Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp 2007 version.
We do run an Exchange 2000 server here with 2000 Outlook clients. So now,
from the Outlook 2007 version, we can't send email on the local domain
anymore. We end up with the 550 error user unknown. I can delete and creat
the account and the Outlook will detect the user name and the exchange server
name as well but it just can't send it out. There is a smtp account
configured on the same PC and it works fine. So why is sending to exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault

Exchange 2000 should support Outlook 2007 though certainly you want to make
sure you have an upgrade to a newer version of Exchange soon since it's been
end of lifed and extended support runs out next January 11.

http://www.microsoft.com/exchange/20...ycle/2000.mspx

As for Outlook 2007, what is the complete NDR error message? Have you
enabled message tracking? Is anything showing up in the event viewer? Did
the user upgrade or do a new install?



"Amiro2k" wrote in message
...
Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp 2007
version.
We do run an Exchange 2000 server here with 2000 Outlook clients. So now,
from the Outlook 2007 version, we can't send email on the local domain
anymore. We end up with the 550 error user unknown. I can delete and creat
the account and the Outlook will detect the user name and the exchange
server
name as well but it just can't send it out. There is a smtp account
configured on the same PC and it works fine. So why is sending to exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault

I think he did upgrade since it kept users settings and he never asked me for
email settings. The error message is short and simple.

550.5.1.1.1

user unknown and the email adress. I experienced that kind of problem a year
or two ago with Outlook XP version on another client and we had to go back
with Office 2000. Like I said, the client can see Exchange server and user
account but won't be able to send mail to

Thanks for your support.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Exchange 2000 should support Outlook 2007 though certainly you want to make
sure you have an upgrade to a newer version of Exchange soon since it's been
end of lifed and extended support runs out next January 11.

http://www.microsoft.com/exchange/20...ycle/2000.mspx

As for Outlook 2007, what is the complete NDR error message? Have you
enabled message tracking? Is anything showing up in the event viewer? Did
the user upgrade or do a new install?



"Amiro2k" wrote in message
...
Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp 2007
version.
We do run an Exchange 2000 server here with 2000 Outlook clients. So now,
from the Outlook 2007 version, we can't send email on the local domain
anymore. We end up with the 550 error user unknown. I can delete and creat
the account and the Outlook will detect the user name and the exchange
server
name as well but it just can't send it out. There is a smtp account
configured on the same PC and it works fine. So why is sending to exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault


.

Is he working offline?

"Amiro2k" wrote in message
...
I think he did upgrade since it kept users settings and he never asked me
for
email settings. The error message is short and simple.

550.5.1.1.1

user unknown and the email adress. I experienced that kind of problem a
year
or two ago with Outlook XP version on another client and we had to go back
with Office 2000. Like I said, the client can see Exchange server and user
account but won't be able to send mail to

Thanks for your support.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Exchange 2000 should support Outlook 2007 though certainly you want to
make
sure you have an upgrade to a newer version of Exchange soon since it's
been
end of lifed and extended support runs out next January 11.

http://www.microsoft.com/exchange/20...ycle/2000.mspx

As for Outlook 2007, what is the complete NDR error message? Have you
enabled message tracking? Is anything showing up in the event viewer?
Did
the user upgrade or do a new install?



"Amiro2k" wrote in message
...
Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp 2007
version.
We do run an Exchange 2000 server here with 2000 Outlook clients. So
now,
from the Outlook 2007 version, we can't send email on the local domain
anymore. We end up with the 550 error user unknown. I can delete and
creat
the account and the Outlook will detect the user name and the exchange
server
name as well but it just can't send it out. There is a smtp account
configured on the same PC and it works fine. So why is sending to
exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault


.

No
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Is he working offline?

"Amiro2k" wrote in message
...
I think he did upgrade since it kept users settings and he never asked me
for
email settings. The error message is short and simple.

550.5.1.1.1

user unknown and the email adress. I experienced that kind of problem a
year
or two ago with Outlook XP version on another client and we had to go back
with Office 2000. Like I said, the client can see Exchange server and user
account but won't be able to send mail to

Thanks for your support.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Exchange 2000 should support Outlook 2007 though certainly you want to
make
sure you have an upgrade to a newer version of Exchange soon since it's
been
end of lifed and extended support runs out next January 11.

http://www.microsoft.com/exchange/20...ycle/2000.mspx

As for Outlook 2007, what is the complete NDR error message? Have you
enabled message tracking? Is anything showing up in the event viewer?
Did
the user upgrade or do a new install?



