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#1
August 25th 09, 02:36 AM
posted to microsoft.public.outlook.contacts
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Outlook won't send emails with new email addresses.
Hi,
My client can't send an email when it's to someone with an email address she's never used before. When she hits the Send button, a box pops up saying Outlook doesn't recognize the email address and has "No Suggestions." Then it asks if she wants to create a new email address. She creates one, and the email still doesn't send. She says it happens almost every time she uses a new email address. Someone suggested I create a new address book for her, move all her contacts over, and delete the old address book because it may be corrupted. Will that help? If so, how do I easily move all her contacts into a new address book. Is there something else I should try? Thanks. Kara -- Kara http://www.karathecomputertutor.com 
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#2
August 25th 09, 10:41 AM
posted to microsoft.public.outlook.contacts
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Outlook won't send emails with new email addresses.
Please state the Outlook version, transport type and how the email address
is being entered. Does the address resolve? Is the Outlook address book service functioning in this profile? Did this profile ever work? -- Russ Valentine [MVP-Outlook] "Kara the Computer Tutor" wrote in message ... Hi, My client can't send an email when it's to someone with an email address she's never used before. When she hits the Send button, a box pops up saying Outlook doesn't recognize the email address and has "No Suggestions." Then it asks if she wants to create a new email address. She creates one, and the email still doesn't send. She says it happens almost every time she uses a new email address. Someone suggested I create a new address book for her, move all her contacts over, and delete the old address book because it may be corrupted. Will that help? If so, how do I easily move all her contacts into a new address book. Is there something else I should try? Thanks. Kara -- Kara http://www.karathecomputertutor.com
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#3
August 25th 09, 06:19 PM
posted to microsoft.public.outlook.contacts
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Outlook won't send emails with new email addresses.
I apologize. I forgot to tell you it's Outlook 2003. I know she's typing the
address in the "To" field of a new email. Could you please tell me what a profile, transport type and Outlook address book service are? I'm a tutor, but I'm not a tech. Thanks! Kara -- Kara http://www.karathecomputertutor.com "Russ Valentine [MVP-Outlook]" wrote: Please state the Outlook version, transport type and how the email address is being entered. Does the address resolve? Is the Outlook address book service functioning in this profile? Did this profile ever work? -- Russ Valentine [MVP-Outlook] "Kara the Computer Tutor" wrote in message ... Hi, My client can't send an email when it's to someone with an email address she's never used before. When she hits the Send button, a box pops up saying Outlook doesn't recognize the email address and has "No Suggestions." Then it asks if she wants to create a new email address. She creates one, and the email still doesn't send. She says it happens almost every time she uses a new email address. Someone suggested I create a new address book for her, move all her contacts over, and delete the old address book because it may be corrupted. Will that help? If so, how do I easily move all her contacts into a new address book. Is there something else I should try? Thanks. Kara -- Kara http://www.karathecomputertutor.com
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#4
August 25th 09, 09:19 PM
posted to microsoft.public.outlook.contacts
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Outlook won't send emails with new email addresses.
Transport is the mail account type. Please consult the Help files or KB for
such basic information. I assume the address is not even resolving when typed into the To: field? If so, a corrupt Outlook Address Book Service is the most likely culprit. Troubleshoot that he http://support.microsoft.com/default...Product=ol2002 Post back with the information when you get it. -- Russ Valentine [MVP-Outlook] "Kara the Computer Tutor" wrote in message ... I apologize. I forgot to tell you it's Outlook 2003. I know she's typing the address in the "To" field of a new email. Could you please tell me what a profile, transport type and Outlook address book service are? I'm a tutor, but I'm not a tech. Thanks! Kara -- Kara http://www.karathecomputertutor.com "Russ Valentine [MVP-Outlook]" wrote: Please state the Outlook version, transport type and how the email address is being entered. Does the address resolve? Is the Outlook address book service functioning in this profile? Did this profile ever work? -- Russ Valentine [MVP-Outlook] "Kara the Computer Tutor" wrote in message ... Hi, My client can't send an email when it's to someone with an email address she's never used before. When she hits the Send button, a box pops up saying Outlook doesn't recognize the email address and has "No Suggestions." Then it asks if she wants to create a new email address. She creates one, and the email still doesn't send. She says it happens almost every time she uses a new email address. Someone suggested I create a new address book for her, move all her contacts over, and delete the old address book because it may be corrupted. Will that help? If so, how do I easily move all her contacts into a new address book. Is there something else I should try? Thanks. Kara -- Kara http://www.karathecomputertutor.com
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