My contacts are no longerappearing in my email address book when I click on
the "TO" section to draft an email. I looked through several other posts and
have gotten to the point of going into properties and the Outlook tab where
it says "Show this folder as an email address book" and the address book I
want is listed there, but everything is shaded so I am unable to select,
confirm, change or do anything to that screen. I checked attaching the
contact lists to the email and both folders (personal folder and outlook
folder) are already there and it says I can't add it twice. Advice?

Add the Outlook Address Book Service to your profile.
Method depends on version which you failed to post. It is posted here almost
daily. You should have no problem finding it.
--
Russ Valentine
[MVP-Outlook]
"Sherry in MI" Sherry in wrote in message
...
My contacts are no longerappearing in my email address book when I click
on
the "TO" section to draft an email. I looked through several other posts
and
have gotten to the point of going into properties and the Outlook tab
where
it says "Show this folder as an email address book" and the address book I
want is listed there, but everything is shaded so I am unable to select,
confirm, change or do anything to that screen. I checked attaching the
contact lists to the email and both folders (personal folder and outlook
folder) are already there and it says I can't add it twice. Advice?

I have Windows XP for Home and MS Office Outlook 2003.

As I mentioned, I tried doing that already. I assume that within MS Office
that I do that through tools, email accounts, add a new directory or address
book, select "Additional Address Book" and so on. When I try to select the
Outlook Address Book, it says "This account or directory type already exists
and cannot be specified twice." I didn't see that addressed - suggestions
for me? Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Add the Outlook Address Book Service to your profile.
Method depends on version which you failed to post. It is posted here almost
daily. You should have no problem finding it.
--
Russ Valentine
[MVP-Outlook]
"Sherry in MI" Sherry in wrote in message
...
My contacts are no longerappearing in my email address book when I click
on
the "TO" section to draft an email. I looked through several other posts
and
have gotten to the point of going into properties and the Outlook tab
where
it says "Show this folder as an email address book" and the address book I
want is listed there, but everything is shaded so I am unable to select,
confirm, change or do anything to that screen. I checked attaching the
contact lists to the email and both folders (personal folder and outlook
folder) are already there and it says I can't add it twice. Advice?

Sherry in MI wrote:

As I mentioned, I tried doing that already. I assume that within MS
Office that I do that through tools, email accounts, add a new
directory or address book, select "Additional Address Book" and so
on. When I try to select the Outlook Address Book, it says "This
account or directory type already exists and cannot be specified
twice." I didn't see that addressed - suggestions for me? Thanks.

Remove the existing Outlook Address Book service, stop and restart Outlook,
and add the service back in.
--
Brian Tillman

If the option to enable a Contacts Folder as an email address book is grayed
out, then you have not successfully added the Outlook Address Book Service
to your profile. If you managed to corrupt your profile, you may need to
remove the service first before you can add it correctly. Be sure to restart
Outlook after you remove it, then re-add it.
--
Russ Valentine
[MVP-Outlook]
"Sherry in MI" wrote in message
...
I have Windows XP for Home and MS Office Outlook 2003.

As I mentioned, I tried doing that already. I assume that within MS
Office
that I do that through tools, email accounts, add a new directory or
address
book, select "Additional Address Book" and so on. When I try to select
the
Outlook Address Book, it says "This account or directory type already
exists
and cannot be specified twice." I didn't see that addressed -
suggestions
for me? Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Add the Outlook Address Book Service to your profile.
Method depends on version which you failed to post. It is posted here
almost
daily. You should have no problem finding it.
--
Russ Valentine
[MVP-Outlook]
"Sherry in MI" Sherry in wrote in message
...
My contacts are no longerappearing in my email address book when I
click
on
the "TO" section to draft an email. I looked through several other
posts
and
have gotten to the point of going into properties and the Outlook tab
where
it says "Show this folder as an email address book" and the address
book I
want is listed there, but everything is shaded so I am unable to
select,
confirm, change or do anything to that screen. I checked attaching the
contact lists to the email and both folders (personal folder and
outlook
folder) are already there and it says I can't add it twice. Advice?