I'm using Outlook 2007 SP2 on Vista Home Premium SP2. Outlook Connector
stopped receiving Hotmail messages (I know I've had some by checking in Live
Mail) a couple of days ago. I can send OK. The mail server looks connected
OK. Send/Receive appears to run OK, if taking a long time, but doesn't
receive. I have downloaded and installed a new copy of Outlook Connector.

The detailed output reports this:

"Signed in successfully at 09/09/2009 16:30:33

Mail: Last successfully refreshed at 16:32.
Calendar: Last successfully refreshed at 16:32.
Contacts: Last successfully refreshed at 16:32.

Errors :

Time: 09/09/2009 16:30:41
Error in Mail
Error with Send/Receive.
Look for a log in the Sync Issues folder.

Time: 09/09/2009 16:32:21
Error in Mail
There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.
Error: 4201. Client. Invalid folder name."

I can access via the web. Isn't the Sync Issues comment about Exchange
accounts? I'm only using Outlook Connector and POP3 accounts here.

Thanks in advance for any help.

Charlie

the connector also uses sync folders. What are the folder names on the
server and in outlook? do the sync folders have anything interesting in
them?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


"Charlie Lewis" wrote in message
...
I'm using Outlook 2007 SP2 on Vista Home Premium SP2. Outlook Connector
stopped receiving Hotmail messages (I know I've had some by checking in
Live Mail) a couple of days ago. I can send OK. The mail server looks
connected OK. Send/Receive appears to run OK, if taking a long time, but
doesn't receive. I have downloaded and installed a new copy of Outlook
Connector.

The detailed output reports this:

"Signed in successfully at 09/09/2009 16:30:33

Mail: Last successfully refreshed at 16:32.
Calendar: Last successfully refreshed at 16:32.
Contacts: Last successfully refreshed at 16:32.

Errors :

Time: 09/09/2009 16:30:41
Error in Mail
Error with Send/Receive.
Look for a log in the Sync Issues folder.

Time: 09/09/2009 16:32:21
Error in Mail
There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.
Error: 4201. Client. Invalid folder name."

I can access via the web. Isn't the Sync Issues comment about Exchange
accounts? I'm only using Outlook Connector and POP3 accounts here.

Thanks in advance for any help.

Charlie

I cannot find any sync folders. Maybe I'm not looking in the right place.

Perhaps I need to back up all email data, remove the Hotmail account and
then add it again?


"Diane Poremsky [MVP]" wrote in message
...
the connector also uses sync folders. What are the folder names on the
server and in outlook? do the sync folders have anything interesting in
them?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


"Charlie Lewis" wrote in message
...
I'm using Outlook 2007 SP2 on Vista Home Premium SP2. Outlook Connector
stopped receiving Hotmail messages (I know I've had some by checking in
Live Mail) a couple of days ago. I can send OK. The mail server looks
connected OK. Send/Receive appears to run OK, if taking a long time, but
doesn't receive. I have downloaded and installed a new copy of Outlook
Connector.

The detailed output reports this:

"Signed in successfully at 09/09/2009 16:30:33

Mail: Last successfully refreshed at 16:32.
Calendar: Last successfully refreshed at 16:32.
Contacts: Last successfully refreshed at 16:32.

Errors :

Time: 09/09/2009 16:30:41
Error in Mail
Error with Send/Receive.
Look for a log in the Sync Issues folder.

Time: 09/09/2009 16:32:21
Error in Mail
There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.
Error: 4201. Client. Invalid folder name."

I can access via the web. Isn't the Sync Issues comment about Exchange
accounts? I'm only using Outlook Connector and POP3 accounts here.

Thanks in advance for any help.

Charlie

well, removing the account and adding it back isn't a bad idea... it works
for a lot of people.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


"Charlie Lewis" wrote in message
...
I cannot find any sync folders. Maybe I'm not looking in the right place.

Perhaps I need to back up all email data, remove the Hotmail account and
then add it again?


