I have problems with Outlook 2003 and WinFax Pro v 10. Whenever I click on
the "Outlook, WinFax Fax Logs" folder the Outlook 2003 no response only the
solution I have right now is uninstalled the WinFax. I did customized
installation many times such as installed without E-mail feature but always
I got the "WinFax Fax Logs" folder in "Outlook 2003" so I have the same
problems again and again. So I am looking for your help to fix this problem.

Thanks in advanced.

Regards,
Nee

Did you check with Symantec?
This is a known issue which I presume they have no intention of fixing.
--
Russ Valentine
[MVP-Outlook]
"Nee" wrote in message
...
I have problems with Outlook 2003 and WinFax Pro v 10. Whenever I click on
the "Outlook, WinFax Fax Logs" folder the Outlook 2003 no response only the
solution I have right now is uninstalled the WinFax. I did customized
installation many times such as installed without E-mail feature but always
I got the "WinFax Fax Logs" folder in "Outlook 2003" so I have the same
problems again and again. So I am looking for your help to fix this
problem.

Thanks in advanced.

Regards,
Nee

Contact Symantec - they have an alleged fix for this problem. It is not an
Outlook problem.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Nee asked:

| I have problems with Outlook 2003 and WinFax Pro v 10. Whenever I
| click on the "Outlook, WinFax Fax Logs" folder the Outlook 2003 no
| response only the solution I have right now is uninstalled the
| WinFax. I did customized installation many times such as installed
| without E-mail feature but always I got the "WinFax Fax Logs" folder
| in "Outlook 2003" so I have the same problems again and again. So I
| am looking for your help to fix this problem.
|
| Thanks in advanced.
|
| Regards,
| Nee

"Nee" wrote in message
...
I have problems with Outlook 2003 and WinFax Pro v 10. Whenever I click
on the "Outlook, WinFax Fax Logs" folder the Outlook 2003 no response
only the solution I have right now is uninstalled the WinFax. I did
customized installation many times such as installed without E-mail
feature but always I got the "WinFax Fax Logs" folder in "Outlook 2003"
so I have the same problems again and again. So I am looking for your
help to fix this problem.


Disable the Office integration in WinFax's configuration. It doesn't
work well if at all. You mention having version 10 of WinFax but there
are minor versions (which you didn't mention). As I recall, 10.01 did
not properly support Office (Outlook) integration and caused errors, and
I have to upgrade to 10.02. The minor version is not shown on the
retail packaging (all you see is version 10). The Help - About menu
doesn't even show the hundredth digit. As I recall, I had to call
Symantec which probably told me to look at the properties for a file to
see the Version listed under the Version tab panel for properties.

It is supposedly a very minor change since only the hundredth digit
changes in the version number yet Symantec wanted me to buy a whole new
upgrade although I just purchased the version 10 retail (which was 10.01
instead of 10.02). Instead, at that time, I went back to the non-Pro
WinFax that I could install separately from Norton SystemWorks (I didn't
install anything of SystemWorks except just WinFax Basic). I reverted
to the Basic version because Symantec has a 30-day satisfaction
guarantee where they refunded my retail cost for the Pro version. I was
****ed at the time, had the Basic version that worked, and chose to get
the refund. It was ridiculous and greedy that Symantec wouldn't make
available a free update or patch for a *hundredth digit* version change
(from 10.01 to 10.02). You charge for major version changes, not minor
version changes.

That was under Windows 2000. Now under Windows XP, I have WinFax Pro
installed (got it real cheap, probably at buycheapsoftware.com where you
can get 10.03 for $19), and mine looks to be version 10.00, but I
already knew to disable the Office integration. In WinFax Pro under
Tools - Options menu, Email and Outlook Integration, disable it. You
may have to stop and restart the WinFax service or just reboot to make
sure it obeys the new configuration.

When you uninstalled WinFax Pro, did the WinFax Logs item still appear
in Outlook's folder list? If so, the uninstall did not update Outlook
settings, probably in the registry, to remove that item. That means
Outlook has a pointer to an object that is no longer defined. I don't
have the integration enabled and do not have the WinFax Logs item in the
folder list so I don't know what registry key might define the object
within Outlook (and I won't be enabling the integration only to get
screwed over by Symantec's acquired Delrina product that Symantec
abandoned).

