Thanks for the advice Sue. In fact, I followed the advice Hollis gave me and
switched off cache mode for the user, which resolved the problem. Then, as an
experiment, I tried switching cache mode back on. Inexplicably, the forms
cache then worked properly. Make sense of that if you can! All I know is the
problem is now fixed.

Regards

Vaughan



"Sue Mosher [MVP-Outlook]" wrote:

I'd give the ForceFormReload setting described at http://support.microsoft.com/kb/839804/ a try.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Vaughan" wrote in message ...
Thanks for replying Sue.

I tried deleting frmcache.dat and the subfolders as you suggested, but its
still the same.

Any ideas what I should try next?

Thanks

Vaughan


"Sue Mosher [MVP-Outlook]" wrote:

In addition to deleting Frmcache.dat, did you also delete all the subfolders in that same Forms folder? I'd try that next.


"Vaughan" wrote in message ...
I have several users with forms cache problems and I thought I knew how to
deal with them, but this one has me stumped:

Basic problem:
New/modified custom forms in the Organisational Forms Library are not picked
up by the user. New forms are cached if she creates a new item based on the
form, but if she tries to open an existing item she gets the error message
that goes something like: " cannot open the form, using the standard Outlook
form instead". Existing items based on modified forms, and new items based on
modified forms use the old version of the form.

Setup:
Relatively new PC running XP and Outlook 2003 upgraded to SP2 today.

What I have tried so far:
1. Emptied the personal forms library.
2. Cleared the forms cache.
3. Upgraded Outlook to SP2.
4. Renamed frmcache.dat

Points 2 & 4 cleaned out her cache (as you would expect) so that ALL the
forms became "new" forms. Opening existing items generate the error mentioned
above, creating new items based on the forms forces Outlook to cache the
form, but then updates to the forms are not loaded - i.e. back to where we
started.

The forms are version numbered, and version numbers are incremented with
each modification as recommended.

Any ideas?

TIA

Vaughan