"Diane Poremsky [MVP]" wrote in message
...
the connector also uses sync folders. What are the folder names on the
server and in outlook? do the sync folders have anything interesting in
them?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


"Charlie Lewis" wrote in message
...
I'm using Outlook 2007 SP2 on Vista Home Premium SP2. Outlook Connector
stopped receiving Hotmail messages (I know I've had some by checking in
Live Mail) a couple of days ago. I can send OK. The mail server looks
connected OK. Send/Receive appears to run OK, if taking a long time, but
doesn't receive. I have downloaded and installed a new copy of Outlook
Connector.

The detailed output reports this:

"Signed in successfully at 09/09/2009 16:30:33

Mail: Last successfully refreshed at 16:32.
Calendar: Last successfully refreshed at 16:32.
Contacts: Last successfully refreshed at 16:32.

Errors :

Time: 09/09/2009 16:30:41
Error in Mail
Error with Send/Receive.
Look for a log in the Sync Issues folder.

Time: 09/09/2009 16:32:21
Error in Mail
There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on
the web.
Error: 4201. Client. Invalid folder name."

I can access via the web. Isn't the Sync Issues comment about Exchange
accounts? I'm only using Outlook Connector and POP3 accounts here.

Thanks in advance for any help.

Charlie

Well, I have got the Hotmail account working again, with some interesting
results.

- I backed up Outlook: copied all data files to backup folder, exported
(belt-and-braces) Contacts and Calendar to CSV files.
- Removed Hotmail account, and de-installed Outlook Connector.
- Downloaded latest Outlook Connector and installed. Added Hotmail account
via connector.

It took about an hour for the Hotmail account to rebuild itself.

The process rearranged my Outlook folders in a way that has surprised me,
and I'm still puzzled by why it did so. I shall have to unravel the logic.

Charlie

"Diane Poremsky [MVP]" wrote in message
...
well, removing the account and adding it back isn't a bad idea... it
works for a lot of people.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


"Charlie Lewis" wrote in message
...
I cannot find any sync folders. Maybe I'm not looking in the right place.

Perhaps I need to back up all email data, remove the Hotmail account and
then add it again?


"Diane Poremsky [MVP]" wrote in message
...
the connector also uses sync folders. What are the folder names on the
server and in outlook? do the sync folders have anything interesting in
them?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


"Charlie Lewis" wrote in message
...
I'm using Outlook 2007 SP2 on Vista Home Premium SP2. Outlook Connector
stopped receiving Hotmail messages (I know I've had some by checking in
Live Mail) a couple of days ago. I can send OK. The mail server looks
connected OK. Send/Receive appears to run OK, if taking a long time,
but doesn't receive. I have downloaded and installed a new copy of
Outlook Connector.

The detailed output reports this:

"Signed in successfully at 09/09/2009 16:30:33

Mail: Last successfully refreshed at 16:32.
Calendar: Last successfully refreshed at 16:32.
Contacts: Last successfully refreshed at 16:32.

Errors :

Time: 09/09/2009 16:30:41
Error in Mail
Error with Send/Receive.
Look for a log in the Sync Issues folder.

Time: 09/09/2009 16:32:21
Error in Mail
There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on
the web.
Error: 4201. Client. Invalid folder name."

I can access via the web. Isn't the Sync Issues comment about Exchange
accounts? I'm only using Outlook Connector and POP3 accounts here.

Thanks in advance for any help.

Charlie

"Charlie Lewis" wrote in message
...

- I backed up Outlook: copied all data files to backup folder, exported
(belt-and-braces) Contacts and Calendar to CSV files.

Exporting to CSV does not make for a faithful backup. That's not how to
backup Outlook. However, it's nice to hear it's working again.
--
Brian Tillman [MVP-Outlook]

"Charlie Lewis" wrote in message
...

Perhaps I need to back up all email data, remove the Hotmail account and
then add it again?

