I have Windows XP Pro, Svc Pack 2
IE 6.0, 1GB RAM. I have cable H/S connection but use my MSN
email address. My OE works fine, except for this: When I
insert/picture/browse/ and select My Pictures, the Pictures window comes up
(I can actually see some images) -- and then my entire system immediately
freezes up, I can't even reboot from the computer, I have to shut it off at
the power source and bring the system back up. My pictures folder is quite
full, total about 19 MB. I have no trouble inserting other things such as
file attachments, signatures, etc. ... just pictures. This was not a
problem when I used OE on my old computer, then I had Win XP HE and a
slightly different OE6.

I've done a temporary workaround by clicking on an individual .jpg or .gif
and sending it via regular mail; I can remove it as an attachment and use the
insert/picture function from within that mail window. (Did that make sense?)

I doubt this is relevant, but want to mention I have not installed MSN on my
new computer and will be changing my membership to using MSN email only as
soon as I feel comfortable.

Any ideas? I've checked all my settings and they seem to be right.

Thanks for any help you can give me

Hi MadameC8,

Can a picture be inserted from another, smaller folder? If so, the image
files could be divided into sub-folders.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
I have Windows XP Pro, Svc Pack 2
IE 6.0, 1GB RAM. I have cable H/S connection but use my MSN
email address. My OE works fine, except for this: When I
insert/picture/browse/ and select My Pictures, the Pictures window comes up
(I can actually see some images) -- and then my entire system immediately
freezes up, I can't even reboot from the computer, I have to shut it off at
the power source and bring the system back up. My pictures folder is quite
full, total about 19 MB. I have no trouble inserting other things such as
file attachments, signatures, etc. ... just pictures. This was not a
problem when I used OE on my old computer, then I had Win XP HE and a
slightly different OE6.

I've done a temporary workaround by clicking on an individual .jpg or .gif
and sending it via regular mail; I can remove it as an attachment and use
the
insert/picture function from within that mail window. (Did that make
sense?)

I doubt this is relevant, but want to mention I have not installed MSN on my
new computer and will be changing my membership to using MSN email only as
soon as I feel comfortable.

Any ideas? I've checked all my settings and they seem to be right.

Thanks for any help you can give me

No, that doesn't solve the problem, in fact the problem has worsened, now it
crashes as soon as I click on browser, which takes me to a folder I don't
even want to use to access pictures. What determines the default folder to
search pictures when clicking on browser? I should have specified earlier
that the message itself freezes along with the browser window; I can still
open other programs, such as IE. I was also able (for a brief time, see
below) to open the main OE window. So there appears to be sufficient RAM to
do other things.

An additional problem just happened -- I went to OE Help (while the message
and browser windows were still frozen), and all of OE crashed. I know that
SP 2 fixed the other bugs with inserting signatures and other things -- is
this yet another bug to be fixed?

I really don't know where to turn, I'm not sure software support (external
to MS) could help me, I might be wasting my moneyl



"Kuay Tim" wrote:

Hi MadameC8,

Can a picture be inserted from another, smaller folder? If so, the image
files could be divided into sub-folders.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
I have Windows XP Pro, Svc Pack 2
IE 6.0, 1GB RAM. I have cable H/S connection but use my MSN
email address. My OE works fine, except for this: When I
insert/picture/browse/ and select My Pictures, the Pictures window comes up
(I can actually see some images) -- and then my entire system immediately
freezes up, I can't even reboot from the computer, I have to shut it off at
the power source and bring the system back up. My pictures folder is quite
full, total about 19 MB. I have no trouble inserting other things such as
file attachments, signatures, etc. ... just pictures. This was not a
problem when I used OE on my old computer, then I had Win XP HE and a
slightly different OE6.

I've done a temporary workaround by clicking on an individual .jpg or .gif
and sending it via regular mail; I can remove it as an attachment and use
the
insert/picture function from within that mail window. (Did that make
sense?)

