I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse over a
link it says blocked. If I try and click it Internet Explorer hangs and can't
open the web page and I can only close the page using with Control/Alt/Del
and have to wait for about 10 minutes during which time my computer becomes
very unstable. IN IE6 secutity settings the block images and other external
content is not checked. I have set internet zone. If I copy and paste the
link to IE6 then I can get the page. Can anyone tell me how to unblock the
links and make them work again?

I have no idea why this has started happening.

Your advice would be appreciated.

Kind Regards
Chris

Start here, but I'm not so sure it isn't your AV program or Malware.

Hyperlinks do not work in Outlook Express or in Word (Revised 29 Apr-09)
http://support.microsoft.com/kb/823301

Hyperlinks do not work in Outlook Express after you upgrade to IE7 [and/or
IE8] (Revised 29 Apr-09)
http://support.microsoft.com/kb/929867

If still no joy:

Courtesy of MVP Frank Saunders. [RIP]

If nothing happens when you click a link:
Open Windows Explorer, or the Control Panel.
Go to Tools | Folder Options | File Types.
Scroll down to [NONE] URL:HyperText Transfer Protocol (NOT URL:Internet
Shortcut) and select it.
Click Edit or Advanced, depending on your Windows version.
Select 'open'.
Click Edit.

"Application used to perform this action" should read:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome (Check the path to
iexplore.exe to make sure that is correct and use the double quotes.)

DDE should be checked and in the boxes below it you should have:

#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)

#4
WWW_OpenURL

URL:HyperText Transfer Protocol with Privacy should be the same.

If all the above is correct, uncheck: Use DDE.
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Chris" wrote in message
...
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over a
link it says blocked. If I try and click it Internet Explorer hangs and
can't
open the web page and I can only close the page using with Control/Alt/Del
and have to wait for about 10 minutes during which time my computer
becomes
very unstable. IN IE6 secutity settings the block images and other
external
content is not checked. I have set internet zone. If I copy and paste the
link to IE6 then I can get the page. Can anyone tell me how to unblock the
links and make them work again?

I have no idea why this has started happening.

Your advice would be appreciated.

Kind Regards
Chris

Start here, but I'm not so sure it isn't your AV program or Malware.

Hyperlinks do not work in Outlook Express or in Word (Revised 29 Apr-09)
http://support.microsoft.com/kb/823301

Hyperlinks do not work in Outlook Express after you upgrade to IE7 [and/or
IE8] (Revised 29 Apr-09)
http://support.microsoft.com/kb/929867

If still no joy:

Courtesy of MVP Frank Saunders. [RIP]

If nothing happens when you click a link:
Open Windows Explorer, or the Control Panel.
Go to Tools | Folder Options | File Types.
Scroll down to [NONE] URL:HyperText Transfer Protocol (NOT URL:Internet
Shortcut) and select it.
Click Edit or Advanced, depending on your Windows version.
Select 'open'.
Click Edit.

"Application used to perform this action" should read:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome (Check the path to
iexplore.exe to make sure that is correct and use the double quotes.)

DDE should be checked and in the boxes below it you should have:

#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)

#4
WWW_OpenURL

URL:HyperText Transfer Protocol with Privacy should be the same.

If all the above is correct, uncheck: Use DDE.
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Chris" wrote in message
...
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over a
link it says blocked. If I try and click it Internet Explorer hangs and
can't
open the web page and I can only close the page using with Control/Alt/Del
and have to wait for about 10 minutes during which time my computer
becomes
very unstable. IN IE6 secutity settings the block images and other
external
content is not checked. I have set internet zone. If I copy and paste the
link to IE6 then I can get the page. Can anyone tell me how to unblock the
links and make them work again?

I have no idea why this has started happening.

Your advice would be appreciated.

Kind Regards
Chris

Please state your IE version and full Windows version (e.g., WinXP SP3;
Win2K SP4) when posting to this newsgroup.

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Chris wrote:
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over
a link it says blocked. If I try and click it Internet Explorer hangs and
can't open the web page and I can only close the page using with
Control/Alt/Del and have to wait for about 10 minutes during which time my
computer becomes very unstable. IN IE6 secutity settings the block images
and other external content is not checked. I have set internet zone. If I
copy and paste the link to IE6 then I can get the page. Can anyone tell me
how to unblock the links and make them work again?

