"The Contacts folder could not be found."
 

Some users are reporting that when they right-click on an email address from
a message they've received and select "add to Outlook contacts" they receive
the following message: "cannot perform the requested operation. The command
selected is not valid for this recipient. Unable to add receipients to
contacts. The contacts folder could not be found." They also get the
message "The contacts folder could not be found." when attempting to create a
new distribution list. Any suggestions?
--
Joe Grispi

"The Contacts folder could not be found."
 

Make sure the Outlook Address Book is configured correctly. Sounds like the
link to its underlying Contacts Folder has become corrupt. If so, remove the
reference to the Contacts Folder and add back the correct one. Method
depends on your version, which you did not post. I'm sure you can figure it
out.
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Some users are reporting that when they right-click on an email address
from
a message they've received and select "add to Outlook contacts" they
receive
the following message: "cannot perform the requested operation. The
command
selected is not valid for this recipient. Unable to add receipients to
contacts. The contacts folder could not be found." They also get the
message "The contacts folder could not be found." when attempting to
create a
new distribution list. Any suggestions?
--
Joe Grispi

"The Contacts folder could not be found."
 

Sorry, we are using Outlook 2003 in an Exchange 2003 environment. If you
could provide the method, or post a link to the instructions, I'd appreciate
it! Thanks.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Make sure the Outlook Address Book is configured correctly. Sounds like the
link to its underlying Contacts Folder has become corrupt. If so, remove the
reference to the Contacts Folder and add back the correct one. Method
depends on your version, which you did not post. I'm sure you can figure it
out.
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Some users are reporting that when they right-click on an email address
from
a message they've received and select "add to Outlook contacts" they
receive
the following message: "cannot perform the requested operation. The
command
selected is not valid for this recipient. Unable to add receipients to
contacts. The contacts folder could not be found." They also get the
message "The contacts folder could not be found." when attempting to
create a
new distribution list. Any suggestions?
--
Joe Grispi

"The Contacts folder could not be found."
 

Just remove the Outlook address book service from the profile, restart
Outlook, and add it back, making sure the Contacts Folder has been enabled
as an email address book. Restart Outlook again.
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Sorry, we are using Outlook 2003 in an Exchange 2003 environment. If you
could provide the method, or post a link to the instructions, I'd
appreciate
it! Thanks.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Make sure the Outlook Address Book is configured correctly. Sounds like
the
link to its underlying Contacts Folder has become corrupt. If so, remove
the
reference to the Contacts Folder and add back the correct one. Method
depends on your version, which you did not post. I'm sure you can figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Some users are reporting that when they right-click on an email address
from
a message they've received and select "add to Outlook contacts" they
receive
the following message: "cannot perform the requested operation. The
command
selected is not valid for this recipient. Unable to add receipients to
contacts. The contacts folder could not be found." They also get the
message "The contacts folder could not be found." when attempting to
create a
new distribution list. Any suggestions?
--
Joe Grispi

"The Contacts folder could not be found."
 

Hi Russ. Unfortunately, that didn't work. I'm still getting that same error
message. This error follows the affected users no matter what pc they create
a profile for their mailbox on. They CAN add names manually to their
contacts folder.

Any other thoughts/suggestions would be appreciated.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook address book service from the profile, restart
Outlook, and add it back, making sure the Contacts Folder has been enabled
as an email address book. Restart Outlook again.
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Sorry, we are using Outlook 2003 in an Exchange 2003 environment. If you
could provide the method, or post a link to the instructions, I'd
appreciate
it! Thanks.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Make sure the Outlook Address Book is configured correctly. Sounds like
the
link to its underlying Contacts Folder has become corrupt. If so, remove
the
reference to the Contacts Folder and add back the correct one. Method
depends on your version, which you did not post. I'm sure you can figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Some users are reporting that when they right-click on an email address
from
a message they've received and select "add to Outlook contacts" they
receive
the following message: "cannot perform the requested operation. The
command
selected is not valid for this recipient. Unable to add receipients to
contacts. The contacts folder could not be found." They also get the
message "The contacts folder could not be found." when attempting to
create a
new distribution list. Any suggestions?
--
Joe Grispi

"The Contacts folder could not be found."
 