I doubt this is relevant, but want to mention I have not installed MSN on my
new computer and will be changing my membership to using MSN email only as
soon as I feel comfortable.

Any ideas? I've checked all my settings and they seem to be right.

Thanks for any help you can give me

Hi MadameC8,

Are the same problems present right after restarting Windows? I don't know
what might be causing the problem. You could try a repair/reinstall of
Outlook Express.

How to reinstall or repair Internet Explorer and Outlook Express in Windows
XP

http://support.microsoft.com/?kbid=318378

A newsgroup for Windows XP would be a good place to seek answers for the
issue.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
No, that doesn't solve the problem, in fact the problem has worsened, now it
crashes as soon as I click on browser, which takes me to a folder I don't
even want to use to access pictures. What determines the default folder to
search pictures when clicking on browser? I should have specified earlier
that the message itself freezes along with the browser window; I can still
open other programs, such as IE. I was also able (for a brief time, see
below) to open the main OE window. So there appears to be sufficient RAM to
do other things.

An additional problem just happened -- I went to OE Help (while the message
and browser windows were still frozen), and all of OE crashed. I know
that
SP 2 fixed the other bugs with inserting signatures and other things -- is
this yet another bug to be fixed?

I really don't know where to turn, I'm not sure software support (external
to MS) could help me, I might be wasting my moneyl



"Kuay Tim" wrote:

Hi MadameC8,

Can a picture be inserted from another, smaller folder? If so, the image
files could be divided into sub-folders.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
I have Windows XP Pro, Svc Pack 2
IE 6.0, 1GB RAM. I have cable H/S connection but use my MSN
email address. My OE works fine, except for this: When I
insert/picture/browse/ and select My Pictures, the Pictures window comes
up
(I can actually see some images) -- and then my entire system immediately
freezes up, I can't even reboot from the computer, I have to shut it off
at
the power source and bring the system back up. My pictures folder is
quite
full, total about 19 MB. I have no trouble inserting other things such as
file attachments, signatures, etc. ... just pictures. This was not a
problem when I used OE on my old computer, then I had Win XP HE and a
slightly different OE6.

I've done a temporary workaround by clicking on an individual .jpg or .gif
and sending it via regular mail; I can remove it as an attachment and use
the
insert/picture function from within that mail window. (Did that make
sense?)

I doubt this is relevant, but want to mention I have not installed MSN on
my
new computer and will be changing my membership to using MSN email only as
soon as I feel comfortable.

Any ideas? I've checked all my settings and they seem to be right.

Thanks for any help you can give me

Run a /thorough/ check for hijackware, including posting your HijackThis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


MadameC8 wrote:
No, that doesn't solve the problem, in fact the problem has worsened, now
it crashes as soon as I click on browser, which takes me to a folder I
don't even want to use to access pictures. What determines the default
folder to search pictures when clicking on browser? I should have
specified earlier that the message itself freezes along with the browser
window; I can still open other programs, such as IE. I was also able
(for a brief time, see below) to open the main OE window. So there
appears to be sufficient RAM to do other things.

An additional problem just happened -- I went to OE Help (while the
message and browser windows were still frozen), and all of OE crashed.
I know that SP 2 fixed the other bugs with inserting signatures and other
things -- is this yet another bug to be fixed?

I really don't know where to turn, I'm not sure software support (external
to MS) could help me, I might be wasting my moneyl



"Kuay Tim" wrote:

Hi MadameC8,

Can a picture be inserted from another, smaller folder? If so, the image
files could be divided into sub-folders.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
I have Windows XP Pro, Svc Pack 2
IE 6.0, 1GB RAM. I have cable H/S connection but use my MSN
email address. My OE works fine, except for this: When I
insert/picture/browse/ and select My Pictures, the Pictures window
comes up (I can actually see some images) -- and then my entire system
immediately freezes up, I can't even reboot from the computer, I have
to shut it off at the power source and bring the system back up. My
pictures folder is quite full, total about 19 MB. I have no trouble
inserting other things such as file attachments, signatures, etc. ...
just pictures. This was not a problem when I used OE on my old
computer, then I had Win XP HE and a slightly different OE6.

