I have a problem in as much that I am unable to activate website links from within received e-mails.

I had no such problem when I was using the anti-virus program AVG 7.5, but since I upgraded to the AVG 8.0 version this problem has arisen. AVG 8.0 has not only anti-virus facilities, but also a firewall, safe site scanning etc. I am using Microsoft Outlook as my e-mail client and Mozilla Firefox as my web browser and running Windows XP with Service Pack 3 on a Compac Presario 2500 laptop.

I have presented this problem to Support at AVG and received a reply with a number of steps to test the software. None of these were successful in rectifying the problem.

The blocking of the links, I feel, is most likely an action of the AVG firewall, (I have disabled Microsoft’s firewall so there should be no conflict). All links within the e-mails are blocked and all that happens when I attempt to connect is that when the cursor is over the link I get a ‘no entry’ symbol arising and if I click on the link I get a window appearing entitled ‘Select Link Browser’. If I select Firefox and click ‘open’ in this window all that happens is that the start page of Firefox launches and nothing more. All this has been the case for the last two weeks, until today. Now, when clicking on a link in an e-mail, there is no ‘no entry’ sign arising, but the start page of Mozilla Firefox is launched, but nothing further occurs. The URL of the link is not displayed in the bar and no connection to it is made.

I do not know enough to be able to pursue this problem further. Can anybody help me?

Regards, Bluesman

Reset the web settings to IE, verify it works then set firefox default.
http://www.slipstick.com/problems/firefox.htm

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

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"Bluesman" wrote in message
...

I have a problem in as much that I am unable to activate website links
from within received e-mails.

I had no such problem when I was using the anti-virus program AVG 7.5,
but since I upgraded to the AVG 8.0 version this problem has arisen.
AVG 8.0 has not only anti-virus facilities, but also a firewall, safe
site scanning etc. I am using Microsoft Outlook as my e-mail client
and Mozilla Firefox as my web browser and running Windows XP with
Service Pack 3 on a Compac Presario 2500 laptop.

I have presented this problem to Support at AVG and received a reply
with a number of steps to test the software. None of these were
successful in rectifying the problem.

The blocking of the links, I feel, is most likely an action of the AVG
firewall, (I have disabled Microsoft's firewall so there should be no
conflict). All links within the e-mails are blocked and all that
happens when I attempt to connect is that when the cursor is over the
link I get a 'no entry' symbol arising and if I click on the link I get
a window appearing entitled 'Select Link Browser'. If I select Firefox
and click 'open' in this window all that happens is that the start page
of Firefox launches and nothing more. All this has been the case for
the last two weeks, until today. Now, when clicking on a link in an
e-mail, there is no 'no entry' sign arising, but the start page of
Mozilla Firefox is launched, but nothing further occurs. The URL of the
link is not displayed in the bar and no connection to it is made.

I do not know enough to be able to pursue this problem further. Can
anybody help me?

Regards, Bluesman




--
Bluesman

Thanks very much for your help Diane. Your tip has worked, I have links connecting.
Bluesman.