Sounds like an Exchange issue, then. Tried an Exchange group?
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Hi Russ. Unfortunately, that didn't work. I'm still getting that same
error
message. This error follows the affected users no matter what pc they
create
a profile for their mailbox on. They CAN add names manually to their
contacts folder.

Any other thoughts/suggestions would be appreciated.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook address book service from the profile, restart
Outlook, and add it back, making sure the Contacts Folder has been
enabled
as an email address book. Restart Outlook again.
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Sorry, we are using Outlook 2003 in an Exchange 2003 environment. If
you
could provide the method, or post a link to the instructions, I'd
appreciate
it! Thanks.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Make sure the Outlook Address Book is configured correctly. Sounds
like
the
link to its underlying Contacts Folder has become corrupt. If so,
remove
the
reference to the Contacts Folder and add back the correct one. Method
depends on your version, which you did not post. I'm sure you can
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Some users are reporting that when they right-click on an email
address
from
a message they've received and select "add to Outlook contacts" they
receive
the following message: "cannot perform the requested operation.
The
command
selected is not valid for this recipient. Unable to add receipients
to
contacts. The contacts folder could not be found." They also get
the
message "The contacts folder could not be found." when attempting to
create a
new distribution list. Any suggestions?
--
Joe Grispi

"The Contacts folder could not be found."
 

No, but I'll try there. Thanks for trying to assist me.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Sounds like an Exchange issue, then. Tried an Exchange group?
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Hi Russ. Unfortunately, that didn't work. I'm still getting that same
error
message. This error follows the affected users no matter what pc they
create
a profile for their mailbox on. They CAN add names manually to their
contacts folder.

Any other thoughts/suggestions would be appreciated.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook address book service from the profile, restart
Outlook, and add it back, making sure the Contacts Folder has been
enabled
as an email address book. Restart Outlook again.
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Sorry, we are using Outlook 2003 in an Exchange 2003 environment. If
you
could provide the method, or post a link to the instructions, I'd
appreciate
it! Thanks.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Make sure the Outlook Address Book is configured correctly. Sounds
like
the
link to its underlying Contacts Folder has become corrupt. If so,
remove
the
reference to the Contacts Folder and add back the correct one. Method
depends on your version, which you did not post. I'm sure you can
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Some users are reporting that when they right-click on an email
address
from
a message they've received and select "add to Outlook contacts" they
receive
the following message: "cannot perform the requested operation.
The
command
selected is not valid for this recipient. Unable to add receipients
to
contacts. The contacts folder could not be found." They also get
the
message "The contacts folder could not be found." when attempting to
create a
new distribution list. Any suggestions?
--
Joe Grispi

"The Contacts folder could not be found."
 

If a completely new profile fails to fix the problem, I'm afraid Outlook is
mostly out of the picture at that point.
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
No, but I'll try there. Thanks for trying to assist me.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Sounds like an Exchange issue, then. Tried an Exchange group?
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Hi Russ. Unfortunately, that didn't work. I'm still getting that same
error
message. This error follows the affected users no matter what pc they
create
a profile for their mailbox on. They CAN add names manually to their
contacts folder.

Any other thoughts/suggestions would be appreciated.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook address book service from the profile, restart
Outlook, and add it back, making sure the Contacts Folder has been
enabled
as an email address book. Restart Outlook again.
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Sorry, we are using Outlook 2003 in an Exchange 2003 environment.
If
you
could provide the method, or post a link to the instructions, I'd
appreciate
it! Thanks.
--
Joe Grispi


"Russ Valentine [MVP-Outlook]" wrote:

Make sure the Outlook Address Book is configured correctly. Sounds
like
the
link to its underlying Contacts Folder has become corrupt. If so,
remove
the
reference to the Contacts Folder and add back the correct one.
Method
depends on your version, which you did not post. I'm sure you can
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Joe Grispi" wrote in message
...
Some users are reporting that when they right-click on an email
address
from
a message they've received and select "add to Outlook contacts"
they
receive
the following message: "cannot perform the requested operation.
The
command
selected is not valid for this recipient. Unable to add
receipients
to
contacts. The contacts folder could not be found." They also
get
the
message "The contacts folder could not be found." when attempting
to
create a
new distribution list. Any suggestions?
--
Joe Grispi