Thanks for replying Hollis.

I don't think that changing the form name would help in this case though?
The problem is that Outlook does not look beyond the local cache.

"Hollis D. Paul" wrote:

In article ,
=?Utf-8?B?VmF1Z2hhbg==?= wrote:
New/modified custom forms in the Organisational Forms Library are not picked
up by the user. New forms are cached if she creates a new item based on the
form, but if she tries to open an existing item she gets the error message

Best practice is to include the version of the form in the publish form
name--myform_ver0xx--and increase the version number every time a change is
published. That way, the forms cache problem is avoided; but you do have to
use a utility to change the older data items to the latest form.

Hollis D. Paul [MVP - Outlook]
Mukilteo, WA USA

In article ,
=?Utf-8?B?VmF1Z2hhbg==?= wrote:
I don't think that changing the form name would help in this case though?
The problem is that Outlook does not look beyond the local cache.

If it is a new form name, it has to look beyond the local cache.

Hollis D. Paul [MVP - Outlook]
Mukilteo, WA USA

Yes, that's how its supposed to work, I entirely agree. But my user's problem
is that Outlook is not functioning as expected. For existing items it only
looks in the local cache, andthrows up an error if it can't find the form
there. Also, it doesn't check if there is a newer version of the form in the
Organizational Library, always using the local cached version of the form if
there is one. This means that if form names are changed when the forms are
updated my user won't be able to use the new form for either new or existing
items?

Any ideas??

Thanks

Vaughan


"Hollis D. Paul" wrote:

In article ,
=?Utf-8?B?VmF1Z2hhbg==?= wrote:
I don't think that changing the form name would help in this case though?
The problem is that Outlook does not look beyond the local cache.

If it is a new form name, it has to look beyond the local cache.

Hollis D. Paul [MVP - Outlook]
Mukilteo, WA USA

In article ,
=?Utf-8?B?VmF1Z2hhbg==?= wrote:
Any ideas??

A repair install, or a re-install of Outlook? Or, don't use cache
mode. What he chooses depends on which pain is the liverwurst.

Hollis D. Paul [MVP - Outlook]
Mukilteo, WA USA

OK. Thanks for the advice. The system is a desktop workstation. It is
normally only used when connected to the server (unless the server/network is
down for any reason). I spoke to the user and she has agreed to try working
without cache mode. I switched it off and the forms work fine now. If working
without cache mode becomes a problem, I'll try the reinstall.

Thanks for the help and advice

Vaughan

"Hollis D. Paul" wrote:

In article ,
=?Utf-8?B?VmF1Z2hhbg==?= wrote:
Any ideas??

A repair install, or a re-install of Outlook? Or, don't use cache
mode. What he chooses depends on which pain is the liverwurst.

Hollis D. Paul [MVP - Outlook]
Mukilteo, WA USA