Using Outlook 2002, I inadvertently deleted (permanently) a whole email
INBOX of my second account, with all it's (important) files & folders. I was
able to retrieve some of the saved emails from a backup to an external
drive. Unfortunately, I didn't retrieve all because I had Outlook open many
times when doing the back up. Ah, that is another story... I am always
learning---after having problems, it seems.

However, after this, now email sent to both my email accounts go to one
email INBOX. I cannot create a rule to send all mail addressed to my second
email address to a different folder/INBOX, as I could previously.

When I go to Tools/ Rules Wizard, I get the following Message:

"The Command is not available. See the Program Documentation about
how to use this extension."

I have done: Help/ Detect & Repair

I feel like a Newbie, despite having used Outlook for several years. Any
help would be appreciated.
Thanks

Paula Shanfield wrote:

Using Outlook 2002, I inadvertently deleted (permanently) a whole email
INBOX of my second account, with all it's (important) files & folders. I was
able to retrieve some of the saved emails from a backup to an external
drive. Unfortunately, I didn't retrieve all because I had Outlook open many
times when doing the back up. Ah, that is another story... I am always
learning---after having problems, it seems.

However, after this, now email sent to both my email accounts go to one
email INBOX. I cannot create a rule to send all mail addressed to my second
email address to a different folder/INBOX, as I could previously.

When I go to Tools/ Rules Wizard, I get the following Message:

"The Command is not available. See the Program Documentation about
how to use this extension."

I have done: Help/ Detect & Repair

I feel like a Newbie, despite having used Outlook for several years. Any
help would be appreciated.
Thanks

Go back into the rule you defined to move e-mails into the other
"inbox". You will need to re-point the folder selection at that new
folder. Outlook knows it by a reference ID that got deleted when you
deleted the folder (and also deleted it from the Deleted Items since
dragging it back out from there would've also worked). Outlook knows
the object you pointed at when you defined the rule. Creating a new
folder, even with the same name, does not create the same object, just
another different object of the same *type*. So just redefine your rule
by re-selecting the folder.

"VanguardLH" wrote in message
...

Go back into the rule you defined to move e-mails into the other
"inbox".
....snip...
So just redefine your rule by re-selecting the folder.

Just how can she do that when she says the Rules Wizard won't run?
--
Brian Tillman [MVP-Outlook]

"Paula Shanfield" wrote in message
...

When I go to Tools/ Rules Wizard, I get the following Message:

"The Command is not available. See the Program Documentation about
how to use this extension."

Try starting Outlook once with the /cleanrules command switch. If that
doesn't work, a new mail profile and possibly PST is in order.
--
Brian Tillman [MVP-Outlook]

Brian, how do I do that (Open with CleanRules Command switch)? It seems to
me that everything goes through the Rules Wizard.

Paula


"Brian Tillman [MVP - Outlook]" wrote in message
...
"Paula Shanfield" wrote in message
...

When I go to Tools/ Rules Wizard, I get the following Message:

"The Command is not available. See the Program Documentation about
how to use this extension."

Try starting Outlook once with the /cleanrules command switch. If that
doesn't work, a new mail profile and possibly PST is in order.
--
Brian Tillman [MVP-Outlook]

When I do Run with the following path, I get a message that it cannot be
found. I get the same if I just put "outlook.exe /cleanrules" as you
suggested in another forum thread I found. What am I doing wrong?

C:\Program Files\Microsoft Office\Office10\outlook.exe /cleanrules

Thanks


"Paula Shanfield" wrote in message
m...
Brian, how do I do that (Open with CleanRules Command switch)? It seems to
me that everything goes through the Rules Wizard.

Paula


"Brian Tillman [MVP - Outlook]" wrote in message
...
"Paula Shanfield" wrote in message
...

When I go to Tools/ Rules Wizard, I get the following Message:

"The Command is not available. See the Program Documentation
about how to use this extension."

Try starting Outlook once with the /cleanrules command switch. If that
doesn't work, a new mail profile and possibly PST is in order.
--
Brian Tillman [MVP-Outlook]

"Paula Shanfield" wrote in message
m...

When I do Run with the following path, I get a message that it cannot be
found. I get the same if I just put "outlook.exe /cleanrules" as you
suggested in another forum thread I found. What am I doing wrong?

C:\Program Files\Microsoft Office\Office10\outlook.exe /cleanrules

You're either not including the quotes around

"C:\Program Files\Microsoft Office\Office10\outlook.exe"

or not including the space between ".exe" and "/cleanrules". From the error
I'd guess the former.
--
Brian Tillman [MVP-Outlook]

"Paula Shanfield" wrote in message
m...

Brian, how do I do that (Open with CleanRules Command switch)? It seems to
me that everything goes through the Rules Wizard.

Click Start, then Run, and enter

outlook.exe /cleanrules

in the Open field. Be sure to include the space. Click OK
--
Brian Tillman [MVP-Outlook]

Per your advice, I changed what I put into RUN to:

"C:\Program Files\Microsoft Office\Office10\outlook.exe" /cleanrules



Then I got the following error message---different from before.

"Cannot start Microsoft Outlook. The Command line argument is not valid.
Verify the switch you are using"


What to do?? Despite having used Outlook for many years, this is all new.
Thanks, Paula
=================

"Paula Shanfield" wrote in message
m...
When I do Run with the following path, I get a message that it cannot be
found. I get the same if I just put "outlook.exe /cleanrules" as you
suggested in another forum thread I found. What am I doing wrong?

C:\Program Files\Microsoft Office\Office10\outlook.exe /cleanrules

Thanks


"Paula Shanfield" wrote in message
m...
Brian, how do I do that (Open with CleanRules Command switch)? It seems
to me that everything goes through the Rules Wizard.

Paula


"Brian Tillman [MVP - Outlook]" wrote in message
...
"Paula Shanfield" wrote in message
...

When I go to Tools/ Rules Wizard, I get the following Message:

"The Command is not available. See the Program Documentation
about how to use this extension."

Try starting Outlook once with the /cleanrules command switch. If that
doesn't work, a new mail profile and possibly PST is in order.
--
Brian Tillman [MVP-Outlook]

Brian Tillman [MVP - Outlook] wrote:

"VanguardLH" wrote in message
...

Go back into the rule you defined to move e-mails into the other
"inbox".
...snip...
So just redefine your rule by re-selecting the folder.

Just how can she do that when she says the Rules Wizard won't run?

Yep, my error.