Cant send and receive
 

This AM we had a power outage of a second or two which shut down the
computer. At the time we were using Outlook Express and the main identity.
When we rebooted and went back to OE 6.0 we could not send or receive email
because OE presented a logon pop-up that asked for a password. There is no
password requirement for this user. I even added a password in Manage
Identities and that would not work either. BTW, switching to a second
identity in OE, everything works normally. This is a home stand alone
computer. I expect that I need to reinstall OE, but when I try through
updates, MS tells me that everything is up to date and I cannot go further.
Anyone have any ideas of what I need to do?
--
Bob J

Cant send and receive
 

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool to retrieve
your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass

And:

http://support.microsoft.com/?kbid=823301

If all else fails, judging what you posted, create a new identity. If it
works OK, import your messages , Address Book etc. , and when you're
convinced everything is working, delete the old identity.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Bob J" wrote in message
...
This AM we had a power outage of a second or two which shut down the
computer. At the time we were using Outlook Express and the main identity.
When we rebooted and went back to OE 6.0 we could not send or receive
email
because OE presented a logon pop-up that asked for a password. There is no
password requirement for this user. I even added a password in Manage
Identities and that would not work either. BTW, switching to a second
identity in OE, everything works normally. This is a home stand alone
computer. I expect that I need to reinstall OE, but when I try through
updates, MS tells me that everything is up to date and I cannot go
further.
Anyone have any ideas of what I need to do?
--
Bob J

Cant send and receive
 

Thanks for your ideas. Unfortunately... However, I noticed that the log-on
popup was pointing to a numeric address. Went in and changed it's SMTP
address back to pop.charter.net and everything downloaded. All seemed well.
But the adress of the mail server keeps going back to the numeric address if
I go into IE. This is just wierd.

Thanks for your help,
--
Bob J


"Bruce Hagen" wrote:

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool to retrieve
your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass

And:

http://support.microsoft.com/?kbid=823301

If all else fails, judging what you posted, create a new identity. If it
works OK, import your messages , Address Book etc. , and when you're
convinced everything is working, delete the old identity.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Bob J" wrote in message
...
This AM we had a power outage of a second or two which shut down the
computer. At the time we were using Outlook Express and the main identity.
When we rebooted and went back to OE 6.0 we could not send or receive
email
because OE presented a logon pop-up that asked for a password. There is no
password requirement for this user. I even added a password in Manage
Identities and that would not work either. BTW, switching to a second
identity in OE, everything works normally. This is a home stand alone
computer. I expect that I need to reinstall OE, but when I try through
updates, MS tells me that everything is up to date and I cannot go
further.
Anyone have any ideas of what I need to do?
--
Bob J

Cant send and receive
 

Those are your server settings, not a password. Are you seeing 127.0.0.1 per
chance?

This is usually caused by scanning e-mail, or an anti-spam program.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Bob J" wrote in message
...
Thanks for your ideas. Unfortunately... However, I noticed that the log-on
popup was pointing to a numeric address. Went in and changed it's SMTP
address back to pop.charter.net and everything downloaded. All seemed
well.
But the adress of the mail server keeps going back to the numeric address
if
I go into IE. This is just wierd.

Thanks for your help,
--
Bob J


"Bruce Hagen" wrote:

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool to
retrieve
your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass

And:

http://support.microsoft.com/?kbid=823301

If all else fails, judging what you posted, create a new identity. If it
works OK, import your messages , Address Book etc. , and when you're
convinced everything is working, delete the old identity.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Bob J" wrote in message
...
This AM we had a power outage of a second or two which shut down the
computer. At the time we were using Outlook Express and the main
identity.
When we rebooted and went back to OE 6.0 we could not send or receive
email
because OE presented a logon pop-up that asked for a password. There is
no
password requirement for this user. I even added a password in Manage
Identities and that would not work either. BTW, switching to a second
identity in OE, everything works normally. This is a home stand alone
computer. I expect that I need to reinstall OE, but when I try through
updates, MS tells me that everything is up to date and I cannot go
further.
Anyone have any ideas of what I need to do?
--
Bob J

Cant send and receive
 

Bob

That is caused by your Anti Virus set to scan incoming and outgoing emails. Disable that option in your AV. You will still be protected with your resident AV program.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Bob J" wrote in message ...
Thanks for your ideas. Unfortunately... However, I noticed that the log-on
popup was pointing to a numeric address. Went in and changed it's SMTP
address back to pop.charter.net and everything downloaded. All seemed well.
But the adress of the mail server keeps going back to the numeric address if
I go into IE. This is just wierd.

Thanks for your help,
--
Bob J


"Bruce Hagen" wrote:

For the OE logon password:

Your ISP should be able to tell you, or see this site for a tool to retrieve
your e-mail account password:
http://www.nirsoft.net/utils/mailpv.html

For an identity password:

http://insideoe.tomsterdam.com/faqs/how.htm#delnopass

And:

http://support.microsoft.com/?kbid=823301

If all else fails, judging what you posted, create a new identity. If it
works OK, import your messages , Address Book etc. , and when you're
convinced everything is working, delete the old identity.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Bob J" wrote in message
...
This AM we had a power outage of a second or two which shut down the
computer. At the time we were using Outlook Express and the main identity.
When we rebooted and went back to OE 6.0 we could not send or receive
email
because OE presented a logon pop-up that asked for a password. There is no
password requirement for this user. I even added a password in Manage
Identities and that would not work either. BTW, switching to a second
identity in OE, everything works normally. This is a home stand alone
computer. I expect that I need to reinstall OE, but when I try through
updates, MS tells me that everything is up to date and I cannot go
further.
Anyone have any ideas of what I need to do?
--
Bob J