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#1
April 12th 10, 05:31 PM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - different
other posts...
I recently upgraded from xp to 7. I run office 2007. I can see all my contact, however, when I go to the different contact books and try and enable the address book the box is greyed out (i.e. it cannot be checked). I have then tried to go to tools-address books - it displays Outlook address book, type "MAPI".... I then try New - additional address books - outlook address books - and I receive the message "This account or directory type already exists and cannot be specified twice." I then tried to delete the "MAPI" address book, however, the option is still not available.... Any help appreciated. 
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#2
April 12th 10, 06:04 PM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - different
Did you enable your contacts to be used as an address book? I don't have
Outlook 2007 in front of me so I'm going by an older version. Right click on Contacts, scroll to properties. Click on the Outlook Address Book tab, check "show this folder as an e-mail Address Book. Or is this what you've already tried to do? -- Kathleen Orland Please support me in my efforts: SPCA Friends for Life 2010 Walk-A-Thon http://ontariospca.akaraisin.com/p/kathleenorland.aspx "DH" wrote in message ... other posts... I recently upgraded from xp to 7. I run office 2007. I can see all my contact, however, when I go to the different contact books and try and enable the address book the box is greyed out (i.e. it cannot be checked). I have then tried to go to tools-address books - it displays Outlook address book, type "MAPI".... I then try New - additional address books - outlook address books - and I receive the message "This account or directory type already exists and cannot be specified twice." I then tried to delete the "MAPI" address book, however, the option is still not available.... Any help appreciated.
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#3
April 12th 10, 07:35 PM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - differ
Thanks for the suggestion - Already tried, but the box cannot be checked - it
is unavailable. "Orland, Kathleen" wrote: Did you enable your contacts to be used as an address book? I don't have Outlook 2007 in front of me so I'm going by an older version. Right click on Contacts, scroll to properties. Click on the Outlook Address Book tab, check "show this folder as an e-mail Address Book. Or is this what you've already tried to do? -- Kathleen Orland Please support me in my efforts: SPCA Friends for Life 2010 Walk-A-Thon http://ontariospca.akaraisin.com/p/kathleenorland.aspx "DH" wrote in message ... other posts... I recently upgraded from xp to 7. I run office 2007. I can see all my contact, however, when I go to the different contact books and try and enable the address book the box is greyed out (i.e. it cannot be checked). I have then tried to go to tools-address books - it displays Outlook address book, type "MAPI".... I then try New - additional address books - outlook address books - and I receive the message "This account or directory type already exists and cannot be specified twice." I then tried to delete the "MAPI" address book, however, the option is still not available.... Any help appreciated. .
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#4
April 12th 10, 09:37 PM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - differ
You must have corrupted your profile in Outlook 2007. Usually happens when
you transfer your data incorrectly, like when using Windows Easy Transfer. You'll need to create a new Outlook profile from scratch and connect it properly to your data file before you can configure the Outlook Address Book Service. -- Russ Valentine "DH" wrote in message ... Thanks for the suggestion - Already tried, but the box cannot be checked - it is unavailable. "Orland, Kathleen" wrote: Did you enable your contacts to be used as an address book? I don't have Outlook 2007 in front of me so I'm going by an older version. Right click on Contacts, scroll to properties. Click on the Outlook Address Book tab, check "show this folder as an e-mail Address Book. Or is this what you've already tried to do? -- Kathleen Orland Please support me in my efforts: SPCA Friends for Life 2010 Walk-A-Thon http://ontariospca.akaraisin.com/p/kathleenorland.aspx "DH" wrote in message ... other posts... I recently upgraded from xp to 7. I run office 2007. I can see all my contact, however, when I go to the different contact books and try and enable the address book the box is greyed out (i.e. it cannot be checked). I have then tried to go to tools-address books - it displays Outlook address book, type "MAPI".... I then try New - additional address books - outlook address books - and I receive the message "This account or directory type already exists and cannot be specified twice." I then tried to delete the "MAPI" address book, however, the option is still not available.... Any help appreciated. .
