Hi,

User's outlook crashes simultaneously.
Environment: Windows XP SP3, Outlook 2007 (latest updates and Hotfixes for
outlook and office suite), CRM 3.0 add-in (rollup 3), Symantec Antivirus
(E-mail scanning not installed).

Tried multiple ways figuring out what is causing this behaviour of outlook
but no luck, outlook just keeps crashing.

-Repairing Outlook - Didn't work
-Re-Installing Outlook - Didn't work
-Removing Symantec & Re-Installing it w/out Email Scanning - Didn't work
-Distributing new workstation and setting new user profile - Didn't work
-Installing Office Suite updates, and fixes - Didn't work

Somehow i think the error is related to MSCRM add-in for outlook. Just
before it crashes, it stamps information about MSCRMTracing and right after
that it crashes. Interesting enough I happen to have Xobni add-in for outlook
but never experienced a crash, but don't have mscrm.

Any solutions, please help? Thanks in advance.


Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 25/03/2009
Time: 8:34:57 AM
User: N/A
Computer: ADWKS0021
Description:
Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470,
faulting module wwlib.dll, version 12.0.6331.5000, stamp 48fa2ae0, debug? 0,
fault address 0x00025f90.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 36 00 33 00 0...6.3.
0050: 31 00 36 00 2e 00 35 00 1.6...5.
0058: 30 00 30 00 30 00 20 00 0.0.0. .
0060: 34 00 38 00 33 00 33 00 4.8.3.3.
0068: 61 00 34 00 37 00 30 00 a.4.7.0.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 77 00 77 00 6c 00 69 00 w.w.l.i.
0080: 62 00 2e 00 64 00 6c 00 b...d.l.
0088: 6c 00 20 00 31 00 32 00 l. .1.2.
0090: 2e 00 30 00 2e 00 36 00 ..0...6.
0098: 33 00 33 00 31 00 2e 00 3.3.1...
00a0: 35 00 30 00 30 00 30 00 5.0.0.0.
00a8: 20 00 34 00 38 00 66 00 .4.8.f.
00b0: 61 00 32 00 61 00 65 00 a.2.a.e.
00b8: 30 00 20 00 66 00 44 00 0. .f.D.
00c0: 65 00 62 00 75 00 67 00 e.b.u.g.
00c8: 20 00 30 00 20 00 61 00 .0. .a.
00d0: 74 00 20 00 6f 00 66 00 t. .o.f.
00d8: 66 00 73 00 65 00 74 00 f.s.e.t.
00e0: 20 00 30 00 30 00 30 00 .0.0.0.
00e8: 32 00 35 00 66 00 39 00 2.5.f.9.
00f0: 30 00 0d 00 0a 00 0.....


Event Type: None
Event Source: MSCRMTracing
Event Category: None
Event ID: 17157
Date: 25/03/2009
Time: 8:34:54 AM
User: N/A
Computer: ADWKS0021
Description:
CrmTrace was successfully loaded; Tracing Enabled:False, Reporting
Process:OUTLOOK, AppDomain:C:\Program Files\Xobni\.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Try opening Outlook using the safe switch
Run
Outlook.exe /safe
Does it now run without problems?
If so go to Trust Centre, disable all non MS addins, retest in normal start

"MJ" wrote in message
...
Hi,

User's outlook crashes simultaneously.
Environment: Windows XP SP3, Outlook 2007 (latest updates and Hotfixes for
outlook and office suite), CRM 3.0 add-in (rollup 3), Symantec Antivirus
(E-mail scanning not installed).

Tried multiple ways figuring out what is causing this behaviour of outlook
but no luck, outlook just keeps crashing.

-Repairing Outlook - Didn't work
-Re-Installing Outlook - Didn't work
-Removing Symantec & Re-Installing it w/out Email Scanning - Didn't work
-Distributing new workstation and setting new user profile - Didn't work
-Installing Office Suite updates, and fixes - Didn't work

Somehow i think the error is related to MSCRM add-in for outlook. Just
before it crashes, it stamps information about MSCRMTracing and right
after
that it crashes. Interesting enough I happen to have Xobni add-in for
outlook
but never experienced a crash, but don't have mscrm.

Any solutions, please help? Thanks in advance.


Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 25/03/2009
Time: 8:34:57 AM
User: N/A
Computer: ADWKS0021
Description:
Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470,
faulting module wwlib.dll, version 12.0.6331.5000, stamp 48fa2ae0, debug?
0,
fault address 0x00025f90.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 36 00 33 00 0...6.3.
0050: 31 00 36 00 2e 00 35 00 1.6...5.
0058: 30 00 30 00 30 00 20 00 0.0.0. .
0060: 34 00 38 00 33 00 33 00 4.8.3.3.
0068: 61 00 34 00 37 00 30 00 a.4.7.0.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 77 00 77 00 6c 00 69 00 w.w.l.i.
0080: 62 00 2e 00 64 00 6c 00 b...d.l.
0088: 6c 00 20 00 31 00 32 00 l. .1.2.
0090: 2e 00 30 00 2e 00 36 00 ..0...6.
0098: 33 00 33 00 31 00 2e 00 3.3.1...
00a0: 35 00 30 00 30 00 30 00 5.0.0.0.
00a8: 20 00 34 00 38 00 66 00 .4.8.f.
00b0: 61 00 32 00 61 00 65 00 a.2.a.e.
00b8: 30 00 20 00 66 00 44 00 0. .f.D.
00c0: 65 00 62 00 75 00 67 00 e.b.u.g.
00c8: 20 00 30 00 20 00 61 00 .0. .a.
00d0: 74 00 20 00 6f 00 66 00 t. .o.f.
00d8: 66 00 73 00 65 00 74 00 f.s.e.t.
00e0: 20 00 30 00 30 00 30 00 .0.0.0.
00e8: 32 00 35 00 66 00 39 00 2.5.f.9.
00f0: 30 00 0d 00 0a 00 0.....


Event Type: None
Event Source: MSCRMTracing
Event Category: None
Event ID: 17157
Date: 25/03/2009
Time: 8:34:54 AM
User: N/A
Computer: ADWKS0021
Description:
CrmTrace was successfully loaded; Tracing Enabled:False, Reporting
Process:OUTLOOK, AppDomain:C:\Program Files\Xobni\.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Hey DL,

I tried your suggestion and it seems that CRM addin for outlook is the
issue. User didn't experience any crash when running in safe mode.

Unfortunatelly the user depends on crm, so its necessary for addin to be
active.
CRM itsself is on rollup 3 that is the latest rollup for crm version 3.


Any other suggestiions?

"DL" wrote:

Try opening Outlook using the safe switch
Run
Outlook.exe /safe
Does it now run without problems?
If so go to Trust Centre, disable all non MS addins, retest in normal start

"MJ" wrote in message
...
Hi,

User's outlook crashes simultaneously.
Environment: Windows XP SP3, Outlook 2007 (latest updates and Hotfixes for
outlook and office suite), CRM 3.0 add-in (rollup 3), Symantec Antivirus
(E-mail scanning not installed).

Tried multiple ways figuring out what is causing this behaviour of outlook
but no luck, outlook just keeps crashing.

-Repairing Outlook - Didn't work
-Re-Installing Outlook - Didn't work
-Removing Symantec & Re-Installing it w/out Email Scanning - Didn't work
-Distributing new workstation and setting new user profile - Didn't work
-Installing Office Suite updates, and fixes - Didn't work

Somehow i think the error is related to MSCRM add-in for outlook. Just
before it crashes, it stamps information about MSCRMTracing and right
after
that it crashes. Interesting enough I happen to have Xobni add-in for
outlook
but never experienced a crash, but don't have mscrm.

Any solutions, please help? Thanks in advance.


Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 25/03/2009
Time: 8:34:57 AM
User: N/A
Computer: ADWKS0021
Description:
Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470,
faulting module wwlib.dll, version 12.0.6331.5000, stamp 48fa2ae0, debug?
0,
fault address 0x00025f90.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 36 00 33 00 0...6.3.
0050: 31 00 36 00 2e 00 35 00 1.6...5.
0058: 30 00 30 00 30 00 20 00 0.0.0. .
0060: 34 00 38 00 33 00 33 00 4.8.3.3.
0068: 61 00 34 00 37 00 30 00 a.4.7.0.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 77 00 77 00 6c 00 69 00 w.w.l.i.
0080: 62 00 2e 00 64 00 6c 00 b...d.l.
0088: 6c 00 20 00 31 00 32 00 l. .1.2.
0090: 2e 00 30 00 2e 00 36 00 ..0...6.
0098: 33 00 33 00 31 00 2e 00 3.3.1...
00a0: 35 00 30 00 30 00 30 00 5.0.0.0.
00a8: 20 00 34 00 38 00 66 00 .4.8.f.
00b0: 61 00 32 00 61 00 65 00 a.2.a.e.
00b8: 30 00 20 00 66 00 44 00 0. .f.D.
00c0: 65 00 62 00 75 00 67 00 e.b.u.g.
00c8: 20 00 30 00 20 00 61 00 .0. .a.
00d0: 74 00 20 00 6f 00 66 00 t. .o.f.
00d8: 66 00 73 00 65 00 74 00 f.s.e.t.
00e0: 20 00 30 00 30 00 30 00 .0.0.0.
00e8: 32 00 35 00 66 00 39 00 2.5.f.9.
00f0: 30 00 0d 00 0a 00 0.....


Event Type: None
Event Source: MSCRMTracing
Event Category: None
Event ID: 17157
Date: 25/03/2009
Time: 8:34:54 AM
User: N/A
Computer: ADWKS0021
Description:
CrmTrace was successfully loaded; Tracing Enabled:False, Reporting
Process:OUTLOOK, AppDomain:C:\Program Files\Xobni\.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.