A friend of mine is running XP Home on a Dell computer that is about 1
yr old, all she does is surf the web and send emails, no one else uses
this computer.

About 2 weeks ago all of her forwarded pictures were being received
with a blank box and the red X. (not attachments just pictures with
text below them)

I went to see what the problem was and somehow "send pictures with
messages" wasn't checked. (under toolsoptionssendHTML settings)

I checked the box and tested it, everything was fine. By the time I
got home (15 minutes) she had forwarded me a couple of emails and once
again, blank boxes with the red x.

I called her on the phone and had her look under
toolsoptionssendHTML settings to see if the box was still checked,
and it wasn't. I told her to check it and hit "OK" and close it out,
then had her forward me a couple of emails with pics and everything
was fine.

Now, a day later, blank boxes AGAIN! How is this box unchecking
itself?

BTW, I ran a virus and adware/spyware scan, no virus' a couple of
pieces of adware which I deleted.

Settings that become unchecked may be caused by one or more of the following
programs. There are probably others that will do it as well.

Ad-aware's Ad-Watch
IBM Access Connections
McAfee VirusScan and/or Antispyware
Norton AV
Spyware Blaster
Spybot Tools IE Tweaks
Spybot- Teatimer
Spysweeper
Spyware Doctor
Windows Defender
Zone Alarm (free) 6.5 Reported to be fixed in later versions.

In the case of Zone Alarm 6.5 or Norton 2007 it actually has to be
uninstalled. Make sure the Windows Firewall is turned on until you
reinstall Zone Alarm.

Boot into Safe Mode with Networking and try the change.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

wrote in message
ups.com...
A friend of mine is running XP Home on a Dell computer that is about 1
yr old, all she does is surf the web and send emails, no one else uses
this computer.

About 2 weeks ago all of her forwarded pictures were being received
with a blank box and the red X. (not attachments just pictures with
text below them)

I went to see what the problem was and somehow "send pictures with
messages" wasn't checked. (under toolsoptionssendHTML settings)

I checked the box and tested it, everything was fine. By the time I
got home (15 minutes) she had forwarded me a couple of emails and once
again, blank boxes with the red x.

I called her on the phone and had her look under
toolsoptionssendHTML settings to see if the box was still checked,
and it wasn't. I told her to check it and hit "OK" and close it out,
then had her forward me a couple of emails with pics and everything
was fine.

Now, a day later, blank boxes AGAIN! How is this box unchecking
itself?

BTW, I ran a virus and adware/spyware scan, no virus' a couple of
pieces of adware which I deleted.

On Aug 5, 4:10 pm, "Bruce Hagen" wrote:
Settings that become unchecked may be caused by one or more of the following
programs. There are probably others that will do it as well.

Ad-aware's Ad-Watch
IBM Access Connections
McAfee VirusScan and/or Antispyware
Norton AV
Spyware Blaster
Spybot Tools IE Tweaks
Spybot- Teatimer
Spysweeper
Spyware Doctor
Windows Defender
Zone Alarm (free) 6.5 Reported to be fixed in later versions.

In the case of Zone Alarm 6.5 or Norton 2007 it actually has to be
uninstalled. Make sure the Windows Firewall is turned on until you
reinstall Zone Alarm.

Boot into Safe Mode with Networking and try the change.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Out of everything you listed, the only thing she has, is a version of
Zone Alarm (CA - Computer Associates Firewall )

I'll try deleting that and see what happens. For what she does the XP
firewall is all she needs. Another friend of hers downloaded the CA
firewall and virus protection because it's free with Road Runner. (her
ISP)

BTW, the XP firewall can be turned on and off? If so, how?

wrote in message
ups.com...
On Aug 5, 4:10 pm, "Bruce Hagen" wrote:
Settings that become unchecked may be caused by one or more of the
following
programs. There are probably others that will do it as well.

Ad-aware's Ad-Watch
IBM Access Connections
McAfee VirusScan and/or Antispyware
Norton AV
Spyware Blaster
Spybot Tools IE Tweaks
Spybot- Teatimer
Spysweeper
Spyware Doctor
Windows Defender
Zone Alarm (free) 6.5 Reported to be fixed in later versions.

In the case of Zone Alarm 6.5 or Norton 2007 it actually has to be
uninstalled. Make sure the Windows Firewall is turned on until you
reinstall Zone Alarm.

Boot into Safe Mode with Networking and try the change.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Out of everything you listed, the only thing she has, is a version of
Zone Alarm (CA - Computer Associates Firewall )

I'll try deleting that and see what happens. For what she does the XP
firewall is all she needs. Another friend of hers downloaded the CA
firewall and virus protection because it's free with Road Runner. (her
ISP)

BTW, the XP firewall can be turned on and off? If so, how?



Turn the Windows Firewall on/off via Start | Control Panel | Windows
Firewall. Also, never run two firewalls at the same time. That can cause
problems, but not likely this one.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA