if i goto contacts/properties/outlook address book , the option to "show this
folder as an address book is greyed out.
i cannot use the conternts folder or any othe folder i have created as a
adress boook it always remains greyed out.

any ideas please?

Create a new mail profile - you have given precious little information on
your setup but I would bet dollars to donuts that you attempted to transfer
your data using Windows Easy Transfer.

That never works for OUtlook data without creating a corrupt profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, tony l 2810 asked:

| if i goto contacts/properties/outlook address book , the option to
| "show this folder as an address book is greyed out.
| i cannot use the conternts folder or any othe folder i have created
| as a adress boook it always remains greyed out.
|
| any ideas please?

thanks Milly

yes that is exactly what i did ., when you say creat a new profile, what
exactly do i do , is it just a new mail account, or something else

thanks for you help so far

tony



"Milly Staples [MVP - Outlook]" wrote:

Create a new mail profile - you have given precious little information on
your setup but I would bet dollars to donuts that you attempted to transfer
your data using Windows Easy Transfer.

That never works for OUtlook data without creating a corrupt profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, tony l 2810 asked:

| if i goto contacts/properties/outlook address book , the option to
| "show this folder as an address book is greyed out.
| i cannot use the conternts folder or any othe folder i have created
| as a adress boook it always remains greyed out.
|
| any ideas please?

Hi,

I have had exactly the same problem, and I did use windows easy transfer.

I have removed all of my e-mail accounts and then reinstalled them but still
have the same issue.

Tony, did you get a response? I can't find one.

Ta

JL

"tony l 2810" wrote:

thanks Milly

yes that is exactly what i did ., when you say creat a new profile, what
exactly do i do , is it just a new mail account, or something else

thanks for you help so far

tony



"Milly Staples [MVP - Outlook]" wrote:

Create a new mail profile - you have given precious little information on
your setup but I would bet dollars to donuts that you attempted to transfer
your data using Windows Easy Transfer.

That never works for OUtlook data without creating a corrupt profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, tony l 2810 asked:

| if i goto contacts/properties/outlook address book , the option to
| "show this folder as an address book is greyed out.
| i cannot use the conternts folder or any othe folder i have created
| as a adress boook it always remains greyed out.
|
| any ideas please?

You need to create a new profile, not new accounts. Go to Control panel,
Mail and create a new profile and delete the current one.

See http://www.outlook-tips.net/beginner/2007_profile.htm

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"JL123" wrote in message
...
Hi,

I have had exactly the same problem, and I did use windows easy transfer.

I have removed all of my e-mail accounts and then reinstalled them but
still
have the same issue.

Tony, did you get a response? I can't find one.

Ta

JL

"tony l 2810" wrote:

thanks Milly

yes that is exactly what i did ., when you say creat a new profile, what
exactly do i do , is it just a new mail account, or something else

thanks for you help so far

tony



"Milly Staples [MVP - Outlook]" wrote:

Create a new mail profile - you have given precious little information
on
your setup but I would bet dollars to donuts that you attempted to
transfer
your data using Windows Easy Transfer.

That never works for OUtlook data without creating a corrupt profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, tony l 2810 asked:

| if i goto contacts/properties/outlook address book , the option to
| "show this folder as an address book is greyed out.
| i cannot use the conternts folder or any othe folder i have created
| as a adress boook it always remains greyed out.
|
| any ideas please?

Thankyou Diane, your web link worked perfectly.

If anybody else has this problem.. when you attach the original PST file ,if
you are presented with a list of 7 as I was, use the newest / biggest one as
that probably has all your old data. If you choose one at random you will
have a few hearts stopping moments as you will think you have lost everything.

"Diane Poremsky [MVP]" wrote:

You need to create a new profile, not new accounts. Go to Control panel,
Mail and create a new profile and delete the current one.

See http://www.outlook-tips.net/beginner/2007_profile.htm

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"JL123" wrote in message
...
Hi,

I have had exactly the same problem, and I did use windows easy transfer.

I have removed all of my e-mail accounts and then reinstalled them but
still
have the same issue.

Tony, did you get a response? I can't find one.

Ta

JL

"tony l 2810" wrote:

thanks Milly

yes that is exactly what i did ., when you say creat a new profile, what
exactly do i do , is it just a new mail account, or something else

thanks for you help so far

tony



"Milly Staples [MVP - Outlook]" wrote:

Create a new mail profile - you have given precious little information
on
your setup but I would bet dollars to donuts that you attempted to
transfer
your data using Windows Easy Transfer.

That never works for OUtlook data without creating a corrupt profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, tony l 2810 asked:

| if i goto contacts/properties/outlook address book , the option to
| "show this folder as an address book is greyed out.
| i cannot use the conternts folder or any othe folder i have created
| as a adress boook it always remains greyed out.
|
| any ideas please?