Hello!!

Here is my problem. I have 2 execs and 2 admin assistants. After the
push of Office 2003 SP2, their rules either started disappearing or
just stopped running. Here is the configuration of each.

Two Admins: Outlook 2003 w/SP2, configured Corporate\Workgroup, mail
delivery to a .pst file located on network share. This configuration
was done by fmr.support staff. .PST files are well within the limit
size (600MB and 900MB). Rules do run if manually done. One admin can
get her rules to run automatically if she logs off the network and then
logs back in and re-opens Outlook, both of her rules are client-side.
The other admin, rules are sproadic, she has 1 server-side rule and the
other 4 are client-side. I ran the /cleanrules switch and the rules
never deleted but started to run automatically, that lasted for about
2hrs and then they stopped again. She can get them to run if manually.

Two Execs: Both have mail delivered to the Exchange server. One has a
rule size of 50kb (I know the limitation is 32kb) but he only has 2
rules and the only way to get 1 of the rules to run automatically was
to expand the distribution list (even though MS recommends to use a DL)
both are server side rules. The other has 2 server side rules and
sometimes they work and sometimes they don't. One more strange thing
is both admins are delegates to both execs, 3 separate occasions within
a week I had to go and re-do the delegate settings b/c they
mysteriously were unchecked again.

Here are the things I've tried: Ran scanpst on the .pst files,
re-configured Outlook profiles, recreated all the rules from scratch,
ran the /cleanrules switch.

Any advice or recommendations will BE GREATLY APPRECIATED!! Please
Help!!

Thanks in advance.

Take everyone OFF pst delivery, make sure NONE are using
Cached Mode or Offline Mode. The way they are using Delegation
Microsoft does not recommend them be in Cached.

A must read:
Enabling a Superior Client Experience with Outlook 2003
http://www.microsoft.com/office/outl.../enabling.mspx

Nikki Peterson


"Jackie B." wrote in message
oups.com...
Hello!!

Here is my problem. I have 2 execs and 2 admin assistants. After the
push of Office 2003 SP2, their rules either started disappearing or
just stopped running. Here is the configuration of each.

Two Admins: Outlook 2003 w/SP2, configured Corporate\Workgroup, mail
delivery to a .pst file located on network share. This configuration
was done by fmr.support staff. .PST files are well within the limit
size (600MB and 900MB). Rules do run if manually done. One admin can
get her rules to run automatically if she logs off the network and then
logs back in and re-opens Outlook, both of her rules are client-side.
The other admin, rules are sproadic, she has 1 server-side rule and the
other 4 are client-side. I ran the /cleanrules switch and the rules
never deleted but started to run automatically, that lasted for about
2hrs and then they stopped again. She can get them to run if manually.

Two Execs: Both have mail delivered to the Exchange server. One has a
rule size of 50kb (I know the limitation is 32kb) but he only has 2
rules and the only way to get 1 of the rules to run automatically was
to expand the distribution list (even though MS recommends to use a DL)
both are server side rules. The other has 2 server side rules and
sometimes they work and sometimes they don't. One more strange thing
is both admins are delegates to both execs, 3 separate occasions within
a week I had to go and re-do the delegate settings b/c they
mysteriously were unchecked again.

Here are the things I've tried: Ran scanpst on the .pst files,
re-configured Outlook profiles, recreated all the rules from scratch,
ran the /cleanrules switch.

Any advice or recommendations will BE GREATLY APPRECIATED!! Please
Help!!

Thanks in advance.