Removing and readding the account often helps, but there should be no need to
back up the data, since it will remain on the Hotmail server, ready to be seen
again when you add the account.
--
Brian Tillman [MVP-Outlook]

OK, I've found the sync logs.

This is one of the recurring messages:

"The following issues occurred while synchronizing with the server:


Folder Collection Sync Key: 0{e2ce149e-fbd0-4816-bedc-e35e5fe2fedd}3314



Message Collection Sync Key: 0{46be848c-2a76-4d7b-bf6d-dccb398354b8}3311



There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.

Error: 4201. Client. Invalid folder name. "



I have verified my account on the web.



Charlie



"Diane Poremsky [MVP]" wrote in message
...
the connector also uses sync folders. What are the folder names on the
server and in outlook? do the sync folders have anything interesting in
them?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


"Charlie Lewis" wrote in message
...
I'm using Outlook 2007 SP2 on Vista Home Premium SP2. Outlook Connector
stopped receiving Hotmail messages (I know I've had some by checking in
Live Mail) a couple of days ago. I can send OK. The mail server looks
connected OK. Send/Receive appears to run OK, if taking a long time, but
doesn't receive. I have downloaded and installed a new copy of Outlook
Connector.

The detailed output reports this:

"Signed in successfully at 09/09/2009 16:30:33

Mail: Last successfully refreshed at 16:32.
Calendar: Last successfully refreshed at 16:32.
Contacts: Last successfully refreshed at 16:32.

Errors :

Time: 09/09/2009 16:30:41
Error in Mail
Error with Send/Receive.
Look for a log in the Sync Issues folder.

Time: 09/09/2009 16:32:21
Error in Mail
There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.
Error: 4201. Client. Invalid folder name."

I can access via the web. Isn't the Sync Issues comment about Exchange
accounts? I'm only using Outlook Connector and POP3 accounts here.

Thanks in advance for any help.

Charlie

I am also getting errors trying to sync with my Hotmail via Outlook
Connector. I'm using Outlook 2007 (12.0.6423.1000) SP2 and Outlook Connector
12.0.6423.1000. The error in the Synchronization log says:
The following issues occurred while synchronizing with the server:

Error Synchronizing Message
Error with Send/Receive.

Folder Collection Sync Key: 0{aa1ea803-1ee1-46f5-abb2-121dd53e0a15}559

Message Collection Sync Key: 0{61bcf4bf-5b25-4ef4-a64e-20e731d696aa}559

Interestingly, if I exit Outlook, and restart it, it will synchronize once
with Hotmail, but then it will start giving errors until I restart Outlook
again.

Same with my client. Stopped receiving hotmail mail on 8/31. This undermines
trust to the outlook because it fails quietly without indication of failure.
Any ideas?

"Diane Poremsky [MVP]" wrote:

the connector also uses sync folders. What are the folder names on the
server and in outlook? do the sync folders have anything interesting in
them?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


"Charlie Lewis" wrote in message
...
I'm using Outlook 2007 SP2 on Vista Home Premium SP2. Outlook Connector
stopped receiving Hotmail messages (I know I've had some by checking in
Live Mail) a couple of days ago. I can send OK. The mail server looks
connected OK. Send/Receive appears to run OK, if taking a long time, but
doesn't receive. I have downloaded and installed a new copy of Outlook
Connector.

The detailed output reports this:

"Signed in successfully at 09/09/2009 16:30:33

Mail: Last successfully refreshed at 16:32.
Calendar: Last successfully refreshed at 16:32.
Contacts: Last successfully refreshed at 16:32.

Errors :

Time: 09/09/2009 16:30:41
Error in Mail
Error with Send/Receive.
Look for a log in the Sync Issues folder.

Time: 09/09/2009 16:32:21
Error in Mail
There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.
Error: 4201. Client. Invalid folder name."

I can access via the web. Isn't the Sync Issues comment about Exchange
accounts? I'm only using Outlook Connector and POP3 accounts here.

Thanks in advance for any help.

Charlie