Yes, it's possible, but if you want to send people a Word document as
attachment and have them fill it out and send the document back, you should
be asking about the details of putting a form in a document in a Word forum,
not an Outlook forum.

If instead you want to do this as an Outlook message form, the prerequisite
is that someone has to be able to publish it to the Organizational Forms
library on the company's Exchange Server. And such forms would be for
internal use only. If you are able to go that route and need more help with
it, ask your questions in the microsoft.public.outlook.program_forms
newsgroup, which I've crossposted to this reply.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

"TJAC" wrote:

I'm trying to create a template for our Support department to send out in
response that the call has been received and what the reference number is.

I'm looking to create this as a Word Form really. I would like to use a
gray area will they need to fill in information, such as the reference number
and then I would also like to use a drop down menu for the type of call that
was received or who it is assigned to. Is it possible to create a drop down
menu in a template? If so, how?

Thanks,
Trisha