Diane Poremsky {MVP} wrote:
check box dimmed which I presume is normal

No, its not. I'm guessing the import messed up the address book service.
Except since recreating the addresses worked, the address book service
is not completely hosed. Assuming the old contacts are not in the one
with these new contacts, you could locate both contacts folders and drag
the old contacts to the new folder.

If the box is grayed out for both the old and new folder, then you
should eventually make a new profile. But as long as it seems to work
right, I wouldn't be in a rush.

Occasionally when importing contacts, more often from CSV or other
sources outside of Outlook, the email addresses are in the email field
but not underlined - when they are underlined they are resolved and
ready to use. I don't think this is your problem - I think the address
book service is messed up.


Well, the addresses are underlined and, therefore, resolved. Since I
have a usable phone book and everything seems to be OK, I am going to
take your advice and leave things alone.
Checkbox dimmed out - don't care.
All contacts viewable from both Contacts folders - I'm happy.