I have no idea why this has started happening.

Your advice would be appreciated.

Kind Regards
Chris

Please state your IE version and full Windows version (e.g., WinXP SP3;
Win2K SP4) when posting to this newsgroup.

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Chris wrote:
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over
a link it says blocked. If I try and click it Internet Explorer hangs and
can't open the web page and I can only close the page using with
Control/Alt/Del and have to wait for about 10 minutes during which time my
computer becomes very unstable. IN IE6 secutity settings the block images
and other external content is not checked. I have set internet zone. If I
copy and paste the link to IE6 then I can get the page. Can anyone tell me
how to unblock the links and make them work again?

I have no idea why this has started happening.

Your advice would be appreciated.

Kind Regards
Chris

Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with IE8
recently upgraded and also recently upgraded from Norton System Works 2008 t0
2009. The problem also existed a day or two before I upgraded to IE8 when I
was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft Word.
IE8 is set as the default browser from Control Panel. OE6 is set to allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but the
links are still blocked. Actually when I click a link IE8 does open with a
blank page wiith no error message and it just hangs and I have to close with
Control/Alt/Del which takes forever and the computer becomes unstable. I can
still successfully copy and paste the link to IE8 and they work fine that way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked fine.
All the Norton settings were set to default. However later that day the links
failed again which is very puzzling. I dont know if the remote access by
Norton stopped another process that was causing the issue? The Norton
settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing showed
up. I will also do a full scan using the microsoft scanner suggested above to
be sure. I did have a problem with Malware in the past which interfered with
OE6 and IE6 so I am not underestimating the danger. I always keep a back up
cloned hard drive for emergencies but I hope I will not have to use it.

At the moment I suspect a third part process is causing the problem, perhaps
Norton or something else.

Thanks for your help and any further suggestions would be appreciated.

Kind Regards
Chris

Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with IE8
recently upgraded and also recently upgraded from Norton System Works 2008 t0
2009. The problem also existed a day or two before I upgraded to IE8 when I
was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft Word.
IE8 is set as the default browser from Control Panel. OE6 is set to allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but the
links are still blocked. Actually when I click a link IE8 does open with a
blank page wiith no error message and it just hangs and I have to close with
Control/Alt/Del which takes forever and the computer becomes unstable. I can
still successfully copy and paste the link to IE8 and they work fine that way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked fine.
All the Norton settings were set to default. However later that day the links
failed again which is very puzzling. I dont know if the remote access by
Norton stopped another process that was causing the issue? The Norton
settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing showed
up. I will also do a full scan using the microsoft scanner suggested above to
be sure. I did have a problem with Malware in the past which interfered with
OE6 and IE6 so I am not underestimating the danger. I always keep a back up
cloned hard drive for emergencies but I hope I will not have to use it.

At the moment I suspect a third part process is causing the problem, perhaps
Norton or something else.

Thanks for your help and any further suggestions would be appreciated.

Kind Regards
Chris

I would get rid of Norton, (OE never liked it), and see if the problem
persists.

Download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Symantec uninstaller may not finish the job:
http://windowssecrets.com/comp/080207#story1

Try Avast, (Freeware). Choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"Chris" wrote in message
...
Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with
IE8
recently upgraded and also recently upgraded from Norton System Works 2008
t0
2009. The problem also existed a day or two before I upgraded to IE8 when
I
was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft
Word.
IE8 is set as the default browser from Control Panel. OE6 is set to allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but
the
links are still blocked. Actually when I click a link IE8 does open with a
blank page wiith no error message and it just hangs and I have to close
with
Control/Alt/Del which takes forever and the computer becomes unstable. I
can
still successfully copy and paste the link to IE8 and they work fine that
way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked
fine.
All the Norton settings were set to default. However later that day the
links
failed again which is very puzzling. I dont know if the remote access by
Norton stopped another process that was causing the issue? The Norton
settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing
showed
up. I will also do a full scan using the microsoft scanner suggested above
to
be sure. I did have a problem with Malware in the past which interfered
with
OE6 and IE6 so I am not underestimating the danger. I always keep a back
up
cloned hard drive for emergencies but I hope I will not have to use it.