I've done a temporary workaround by clicking on an individual .jpg or
.gif and sending it via regular mail; I can remove it as an attachment
and use the
insert/picture function from within that mail window. (Did that make
sense?)

I doubt this is relevant, but want to mention I have not installed MSN
on my new computer and will be changing my membership to using MSN
email only as soon as I feel comfortable.

Any ideas? I've checked all my settings and they seem to be right.

Thanks for any help you can give me

Hi Tim,
I should have mentioned that my computer was installed last Wednesday and I
had this problem from the first day I used OE. I've checked to make sure
Windows XP Pro, Internet Explorer, and OE are the versions associated with
SP2. I have automatic updates every 24 hours. The problems persists even
after bringing WinXP back up.

Isn't OE actually part of Internet Explorer? I get skittish about messing
with repair/reinstall at this point. If I reinstall OE, wouldn't I lose
folder contents and addresses I had moved over from my old computer ? I also
have OE configured to receive my MSN email.

I will also take this to a Windows XP newsgroup as you suggested. Thank you.

"Kuay Tim" wrote:

Hi MadameC8,

Are the same problems present right after restarting Windows? I don't know
what might be causing the problem. You could try a repair/reinstall of
Outlook Express.

How to reinstall or repair Internet Explorer and Outlook Express in Windows
XP

http://support.microsoft.com/?kbid=318378

A newsgroup for Windows XP would be a good place to seek answers for the
issue.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
No, that doesn't solve the problem, in fact the problem has worsened, now it
crashes as soon as I click on browser, which takes me to a folder I don't
even want to use to access pictures. What determines the default folder to
search pictures when clicking on browser? I should have specified earlier
that the message itself freezes along with the browser window; I can still
open other programs, such as IE. I was also able (for a brief time, see
below) to open the main OE window. So there appears to be sufficient RAM to
do other things.

An additional problem just happened -- I went to OE Help (while the message
and browser windows were still frozen), and all of OE crashed. I know
that
SP 2 fixed the other bugs with inserting signatures and other things -- is
this yet another bug to be fixed?

I really don't know where to turn, I'm not sure software support (external
to MS) could help me, I might be wasting my moneyl



"Kuay Tim" wrote:

Hi MadameC8,

Can a picture be inserted from another, smaller folder? If so, the image
files could be divided into sub-folders.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
I have Windows XP Pro, Svc Pack 2
IE 6.0, 1GB RAM. I have cable H/S connection but use my MSN
email address. My OE works fine, except for this: When I
insert/picture/browse/ and select My Pictures, the Pictures window comes
up
(I can actually see some images) -- and then my entire system immediately
freezes up, I can't even reboot from the computer, I have to shut it off
at
the power source and bring the system back up. My pictures folder is
quite
full, total about 19 MB. I have no trouble inserting other things such as
file attachments, signatures, etc. ... just pictures. This was not a
problem when I used OE on my old computer, then I had Win XP HE and a
slightly different OE6.

I've done a temporary workaround by clicking on an individual .jpg or .gif
and sending it via regular mail; I can remove it as an attachment and use
the
insert/picture function from within that mail window. (Did that make
sense?)

I doubt this is relevant, but want to mention I have not installed MSN on
my
new computer and will be changing my membership to using MSN email only as
soon as I feel comfortable.

Any ideas? I've checked all my settings and they seem to be right.

Thanks for any help you can give me

I should have mentioned that my computer was installed last Wednesday and
I had this problem from the first day I used OE.

Did you take care of /everything/ on the following webpage before otherwise
using the machine to surf or email?

Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


MadameC8 wrote:
Hi Tim,
I should have mentioned that my computer was installed last Wednesday and
I had this problem from the first day I used OE. I've checked to make
sure Windows XP Pro, Internet Explorer, and OE are the versions
associated with SP2. I have automatic updates every 24 hours. The
problems persists even after bringing WinXP back up.

Isn't OE actually part of Internet Explorer? I get skittish about messing
with repair/reinstall at this point. If I reinstall OE, wouldn't I lose
folder contents and addresses I had moved over from my old computer ? I
also have OE configured to receive my MSN email.

I will also take this to a Windows XP newsgroup as you suggested. Thank
you.

"Kuay Tim" wrote:

Hi MadameC8,

Are the same problems present right after restarting Windows? I don't
know what might be causing the problem. You could try a
repair/reinstall of Outlook Express.

How to reinstall or repair Internet Explorer and Outlook Express in
Windows XP

http://support.microsoft.com/?kbid=318378

A newsgroup for Windows XP would be a good place to seek answers for the
issue.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
No, that doesn't solve the problem, in fact the problem has worsened,
now it crashes as soon as I click on browser, which takes me to a
folder I don't even want to use to access pictures. What determines
the default folder to search pictures when clicking on browser? I
should have specified earlier that the message itself freezes along
with the browser window; I can still open other programs, such as IE.
I was also able (for a brief time, see below) to open the main OE
window. So there appears to be sufficient RAM to do other things.

An additional problem just happened -- I went to OE Help (while the
message and browser windows were still frozen), and all of OE crashed.
I know that
SP 2 fixed the other bugs with inserting signatures and other things --
is this yet another bug to be fixed?

I really don't know where to turn, I'm not sure software support
(external to MS) could help me, I might be wasting my moneyl



"Kuay Tim" wrote:

Hi MadameC8,

Can a picture be inserted from another, smaller folder? If so, the
image files could be divided into sub-folders.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
I have Windows XP Pro, Svc Pack 2
IE 6.0, 1GB RAM. I have cable H/S connection but use my MSN
email address. My OE works fine, except for this: When I
insert/picture/browse/ and select My Pictures, the Pictures window
comes up
(I can actually see some images) -- and then my entire system
immediately freezes up, I can't even reboot from the computer, I have
to shut it off at
the power source and bring the system back up. My pictures folder is
quite
full, total about 19 MB. I have no trouble inserting other things
such as file attachments, signatures, etc. ... just pictures. This
was not a problem when I used OE on my old computer, then I had Win
XP HE and a slightly different OE6.

I've done a temporary workaround by clicking on an individual .jpg or
.gif and sending it via regular mail; I can remove it as an
attachment and use the
insert/picture function from within that mail window. (Did that make
sense?)

I doubt this is relevant, but want to mention I have not installed
MSN on my
new computer and will be changing my membership to using MSN email
only as soon as I feel comfortable.

Any ideas? I've checked all my settings and they seem to be right.

Thanks for any help you can give me

Well ... I actually included install/data transfer from my old machine in my
order for the computer, old machine was already hooked up with Comcast; tech
connected new one to Comcast, and I have no idea how he approached that.
Good question, though. But of course all parties are now saying it is a MS
problem (or buy a year's contract for software supp. techs via my computer
mfgr, I don't theeenk so). Install team say they are now out of the picture.
If worse comes to worse, I'll just do a work-around, I've spent way too much
time and energy on this already, I have another life, ha! Thanks so much for
your feedback and suggestions, I guess I needed to be dragged kicking and
screaming into a higher level of knowledge!

"PA Bear" wrote:

I should have mentioned that my computer was installed last Wednesday and
I had this problem from the first day I used OE.

Did you take care of /everything/ on the following webpage before otherwise
using the machine to surf or email?

Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


MadameC8 wrote:
Hi Tim,
I should have mentioned that my computer was installed last Wednesday and
I had this problem from the first day I used OE. I've checked to make
sure Windows XP Pro, Internet Explorer, and OE are the versions
associated with SP2. I have automatic updates every 24 hours. The
problems persists even after bringing WinXP back up.

Isn't OE actually part of Internet Explorer? I get skittish about messing
with repair/reinstall at this point. If I reinstall OE, wouldn't I lose
folder contents and addresses I had moved over from my old computer ? I
also have OE configured to receive my MSN email.

I will also take this to a Windows XP newsgroup as you suggested. Thank
you.

"Kuay Tim" wrote:

Hi MadameC8,

Are the same problems present right after restarting Windows? I don't
know what might be causing the problem. You could try a
repair/reinstall of Outlook Express.

How to reinstall or repair Internet Explorer and Outlook Express in
Windows XP

http://support.microsoft.com/?kbid=318378

A newsgroup for Windows XP would be a good place to seek answers for the
issue.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
No, that doesn't solve the problem, in fact the problem has worsened,
now it crashes as soon as I click on browser, which takes me to a
folder I don't even want to use to access pictures. What determines
the default folder to search pictures when clicking on browser? I
should have specified earlier that the message itself freezes along
with the browser window; I can still open other programs, such as IE.
I was also able (for a brief time, see below) to open the main OE
window. So there appears to be sufficient RAM to do other things.

An additional problem just happened -- I went to OE Help (while the
message and browser windows were still frozen), and all of OE crashed.
I know that
SP 2 fixed the other bugs with inserting signatures and other things --
is this yet another bug to be fixed?

I really don't know where to turn, I'm not sure software support
(external to MS) could help me, I might be wasting my moneyl



"Kuay Tim" wrote:

Hi MadameC8,

Can a picture be inserted from another, smaller folder? If so, the
image files could be divided into sub-folders.

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"MadameC8" wrote in message
...
I have Windows XP Pro, Svc Pack 2
IE 6.0, 1GB RAM. I have cable H/S connection but use my MSN
email address. My OE works fine, except for this: When I
insert/picture/browse/ and select My Pictures, the Pictures window
comes up
(I can actually see some images) -- and then my entire system
immediately freezes up, I can't even reboot from the computer, I have
to shut it off at
the power source and bring the system back up. My pictures folder is
quite
full, total about 19 MB. I have no trouble inserting other things
such as file attachments, signatures, etc. ... just pictures. This
was not a problem when I used OE on my old computer, then I had Win
XP HE and a slightly different OE6.

I've done a temporary workaround by clicking on an individual .jpg or
.gif and sending it via regular mail; I can remove it as an
attachment and use the
insert/picture function from within that mail window. (Did that make
sense?)

I doubt this is relevant, but want to mention I have not installed
MSN on my
new computer and will be changing my membership to using MSN email
only as soon as I feel comfortable.

Any ideas? I've checked all my settings and they seem to be right.

Thanks for any help you can give me

O-Kayyyeee ... never heard of Hijackware, have even more to learn ... will I
ever "arrive"? Thanks again, I'll check into all this when I have more time.

"PA Bear" wrote:

Run a /thorough/ check for hijackware, including posting your HijackThis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


MadameC8 wrote:
No, that doesn't solve the problem, in fact the problem has worsened, now
it crashes as soon as I click on browser, which takes me to a folder I
don't even want to use to access pictures. What determines the default
folder to search pictures when clicking on browser? I should have
specified earlier that the message itself freezes along with the browser
window; I can still open other programs, such as IE. I was also able
(for a brief time, see below) to open the main OE window. So there
appears to be sufficient RAM to do other things.

An additional problem just happened -- I went to OE Help (while the
message and browser windows were still frozen), and all of OE crashed.
I know that SP 2 fixed the other bugs with inserting signatures and other
things -- is this yet another bug to be fixed?

I really don't know where to turn, I'm not sure software support (external
to MS) could help me, I might be wasting my moneyl