Modern Dell PC running factory installed Vista Home Premium, with Office
2003 installed from a Microsoft "Action Pack" distribution. All full
updated.

Out look repeatedly crashes while downloading emails. An error window pops
up, giving the option of looking on the web for the solution to the problem,
but clicking on this simply closes Outlook without opening the browser.

Event log shows a report like this:

Problem Event Name APPCRASH
Application Name OUTLOOK.EXE
Application Version 11.0.8217.0
Application Timestamp 480f95d9
Fault Module Name ntdll.dll
Fault Module Version 6.0.6001.18000
Fault Module Timestamp 4791a7a6
Exception Code C0000005
Exception Offset 0043250
OS Version 6.0.6001.2.1.0.768.3
Locale ID 2057

The Fault Module Name, Exception Code and Exception Offset are the same each
time it crashes.

Google has not found me anything that looks relevant.

There are three accounts (using POP3) each using a different mail server,
and each receives around 1000 emails per day (mainly spam, obviously). Junk
filter set to move everything to the junk folder that is not recognised as
coming from an address in the whitelist. Grisoft free AVG running. Mail
checked at 10 minute intervals. Mail left on server, and removed after 1
day.

Outlook crashes several times per day, always while downloading emails.
Restarting it generally results in the current emails being downloaded OK,
the next failure failure occurs after an hour or so.

ScanPST runs OK and does not find any errors.

I support several other systems using Outlook 2003, some on Vista; but have
not seen this before. No other program crashes this machine.

Any ideas?


-- Graham J