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#5
April 12th 10, 10:19 PM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - differ
Thanks - if you know of any links to instructions that would be greatly
appreciated. However, I wouldn't say I transferred data incorrectly either as, I did us windows EASY transfer... Not windows "data corruption difficulty" transfer.... I thought that was the point, to quickly and properly transfer data and files when upgrading... Anyways - thanks for the tip. "Russ Valentine" wrote: You must have corrupted your profile in Outlook 2007. Usually happens when you transfer your data incorrectly, like when using Windows Easy Transfer. You'll need to create a new Outlook profile from scratch and connect it properly to your data file before you can configure the Outlook Address Book Service. -- Russ Valentine "DH" wrote in message ... Thanks for the suggestion - Already tried, but the box cannot be checked - it is unavailable. "Orland, Kathleen" wrote: Did you enable your contacts to be used as an address book? I don't have Outlook 2007 in front of me so I'm going by an older version. Right click on Contacts, scroll to properties. Click on the Outlook Address Book tab, check "show this folder as an e-mail Address Book. Or is this what you've already tried to do? -- Kathleen Orland Please support me in my efforts: SPCA Friends for Life 2010 Walk-A-Thon http://ontariospca.akaraisin.com/p/kathleenorland.aspx "DH" wrote in message ... other posts... I recently upgraded from xp to 7. I run office 2007. I can see all my contact, however, when I go to the different contact books and try and enable the address book the box is greyed out (i.e. it cannot be checked). I have then tried to go to tools-address books - it displays Outlook address book, type "MAPI".... I then try New - additional address books - outlook address books - and I receive the message "This account or directory type already exists and cannot be specified twice." I then tried to delete the "MAPI" address book, however, the option is still not available.... Any help appreciated. . .
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#6
April 12th 10, 10:27 PM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - differ
In this group you will find countless posts that Windows Easy Transfer does
not work with Outlook. It does not corrupt your data, just your profile. Instructions on how to migrate data properly are also posted here daily. If you don't want to have to wait for individual answers you can always read the other posts here. Take a look at these pages for info on Outlook data backup or transfer: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm http://office.microsoft.com/en-us/as...771141033.aspx Note that some of the information on the Microsoft page is outdated and contains errors, particularly when applied to Outlook 2003 or 2007. Specifically: 1. Ignore any advice to copy your PST file to Outlook's default location to connect it to your profile. Doing so will often corrupt your Outlook profile. Copy it anywhere BUT the default location and then open it within your Outlook profile. 2. Ignore any advice that tells you to use export or import to transfer Outlook data. That has never been sound advice, but the process has become too deeply flawed to be of any use. -- Russ Valentine "DH" wrote in message ... Thanks - if you know of any links to instructions that would be greatly appreciated. However, I wouldn't say I transferred data incorrectly either as, I did us windows EASY transfer... Not windows "data corruption difficulty" transfer.... I thought that was the point, to quickly and properly transfer data and files when upgrading... Anyways - thanks for the tip. "Russ Valentine" wrote: You must have corrupted your profile in Outlook 2007. Usually happens when you transfer your data incorrectly, like when using Windows Easy Transfer. You'll need to create a new Outlook profile from scratch and connect it properly to your data file before you can configure the Outlook Address Book Service. -- Russ Valentine "DH" wrote in message ... Thanks for the suggestion - Already tried, but the box cannot be checked - it is unavailable. "Orland, Kathleen" wrote: Did you enable your contacts to be used as an address book? I don't have Outlook 2007 in front of me so I'm going by an older version. Right click on Contacts, scroll to properties. Click on the Outlook Address Book tab, check "show this folder as an e-mail Address Book. Or is this what you've already tried to do? -- Kathleen Orland Please support me in my efforts: SPCA Friends for Life 2010 Walk-A-Thon http://ontariospca.akaraisin.com/p/kathleenorland.aspx "DH" wrote in message ... other posts... I recently upgraded from xp to 7. I run office 2007. I can see all my contact, however, when I go to the different contact books and try and enable the address book the box is greyed out (i.e. it cannot be checked). I have then tried to go to tools-address books - it displays Outlook address book, type "MAPI".... I then try New - additional address books - outlook address books - and I receive the message "This account or directory type already exists and cannot be specified twice." I then tried to delete the "MAPI" address book, however, the option is still not available.... Any help appreciated. . .
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#7
April 13th 10, 02:23 AM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - differ
Thanks, Russ, however, none of those links seem to have answer to my issue.
This seems ridiculous that I can see all my contact I just can't use them. I don't want to start a new profile without knowing the ins and outs of how that process works. The saftey and functionality of my e-mail is the most important issue and if I was to lose that I would have to fold my business.... Why wouldn't microsoft point this issue out before I spent $ on an upgrade... Oh, wait... This is a complete pain, and now my $200 upgrade to 7 is going to cost $300 once I call my IT guys... Thanks to ms for another productivity sucking issue. "Russ Valentine" wrote: In this group you will find countless posts that Windows Easy Transfer does not work with Outlook. It does not corrupt your data, just your profile. Instructions on how to migrate data properly are also posted here daily. If you don't want to have to wait for individual answers you can always read the other posts here. Take a look at these pages for info on Outlook data backup or transfer: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm http://office.microsoft.com/en-us/as...771141033.aspx Note that some of the information on the Microsoft page is outdated and contains errors, particularly when applied to Outlook 2003 or 2007. Specifically: 1. Ignore any advice to copy your PST file to Outlook's default location to connect it to your profile. Doing so will often corrupt your Outlook profile. Copy it anywhere BUT the default location and then open it within your Outlook profile. 2. Ignore any advice that tells you to use export or import to transfer Outlook data. That has never been sound advice, but the process has become too deeply flawed to be of any use. -- Russ Valentine "DH" wrote in message ... Thanks - if you know of any links to instructions that would be greatly appreciated. However, I wouldn't say I transferred data incorrectly either as, I did us windows EASY transfer... Not windows "data corruption difficulty" transfer.... I thought that was the point, to quickly and properly transfer data and files when upgrading... Anyways - thanks for the tip. "Russ Valentine" wrote: You must have corrupted your profile in Outlook 2007. Usually happens when you transfer your data incorrectly, like when using Windows Easy Transfer. You'll need to create a new Outlook profile from scratch and connect it properly to your data file before you can configure the Outlook Address Book Service. -- Russ Valentine "DH" wrote in message ... Thanks for the suggestion - Already tried, but the box cannot be checked - it is unavailable. "Orland, Kathleen" wrote: Did you enable your contacts to be used as an address book? I don't have Outlook 2007 in front of me so I'm going by an older version. Right click on Contacts, scroll to properties. Click on the Outlook Address Book tab, check "show this folder as an e-mail Address Book. Or is this what you've already tried to do? -- Kathleen Orland Please support me in my efforts: SPCA Friends for Life 2010 Walk-A-Thon http://ontariospca.akaraisin.com/p/kathleenorland.aspx "DH" wrote in message ... other posts... I recently upgraded from xp to 7. I run office 2007. I can see all my contact, however, when I go to the different contact books and try and enable the address book the box is greyed out (i.e. it cannot be checked). I have then tried to go to tools-address books - it displays Outlook address book, type "MAPI".... I then try New - additional address books - outlook address books - and I receive the message "This account or directory type already exists and cannot be specified twice." I then tried to delete the "MAPI" address book, however, the option is still not available.... Any help appreciated. . . .
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#8
April 13th 10, 09:14 AM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - differ
"DH" wrote in message ... Thanks, Russ, however, none of those links seem to have answer to my issue. This seems ridiculous that I can see all my contact I just can't use them. I don't want to start a new profile without knowing the ins and outs of how that process works. The saftey and functionality of my e-mail is the most important issue and if I was to lose that I would have to fold my business.... Why wouldn't microsoft point this issue out before I spent $ on an upgrade... Oh, wait... This is a complete pain, and now my $200 upgrade to 7 is going to cost $300 once I call my IT guys... Thanks to ms for another productivity sucking issue. Creating a new profile has NO effect on any existing data whatsoever. However, in ALL cases backup first, just in case you are the first person ever to which creating a new profile DOES affect your data...
