Does this happen when you are in a limited user profile of Windows XP? If
so you will need to temporarily make the account as Administrator and then
install the backup tool and if everything is working, change back the
account to limited user.

hth

"alan" wrote in message
...
I can't seem to get this on my computer. i download the software, and
install it. it says that it is installed. When i go to file and look for
"backup" on the menu, it is not there. i've tried re-installing the tool
(the computer says that i have it on the computer, do i want to
re-install, i
say yes, but still no backup on the menu.