Personally I would just stick with the Fax Service already included in
Windows XP yet WinFax gives just enough additional management features
to still make it desirable plus it lets me select and edit pre-defined
cover pages. It doesn't have the Outlook integration but then that
isn't anything that I miss because it is disabled in WinFax Pro, anyway.
It will use the Windows Address Book, the same one you see in Outlook
Express. You can export Outlook's contacts to a CSV file that you can
import into the Windows Address Book. Maybe, in Vista, Microsoft will
realize that there really should only be one address book shared by all
applications.

--
__________________________________________________
Post replies to the newsgroup. Share with others.
For e-mail: Remove "NIX" and add "#VN" to Subject.
__________________________________________________

Thank you for all of your replies. I'll contact the Symantec and I will
disable the office integration in WinFax too.

Regards,

Nee

"Vanguard" wrote in message
...
"Nee" wrote in message
...
I have problems with Outlook 2003 and WinFax Pro v 10. Whenever I click on
the "Outlook, WinFax Fax Logs" folder the Outlook 2003 no response only
the solution I have right now is uninstalled the WinFax. I did customized
installation many times such as installed without E-mail feature but
always I got the "WinFax Fax Logs" folder in "Outlook 2003" so I have the
same problems again and again. So I am looking for your help to fix this
problem.


Disable the Office integration in WinFax's configuration. It doesn't work
well if at all. You mention having version 10 of WinFax but there are
minor versions (which you didn't mention). As I recall, 10.01 did not
properly support Office (Outlook) integration and caused errors, and I
have to upgrade to 10.02. The minor version is not shown on the retail
packaging (all you see is version 10). The Help - About menu doesn't
even show the hundredth digit. As I recall, I had to call Symantec which
probably told me to look at the properties for a file to see the Version
listed under the Version tab panel for properties.

It is supposedly a very minor change since only the hundredth digit
changes in the version number yet Symantec wanted me to buy a whole new
upgrade although I just purchased the version 10 retail (which was 10.01
instead of 10.02). Instead, at that time, I went back to the non-Pro
WinFax that I could install separately from Norton SystemWorks (I didn't
install anything of SystemWorks except just WinFax Basic). I reverted to
the Basic version because Symantec has a 30-day satisfaction guarantee
where they refunded my retail cost for the Pro version. I was ****ed at
the time, had the Basic version that worked, and chose to get the refund.
It was ridiculous and greedy that Symantec wouldn't make available a free
update or patch for a *hundredth digit* version change (from 10.01 to
10.02). You charge for major version changes, not minor version changes.

That was under Windows 2000. Now under Windows XP, I have WinFax Pro
installed (got it real cheap, probably at buycheapsoftware.com where you
can get 10.03 for $19), and mine looks to be version 10.00, but I already
knew to disable the Office integration. In WinFax Pro under Tools -
Options menu, Email and Outlook Integration, disable it. You may have to
stop and restart the WinFax service or just reboot to make sure it obeys
the new configuration.

When you uninstalled WinFax Pro, did the WinFax Logs item still appear in
Outlook's folder list? If so, the uninstall did not update Outlook
settings, probably in the registry, to remove that item. That means
Outlook has a pointer to an object that is no longer defined. I don't
have the integration enabled and do not have the WinFax Logs item in the
folder list so I don't know what registry key might define the object
within Outlook (and I won't be enabling the integration only to get
screwed over by Symantec's acquired Delrina product that Symantec
abandoned).

Personally I would just stick with the Fax Service already included in
Windows XP yet WinFax gives just enough additional management features to
still make it desirable plus it lets me select and edit pre-defined cover
pages. It doesn't have the Outlook integration but then that isn't
anything that I miss because it is disabled in WinFax Pro, anyway. It will
use the Windows Address Book, the same one you see in Outlook Express.
You can export Outlook's contacts to a CSV file that you can import into
the Windows Address Book. Maybe, in Vista, Microsoft will realize that
there really should only be one address book shared by all applications.