"Amiro2k" wrote in message
...
Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp 2007
version.
We do run an Exchange 2000 server here with 2000 Outlook clients. So
now,
from the Outlook 2007 version, we can't send email on the local domain
anymore. We end up with the 550 error user unknown. I can delete and
creat
the account and the Outlook will detect the user name and the exchange
server
name as well but it just can't send it out. There is a smtp account
configured on the same PC and it works fine. So why is sending to
exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault


.



.

The NDR error message you posted is unknown. Is that the complete and entire
NDR?

"Amiro2k" wrote in message
...
No
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Is he working offline?

"Amiro2k" wrote in message
...
I think he did upgrade since it kept users settings and he never asked
me
for
email settings. The error message is short and simple.

550.5.1.1.1

user unknown and the email adress. I experienced that kind of problem
a
year
or two ago with Outlook XP version on another client and we had to go
back
with Office 2000. Like I said, the client can see Exchange server and
user
account but won't be able to send mail to

Thanks for your support.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Exchange 2000 should support Outlook 2007 though certainly you want
to
make
sure you have an upgrade to a newer version of Exchange soon since
it's
been
end of lifed and extended support runs out next January 11.

http://www.microsoft.com/exchange/20...ycle/2000.mspx

As for Outlook 2007, what is the complete NDR error message? Have
you
enabled message tracking? Is anything showing up in the event
viewer?
Did
the user upgrade or do a new install?



"Amiro2k" wrote in message
...
Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp
2007
version.
We do run an Exchange 2000 server here with 2000 Outlook clients.
So
now,
from the Outlook 2007 version, we can't send email on the local
domain
anymore. We end up with the 550 error user unknown. I can delete
and
creat
the account and the Outlook will detect the user name and the
exchange
server
name as well but it just can't send it out. There is a smtp
account
configured on the same PC and it works fine. So why is sending to
exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault


.



.

Yes it's the only message. I got it as soon as the message is sent.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

The NDR error message you posted is unknown. Is that the complete and entire
NDR?

"Amiro2k" wrote in message
...
No
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Is he working offline?

"Amiro2k" wrote in message
...
I think he did upgrade since it kept users settings and he never asked
me
for
email settings. The error message is short and simple.

550.5.1.1.1

user unknown and the email adress. I experienced that kind of problem
a
year
or two ago with Outlook XP version on another client and we had to go
back
with Office 2000. Like I said, the client can see Exchange server and
user
account but won't be able to send mail to

Thanks for your support.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Exchange 2000 should support Outlook 2007 though certainly you want
to
make
sure you have an upgrade to a newer version of Exchange soon since
it's
been
end of lifed and extended support runs out next January 11.

http://www.microsoft.com/exchange/20...ycle/2000.mspx

As for Outlook 2007, what is the complete NDR error message? Have
you
enabled message tracking? Is anything showing up in the event
viewer?
Did
the user upgrade or do a new install?



"Amiro2k" wrote in message
...
Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp
2007
version.
We do run an Exchange 2000 server here with 2000 Outlook clients.
So
now,
from the Outlook 2007 version, we can't send email on the local
domain
anymore. We end up with the 550 error user unknown. I can delete
and
creat
the account and the Outlook will detect the user name and the
exchange
server
name as well but it just can't send it out. There is a smtp
account
configured on the same PC and it works fine. So why is sending to
exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault


.



.



.

But those error numbers are the entire error message? Most error messages
contain more information.

"Amiro2k" wrote in message
...
Yes it's the only message. I got it as soon as the message is sent.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

The NDR error message you posted is unknown. Is that the complete and
entire
NDR?

"Amiro2k" wrote in message
...
No
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Is he working offline?

"Amiro2k" wrote in message
...
I think he did upgrade since it kept users settings and he never
asked
me
for
email settings. The error message is short and simple.

550.5.1.1.1

user unknown and the email adress. I experienced that kind of
problem
a
year
or two ago with Outlook XP version on another client and we had to
go
back
with Office 2000. Like I said, the client can see Exchange server
and
user
account but won't be able to send mail to

Thanks for your support.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Exchange 2000 should support Outlook 2007 though certainly you
want
to
make
sure you have an upgrade to a newer version of Exchange soon
since
it's
been
end of lifed and extended support runs out next January 11.


http://www.microsoft.com/exchange/20...ycle/2000.mspx

As for Outlook 2007, what is the complete NDR error message?
Have
you
enabled message tracking? Is anything showing up in the event
viewer?
Did
the user upgrade or do a new install?



