I'm having trouble Receiving, Moving or Deleting Messages using
Outlook Express 6. I noticed the problem when trying to get my
messages one day. I thought the problem might be that my inbox was
too full, so I tried moving a bunch to another folder. The messages
copied to the new folde but did not leave my inbox. I next tried to
delet a message...same thing (went to deleted items but also remained
in my inbox). Next I clicked on a bold message and received an error
mssage saying "Outlook Express was unable to send the receipt". It
says this for all bold mesages. Anybody experience this? Any advice
on what I should do to get this resolved would be GREATLY
appreciated. Thanks!

Jason

Hopefully, you just need to do some cleanup. It sounds like your folders are
over the limit. I would advise you backup OE before proceeding, instructions
at the end of this canned reply. You may have corrupt folders, but try this
first.

Please also let us know your OE version in the future, and if you are
up-to-date with patches, as this can influence our recommendations.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

wrote in message
oups.com...
I'm having trouble Receiving, Moving or Deleting Messages using
Outlook Express 6. I noticed the problem when trying to get my
messages one day. I thought the problem might be that my inbox was
too full, so I tried moving a bunch to another folder. The messages
copied to the new folde but did not leave my inbox. I next tried to
delet a message...same thing (went to deleted items but also remained
in my inbox). Next I clicked on a bold message and received an error
mssage saying "Outlook Express was unable to send the receipt". It
says this for all bold mesages. Anybody experience this? Any advice
on what I should do to get this resolved would be GREATLY
appreciated. Thanks!

Jason