--
__________________________________________________
Post replies to the newsgroup. Share with others.
For e-mail: Remove "NIX" and add "#VN" to Subject.
__________________________________________________

My problems has been solved. My previous version was WinFax Pro v. 10.0 now
I installed v.10.03 and updated to v.10.04 first I got some minor problems
such as "error message" when I close the Outlook 2003. I followed some
instructions from the Symantec (Windows, Control Panel, Mail, Data Files,
and then revove WinFax Log), then the WinFax Log Folder has gone from the
Outlook 2003 and problem has been solved.

"Nee" wrote in message
...
Thank you for all of your replies. I'll contact the Symantec and I will
disable the office integration in WinFax too.

Regards,

Nee

"Vanguard" wrote in message
...
"Nee" wrote in message
...
I have problems with Outlook 2003 and WinFax Pro v 10. Whenever I click
on the "Outlook, WinFax Fax Logs" folder the Outlook 2003 no response
only the solution I have right now is uninstalled the WinFax. I did
customized installation many times such as installed without E-mail
feature but always I got the "WinFax Fax Logs" folder in "Outlook 2003"
so I have the same problems again and again. So I am looking for your
help to fix this problem.


Disable the Office integration in WinFax's configuration. It doesn't
work well if at all. You mention having version 10 of WinFax but there
are minor versions (which you didn't mention). As I recall, 10.01 did
not properly support Office (Outlook) integration and caused errors, and
I have to upgrade to 10.02. The minor version is not shown on the retail
packaging (all you see is version 10). The Help - About menu doesn't
even show the hundredth digit. As I recall, I had to call Symantec which
probably told me to look at the properties for a file to see the Version
listed under the Version tab panel for properties.

It is supposedly a very minor change since only the hundredth digit
changes in the version number yet Symantec wanted me to buy a whole new
upgrade although I just purchased the version 10 retail (which was 10.01
instead of 10.02). Instead, at that time, I went back to the non-Pro
WinFax that I could install separately from Norton SystemWorks (I didn't
install anything of SystemWorks except just WinFax Basic). I reverted to
the Basic version because Symantec has a 30-day satisfaction guarantee
where they refunded my retail cost for the Pro version. I was ****ed at
the time, had the Basic version that worked, and chose to get the refund.
It was ridiculous and greedy that Symantec wouldn't make available a free
update or patch for a *hundredth digit* version change (from 10.01 to
10.02). You charge for major version changes, not minor version changes.

That was under Windows 2000. Now under Windows XP, I have WinFax Pro
installed (got it real cheap, probably at buycheapsoftware.com where you
can get 10.03 for $19), and mine looks to be version 10.00, but I already
knew to disable the Office integration. In WinFax Pro under Tools -
Options menu, Email and Outlook Integration, disable it. You may have to
stop and restart the WinFax service or just reboot to make sure it obeys
the new configuration.

When you uninstalled WinFax Pro, did the WinFax Logs item still appear in
Outlook's folder list? If so, the uninstall did not update Outlook
settings, probably in the registry, to remove that item. That means
Outlook has a pointer to an object that is no longer defined. I don't
have the integration enabled and do not have the WinFax Logs item in the
folder list so I don't know what registry key might define the object
within Outlook (and I won't be enabling the integration only to get
screwed over by Symantec's acquired Delrina product that Symantec
abandoned).

Personally I would just stick with the Fax Service already included in
Windows XP yet WinFax gives just enough additional management features to
still make it desirable plus it lets me select and edit pre-defined cover
pages. It doesn't have the Outlook integration but then that isn't
anything that I miss because it is disabled in WinFax Pro, anyway. It
will use the Windows Address Book, the same one you see in Outlook
Express. You can export Outlook's contacts to a CSV file that you can
import into the Windows Address Book. Maybe, in Vista, Microsoft will
realize that there really should only be one address book shared by all
applications.

