We have 2 users who cannot open attachmnets from a specific user. When the
sender sends a mass e-mail, with an attachment, all but two users can open
the attachment with no problems. The two users that cannot open it, do not
even see the attachment in their mail.

The users are in a terminal services environment (Server 2003), connecting
to the TS through an RDP connection. All users settings in OE6 are
identical. The sender does not normally connect to the network through TS,
but when he does, all users will get the attachment.

We have tried configuring different things on the sender's local machine, to
no avail.

Any ideas, or suggestions, would be greatly appreciated.
--
Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what others
think you are......Dale Carnegie

Is the Sender using MS Outlook and RichText or HTML formatting?

Is the anti-virus application /installed on the recipients' machines/
scanning incoming mail?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Sean wrote:
We have 2 users who cannot open attachmnets from a specific user. When
the
sender sends a mass e-mail, with an attachment, all but two users can open
the attachment with no problems. The two users that cannot open it, do
not
even see the attachment in their mail.

The users are in a terminal services environment (Server 2003), connecting
to the TS through an RDP connection. All users settings in OE6 are
identical. The sender does not normally connect to the network through
TS,
but when he does, all users will get the attachment.

We have tried configuring different things on the sender's local machine,
to
no avail.

Any ideas, or suggestions, would be greatly appreciated.

"Sean" wrote in message
...
We have 2 users who cannot open attachmnets from a specific user. When
the
sender sends a mass e-mail, with an attachment, all but two users can open
the attachment with no problems. The two users that cannot open it, do
not
even see the attachment in their mail.

The users are in a terminal services environment (Server 2003), connecting
to the TS through an RDP connection. All users settings in OE6 are
identical. The sender does not normally connect to the network through
TS,
but when he does, all users will get the attachment.

We have tried configuring different things on the sender's local machine,
to
no avail.

Any ideas, or suggestions, would be greatly appreciated.
--
Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what
others
think you are......Dale Carnegie

If the mail was sent from Outlook using Outlook's RTF format then Outlook
Express will never find the attachment. Outlook Express does not understand
Outlook's RTF format. Ask the Outlook user to please use Plain Text,
especially when sending attachments.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

See the MS-TNEF WINMAIL.DAT Attachments section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Sean" wrote in message
...
We have 2 users who cannot open attachmnets from a specific user.
When the
sender sends a mass e-mail, with an attachment, all but two users can
open
the attachment with no problems. The two users that cannot open it,
do not
even see the attachment in their mail.

The users are in a terminal services environment (Server 2003),
connecting
to the TS through an RDP connection. All users settings in OE6 are
identical. The sender does not normally connect to the network
through TS,
but when he does, all users will get the attachment.

We have tried configuring different things on the sender's local
machine, to
no avail.

Any ideas, or suggestions, would be greatly appreciated.
--
Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what
others
think you are......Dale Carnegie

You can try to save the attachments to the words document folder then open
it with the Adobe Reader (if you do not have Adobe Reader, you can download
it from the internet.
"Sean" wrote in message
...
We have 2 users who cannot open attachmnets from a specific user. When
the
sender sends a mass e-mail, with an attachment, all but two users can open
the attachment with no problems. The two users that cannot open it, do
not
even see the attachment in their mail.

The users are in a terminal services environment (Server 2003), connecting
to the TS through an RDP connection. All users settings in OE6 are
identical. The sender does not normally connect to the network through
TS,
but when he does, all users will get the attachment.

We have tried configuring different things on the sender's local machine,
to
no avail.

Any ideas, or suggestions, would be greatly appreciated.
--
Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what
others
think you are......Dale Carnegie