At the moment I suspect a third part process is causing the problem,
perhaps
Norton or something else.

Thanks for your help and any further suggestions would be appreciated.

Kind Regards
Chris

I would get rid of Norton, (OE never liked it), and see if the problem
persists.

Download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Symantec uninstaller may not finish the job:
http://windowssecrets.com/comp/080207#story1

Try Avast, (Freeware). Choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"Chris" wrote in message
...
Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with
IE8
recently upgraded and also recently upgraded from Norton System Works 2008
t0
2009. The problem also existed a day or two before I upgraded to IE8 when
I
was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft
Word.
IE8 is set as the default browser from Control Panel. OE6 is set to allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but
the
links are still blocked. Actually when I click a link IE8 does open with a
blank page wiith no error message and it just hangs and I have to close
with
Control/Alt/Del which takes forever and the computer becomes unstable. I
can
still successfully copy and paste the link to IE8 and they work fine that
way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked
fine.
All the Norton settings were set to default. However later that day the
links
failed again which is very puzzling. I dont know if the remote access by
Norton stopped another process that was causing the issue? The Norton
settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing
showed
up. I will also do a full scan using the microsoft scanner suggested above
to
be sure. I did have a problem with Malware in the past which interfered
with
OE6 and IE6 so I am not underestimating the danger. I always keep a back
up
cloned hard drive for emergencies but I hope I will not have to use it.

At the moment I suspect a third part process is causing the problem,
perhaps
Norton or something else.

Thanks for your help and any further suggestions would be appreciated.

Kind Regards
Chris

To keep track of things, it helps immensely if you quote all of the previous
message(s) in your replies to the newsgroup. Thank you.

In your first post, you said you were running IE6. Did this problem only
start after you'd installed IE7 or did you upgrade to IE7 (and then IE8) in
hopes of fixing the problem?

Was your NSW 2008 subscription still current when you upgraded to NSW 2009?
Did a Norton or McAfee (free-trial) application come preinstalled on your
computer when you purchased it?

...I did have a problem with Malware in the past which interfered
with OE6 and IE6 so I am not underestimating the danger.

When was this and how did you resolve it?

...I always keep a
back up cloned hard drive for emergencies but I hope I will not have to
use
it.

Did you create this backup before or after the (previous) hijackware
infections? Have you used this backup (recently)?


Chris wrote:
Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with
IE8
recently upgraded and also recently upgraded from Norton System Works 2008
t0 2009. The problem also existed a day or two before I upgraded to IE8
when I was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft
Word.
IE8 is set as the default browser from Control Panel. OE6 is set to allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but
the
links are still blocked. Actually when I click a link IE8 does open with a
blank page wiith no error message and it just hangs and I have to close
with
Control/Alt/Del which takes forever and the computer becomes unstable. I
can
still successfully copy and paste the link to IE8 and they work fine that
way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked
fine. All the Norton settings were set to default. However later that day
the links failed again which is very puzzling. I dont know if the remote
access by Norton stopped another process that was causing the issue? The
Norton settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing
showed
up. I will also do a full scan using the microsoft scanner suggested above
to be sure. I did have a problem with Malware in the past which interfered
with OE6 and IE6 so I am not underestimating the danger. I always keep a
back up cloned hard drive for emergencies but I hope I will not have to
use
it.

At the moment I suspect a third part process is causing the problem,
perhaps
Norton or something else.
paste
PA Bear [MS MVP] wrote:
Please state your IE version and full Windows version (e.g., WinXP SP3;
Win2K SP4) when posting to this newsgroup.

There is a very good chance that you are seeing the effects of a
hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup,
http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

Chris wrote:
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over
a link it says blocked. If I try and click it Internet Explorer hangs and
can't open the web page and I can only close the page using with
Control/Alt/Del and have to wait for about 10 minutes during which time
my
computer becomes very unstable. IN IE6 secutity settings the block images
and other external content is not checked. I have set internet zone. If I
copy and paste the link to IE6 then I can get the page. Can anyone tell
me
how to unblock the links and make them work again?

I have no idea why this has started happening.