--
__________________________________________________
Post replies to the newsgroup. Share with others.
For e-mail: Remove "NIX" and add "#VN" to Subject.
__________________________________________________

Has Symantec documented the solution to this long standing problem anywhere?
--
Russ Valentine
[MVP-Outlook]
"Nee" wrote in message
...
My problems has been solved. My previous version was WinFax Pro v. 10.0
now I installed v.10.03 and updated to v.10.04 first I got some minor
problems such as "error message" when I close the Outlook 2003. I followed
some instructions from the Symantec (Windows, Control Panel, Mail, Data
Files, and then revove WinFax Log), then the WinFax Log Folder has gone
from the Outlook 2003 and problem has been solved.

"Nee" wrote in message
...
Thank you for all of your replies. I'll contact the Symantec and I will
disable the office integration in WinFax too.

Regards,

Nee

"Vanguard" wrote in message
...
"Nee" wrote in message
...
I have problems with Outlook 2003 and WinFax Pro v 10. Whenever I click
on the "Outlook, WinFax Fax Logs" folder the Outlook 2003 no response
only the solution I have right now is uninstalled the WinFax. I did
customized installation many times such as installed without E-mail
feature but always I got the "WinFax Fax Logs" folder in "Outlook 2003"
so I have the same problems again and again. So I am looking for your
help to fix this problem.


Disable the Office integration in WinFax's configuration. It doesn't
work well if at all. You mention having version 10 of WinFax but there
are minor versions (which you didn't mention). As I recall, 10.01 did
not properly support Office (Outlook) integration and caused errors, and
I have to upgrade to 10.02. The minor version is not shown on the
retail packaging (all you see is version 10). The Help - About menu
doesn't even show the hundredth digit. As I recall, I had to call
Symantec which probably told me to look at the properties for a file to
see the Version listed under the Version tab panel for properties.

It is supposedly a very minor change since only the hundredth digit
changes in the version number yet Symantec wanted me to buy a whole new
upgrade although I just purchased the version 10 retail (which was 10.01
instead of 10.02). Instead, at that time, I went back to the non-Pro
WinFax that I could install separately from Norton SystemWorks (I didn't
install anything of SystemWorks except just WinFax Basic). I reverted
to the Basic version because Symantec has a 30-day satisfaction
guarantee where they refunded my retail cost for the Pro version. I was
****ed at the time, had the Basic version that worked, and chose to get
the refund. It was ridiculous and greedy that Symantec wouldn't make
available a free update or patch for a *hundredth digit* version change
(from 10.01 to 10.02). You charge for major version changes, not minor
version changes.

That was under Windows 2000. Now under Windows XP, I have WinFax Pro
installed (got it real cheap, probably at buycheapsoftware.com where you
can get 10.03 for $19), and mine looks to be version 10.00, but I
already knew to disable the Office integration. In WinFax Pro under
Tools - Options menu, Email and Outlook Integration, disable it. You
may have to stop and restart the WinFax service or just reboot to make
sure it obeys the new configuration.

When you uninstalled WinFax Pro, did the WinFax Logs item still appear
in Outlook's folder list? If so, the uninstall did not update Outlook
settings, probably in the registry, to remove that item. That means
Outlook has a pointer to an object that is no longer defined. I don't
have the integration enabled and do not have the WinFax Logs item in the
folder list so I don't know what registry key might define the object
within Outlook (and I won't be enabling the integration only to get
screwed over by Symantec's acquired Delrina product that Symantec
abandoned).

Personally I would just stick with the Fax Service already included in
Windows XP yet WinFax gives just enough additional management features
to still make it desirable plus it lets me select and edit pre-defined
cover pages. It doesn't have the Outlook integration but then that
isn't anything that I miss because it is disabled in WinFax Pro, anyway.
It will use the Windows Address Book, the same one you see in Outlook
Express. You can export Outlook's contacts to a CSV file that you can
import into the Windows Address Book. Maybe, in Vista, Microsoft will
realize that there really should only be one address book shared by all
applications.

--
__________________________________________________
Post replies to the newsgroup. Share with others.
For e-mail: Remove "NIX" and add "#VN" to Subject.
__________________________________________________