I've been searching for this issue elsewhere in the Discussion Groups without
success, so I'll broach it myself; I hope I do so clearly enough -- here goes
.. . .

I manage an Exchange 2003 SP1 server on a Windows 2003 Server SP1 and my
users all use OUTLOOK 2003 on Win XP Pro. I have a user who has created a
contact list containing a distribution list (DL) inside a public folder to
share with a small group of other users.

My user created the DL inside the Contacts folder in the Public Folder
successfully; however, she notices that in the main window of the DL, the
email address of each member appears in both the Name Field and the Email
field, rather than using the name of the contact, which is what is preferred.
I should point out that these entries pertain to contacts that are not
internal to the Exchange server GAL but are "outside" contacts.

The entries are taken from the Contacts Folder the DL lives in, which I
understand has some control over the DL list entry appearance. In each
contacts entry, the email address appears in the "Display as" field, which
appears to have been filled in automatically by OUTLOOK somehow, as the user
states she did NOT manually populate it in this manner. What I was
interested in finding out is why OUTLOOK chooses to replicate the email
address in the "Display as" field rather than the content of the "full Name"
field of the contact record. We've tried to manually alter the content of
the "Display as" field to reflect the content of the "full name" field, but
it doesn't seem to work -- OUTLOOK insists on using the email address there.
Can anyone explain to me why this is so, and if a workaround alteration
exists? Please advise.

nmorris510