Hi,
a couple of questions about using outlook with icalendar files.

1. where can I download the patch for this problem:
http://support.microsoft.com/kb/823199/ ? The only option I can find is to
ask microsoft for support, but this costs! Surely if it is a patch to fix a
bug in the software, it should be freely downloadable from the website.

2. How can I synchronise with an icalendar file stored via webDAV? There are
some plugins available free that work with outlook 2003, but I can't find
anything for 2000. The annoying thing is that this is even available in free
programs such as mozilla sundbird, but all our calendar info is in outlook,
as this syncs with our phones, PDAs etc.

Thanks,
Martin

1) Microsoft doesn't charge for a hotfix for a specific issue.

2) Upgrade to Outlook 2007 or keep looking for a third-party tool.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Martin Eyles" wrote in message ...
Hi,
a couple of questions about using outlook with icalendar files.

1. where can I download the patch for this problem:
http://support.microsoft.com/kb/823199/ ? The only option I can find is to
ask microsoft for support, but this costs! Surely if it is a patch to fix a
bug in the software, it should be freely downloadable from the website.

2. How can I synchronise with an icalendar file stored via webDAV? There are
some plugins available free that work with outlook 2003, but I can't find
anything for 2000. The annoying thing is that this is even available in free
programs such as mozilla sundbird, but all our calendar info is in outlook,
as this syncs with our phones, PDAs etc.

Thanks,
Martin

1) Where can I download the patch for free then?

2) OK, fair point


"Sue Mosher [MVP-Outlook]" wrote in message
...
1) Microsoft doesn't charge for a hotfix for a specific issue.

2) Upgrade to Outlook 2007 or keep looking for a third-party tool.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Martin Eyles" wrote in message
...
Hi,
a couple of questions about using outlook with icalendar files.

1. where can I download the patch for this problem:
http://support.microsoft.com/kb/823199/ ? The only option I can find is to
ask microsoft for support, but this costs! Surely if it is a patch to fix
a
bug in the software, it should be freely downloadable from the website.

2. How can I synchronise with an icalendar file stored via webDAV? There
are
some plugins available free that work with outlook 2003, but I can't find
anything for 2000. The annoying thing is that this is even available in
free
programs such as mozilla sundbird, but all our calendar info is in
outlook,
as this syncs with our phones, PDAs etc.

Thanks,
Martin

Martin Eyles wrote:

1) Where can I download the patch for free then?

You must call Microsoft at the Support Center, explain you have the problem
listed in "KBxxxxxx" and request the hotfix. They'll send you a URL where
you can download it and won't charge for the call.
--
Brian Tillman

0870 60 10 100 is a premium rate number. Is there a freephone, or a least a
UK geographical no.?

"Brian Tillman" wrote in message
...
Martin Eyles wrote:

1) Where can I download the patch for free then?

You must call Microsoft at the Support Center, explain you have the
problem listed in "KBxxxxxx" and request the hotfix. They'll send you a
URL where you can download it and won't charge for the call.
--
Brian Tillman

Martin Eyles wrote:

0870 60 10 100 is a premium rate number. Is there a freephone, or a
least a UK geographical no.?

I suspect so. I'd start he
http://support.microsoft.com/?LN=en-gb&x=9&y=14
--
Brian Tillman

"Martin Eyles" wrote in message
...
0870 60 10 100 is a premium rate number. Is there a freephone, or a least
a UK geographical no.?

Went to http://www.saynoto0870.com/ and searched for Microsoft.

Found the alternative no. +353 14502113 which despite being international
(to ireland from the UK) is still MUCH cheaper to call that the 0870 no. I
found on the website. (+353 is about 1.5p per minute, 0870 is over 10p per
minute!)

Got through to the appropriate department eventually, who were able to send
me the patch. :-)

They then said they would give me that department's no. for future
reference. They were going to give me an 0870 (ie. premium rate) no., but I
asked if they had anything else, and they then gave me an ireland no.

+353 1850 940 940

Martin