"Amiro2k" wrote in message
...
Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp
2007
version.
We do run an Exchange 2000 server here with 2000 Outlook
clients.
So
now,
from the Outlook 2007 version, we can't send email on the
local
domain
anymore. We end up with the 550 error user unknown. I can
delete
and
creat
the account and the Outlook will detect the user name and the
exchange
server
name as well but it just can't send it out. There is a smtp
account
configured on the same PC and it works fine. So why is sending
to
exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault


.



.



.

Have him make a new profile - no need to delete the existing profile, just
make a new one with a new profile name.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

"Amiro2k" wrote in message
...
I think he did upgrade since it kept users settings and he never asked me
for
email settings. The error message is short and simple.

550.5.1.1.1

user unknown and the email adress. I experienced that kind of problem a
year
or two ago with Outlook XP version on another client and we had to go back
with Office 2000. Like I said, the client can see Exchange server and user
account but won't be able to send mail to

Thanks for your support.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Exchange 2000 should support Outlook 2007 though certainly you want to
make
sure you have an upgrade to a newer version of Exchange soon since it's
been
end of lifed and extended support runs out next January 11.

http://www.microsoft.com/exchange/20...ycle/2000.mspx

As for Outlook 2007, what is the complete NDR error message? Have you
enabled message tracking? Is anything showing up in the event viewer? Did
the user upgrade or do a new install?



"Amiro2k" wrote in message
...
Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp 2007
version.
We do run an Exchange 2000 server here with 2000 Outlook clients. So
now,
from the Outlook 2007 version, we can't send email on the local domain
anymore. We end up with the 550 error user unknown. I can delete and
creat
the account and the Outlook will detect the user name and the exchange
server
name as well but it just can't send it out. There is a smtp account
configured on the same PC and it works fine. So why is sending to
exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault


.

Here is the message though it's in French:


Certains des destinataires ou tous les destinataires n'ont pas reçu votre
message.

Objet :

Date : 2010-01-18 10:03


Impossible de contacter le(s) destinataire(s) suivant(s) :

Steve Amirault le 2010-01-18 10:03

550 5.1.1 ... User unknown


Basically it says "Unable to reach or contact the adressee"

Thanks

--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

But those error numbers are the entire error message? Most error messages
contain more information.

"Amiro2k" wrote in message
...
Yes it's the only message. I got it as soon as the message is sent.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

The NDR error message you posted is unknown. Is that the complete and
entire
NDR?

"Amiro2k" wrote in message
...
No
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Is he working offline?

"Amiro2k" wrote in message
...
I think he did upgrade since it kept users settings and he never
asked
me
for
email settings. The error message is short and simple.

550.5.1.1.1

user unknown and the email adress. I experienced that kind of
problem
a
year
or two ago with Outlook XP version on another client and we had to
go
back
with Office 2000. Like I said, the client can see Exchange server
and
user
account but won't be able to send mail to

Thanks for your support.
--

Thanks in advance.

Steve Amirault


"Kathleen Orland" wrote:

Exchange 2000 should support Outlook 2007 though certainly you
want
to
make
sure you have an upgrade to a newer version of Exchange soon
since
it's
been
end of lifed and extended support runs out next January 11.


http://www.microsoft.com/exchange/20...ycle/2000.mspx

As for Outlook 2007, what is the complete NDR error message?
Have
you
enabled message tracking? Is anything showing up in the event
viewer?
Did
the user upgrade or do a new install?



"Amiro2k" wrote in message
...
Hi,

I have a user who got the good idea tu upgrade Outlook 2000 tp
2007
version.
We do run an Exchange 2000 server here with 2000 Outlook
clients.
So
now,
from the Outlook 2007 version, we can't send email on the
local
domain
anymore. We end up with the 550 error user unknown. I can
delete
and
creat
the account and the Outlook will detect the user name and the
exchange
server
name as well but it just can't send it out. There is a smtp
account
configured on the same PC and it works fine. So why is sending
to
exchange
won't work?,

Thanks in adance.

Steve
--

Thanks in advance.

Steve Amirault


.



.



.



.