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#9
April 13th 10, 11:09 AM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - differ
If you don't want to create a new profile, then you must live with things
the way you are. Creating a new profile is simple and costs nothing. I've never seen Microsoft be particular forthcoming about the things they make that don't work. -- Russ Valentine "DH" wrote in message ... Thanks, Russ, however, none of those links seem to have answer to my issue. This seems ridiculous that I can see all my contact I just can't use them. I don't want to start a new profile without knowing the ins and outs of how that process works. The saftey and functionality of my e-mail is the most important issue and if I was to lose that I would have to fold my business.... Why wouldn't microsoft point this issue out before I spent $ on an upgrade... Oh, wait... This is a complete pain, and now my $200 upgrade to 7 is going to cost $300 once I call my IT guys... Thanks to ms for another productivity sucking issue. "Russ Valentine" wrote: In this group you will find countless posts that Windows Easy Transfer does not work with Outlook. It does not corrupt your data, just your profile. Instructions on how to migrate data properly are also posted here daily. If you don't want to have to wait for individual answers you can always read the other posts here. Take a look at these pages for info on Outlook data backup or transfer: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm http://office.microsoft.com/en-us/as...771141033.aspx Note that some of the information on the Microsoft page is outdated and contains errors, particularly when applied to Outlook 2003 or 2007. Specifically: 1. Ignore any advice to copy your PST file to Outlook's default location to connect it to your profile. Doing so will often corrupt your Outlook profile. Copy it anywhere BUT the default location and then open it within your Outlook profile. 2. Ignore any advice that tells you to use export or import to transfer Outlook data. That has never been sound advice, but the process has become too deeply flawed to be of any use. -- Russ Valentine "DH" wrote in message ... Thanks - if you know of any links to instructions that would be greatly appreciated. However, I wouldn't say I transferred data incorrectly either as, I did us windows EASY transfer... Not windows "data corruption difficulty" transfer.... I thought that was the point, to quickly and properly transfer data and files when upgrading... Anyways - thanks for the tip. "Russ Valentine" wrote: You must have corrupted your profile in Outlook 2007. Usually happens when you transfer your data incorrectly, like when using Windows Easy Transfer. You'll need to create a new Outlook profile from scratch and connect it properly to your data file before you can configure the Outlook Address Book Service. -- Russ Valentine "DH" wrote in message ... Thanks for the suggestion - Already tried, but the box cannot be checked - it is unavailable. "Orland, Kathleen" wrote: Did you enable your contacts to be used as an address book? I don't have Outlook 2007 in front of me so I'm going by an older version. Right click on Contacts, scroll to properties. Click on the Outlook Address Book tab, check "show this folder as an e-mail Address Book. Or is this what you've already tried to do? -- Kathleen Orland Please support me in my efforts: SPCA Friends for Life 2010 Walk-A-Thon http://ontariospca.akaraisin.com/p/kathleenorland.aspx "DH" wrote in message ... other posts... I recently upgraded from xp to 7. I run office 2007. I can see all my contact, however, when I go to the different contact books and try and enable the address book the box is greyed out (i.e. it cannot be checked). I have then tried to go to tools-address books - it displays Outlook address book, type "MAPI".... I then try New - additional address books - outlook address books - and I receive the message "This account or directory type already exists and cannot be specified twice." I then tried to delete the "MAPI" address book, however, the option is still not available.... Any help appreciated. . . .
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#10
April 13th 10, 09:05 PM
posted to microsoft.public.outlook.contacts
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Cannot access contacts when composing e-mail messages - differ
How to make a new profile and use the existing pst file in it:
http://www.slipstick.com/tutorials/profile/profile.htm -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: New Poll: What type of email account is your main account? http://forums.slipstick.com/showthread.php?t=42402 "DH" wrote in message ... Thanks - if you know of any links to instructions that would be greatly appreciated. However, I wouldn't say I transferred data incorrectly either as, I did us windows EASY transfer... Not windows "data corruption difficulty" transfer.... I thought that was the point, to quickly and properly transfer data and files when upgrading... Anyways - thanks for the tip. "Russ Valentine" wrote: You must have corrupted your profile in Outlook 2007. Usually happens when you transfer your data incorrectly, like when using Windows Easy Transfer. You'll need to create a new Outlook profile from scratch and connect it properly to your data file before you can configure the Outlook Address Book Service. -- Russ Valentine "DH" wrote in message ... Thanks for the suggestion - Already tried, but the box cannot be checked - it is unavailable. "Orland, Kathleen" wrote: Did you enable your contacts to be used as an address book? I don't have Outlook 2007 in front of me so I'm going by an older version. Right click on Contacts, scroll to properties. Click on the Outlook Address Book tab, check "show this folder as an e-mail Address Book. Or is this what you've already tried to do? -- Kathleen Orland Please support me in my efforts: SPCA Friends for Life 2010 Walk-A-Thon http://ontariospca.akaraisin.com/p/kathleenorland.aspx "DH" wrote in message ... other posts... I recently upgraded from xp to 7. I run office 2007. I can see all my contact, however, when I go to the different contact books and try and enable the address book the box is greyed out (i.e. it cannot be checked). I have then tried to go to tools-address books - it displays Outlook address book, type "MAPI".... I then try New - additional address books - outlook address books - and I receive the message "This account or directory type already exists and cannot be specified twice." I then tried to delete the "MAPI" address book, however, the option is still not available.... Any help appreciated. . .
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