I'm using Outlook 2003, Windows XP Pro. I think I have two questions here.

In outlook, I have 2 mailboxes: my own work email and a secondary email,
where I respond to customer inquiries on behalf of the department. For the
department mailbox only, I would like to categorize incoming emails then run
a rule on those with category X to receive canned response Y. I have created
a rule using the wizard that does this, but see that the responses are coming
from my own work email address and not the department's email address. They
should come from the secondary, department email address. Also, if one
someone replies to my response, the category will stay with the email. Is
there a way to strip the category from an incoming email, so as not to
double- (or more) count an email? I've summarized below the process I use, in
case anyone has a better idea of doing this or if it helps answer the
questions I've posed.

Basically, I get lots of inquiries. Because the wording of inquiries vary so
greatly, I can't use keywords to auto reply with the appropriate response
(that would be too beautiful if I could). So, when they come in, I seperate
them into folders, then when I have time, send them a canned response. After
the response is sent, I mark all incomings with a blue flag and toss them
into the "answered" folder. The blue flag is for counting monthly stats of
the incoming mails only, and not back and forth responses from a customer.

Thank you so much for any help you can give!