Ok, this is just plain weird. It is sort of the reverse of the problem of
downloading the same messages over and over again.

Under certain circumstances, if there is a protocol error when checking the
POP inbox, the "Leave a copy of messages on server" setting is reverting to
the default, i.e., unchecked!

It is definitely not user error since it has happened about three times
already. Has anyone ever heard of such a thing? The client machine is
Windows XP Pro and Outlook Express 6.00, both with all the latest patches.

One thing is that we recently switched to a Windows 2003 based ISP from a
Unix based ISP.

Thanks for any guidance.

A number of people have reported the problem, but as far as I can
recall, your are the first to mention that it seems tied to having an
error during download. Others have just said that it seems random.

You mention a "protocol error". What exact error message are you
getting?

The suspicion has been registry corruption, and the suggested fix to
create a new identity.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

If you happen to be using client based anti-virus set to scan e-mail as
it downloads, or client based anti-spam, either of those can cause all
sorts of problems with OE.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Neil W." wrote in message
...
Ok, this is just plain weird. It is sort of the reverse of the
problem of downloading the same messages over and over again.

Under certain circumstances, if there is a protocol error when
checking the POP inbox, the "Leave a copy of messages on server"
setting is reverting to the default, i.e., unchecked!

It is definitely not user error since it has happened about three
times already. Has anyone ever heard of such a thing? The client
machine is Windows XP Pro and Outlook Express 6.00, both with all the
latest patches.

One thing is that we recently switched to a Windows 2003 based ISP
from a Unix based ISP.

Thanks for any guidance.

Thanks. I think it is unlikely it is a problem with the registry as it works
fine when communicating with a Unix server.
__________________________

"Michael Santovec" wrote in message
A number of people have reported the problem, but as far as I can recall,
your are the first to mention that it seems tied to having an error during
download. Others have just said that it seems random.

You mention a "protocol error". What exact error message are you getting?

The suspicion has been registry corruption, and the suggested fix to
create a new identity.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

If you happen to be using client based anti-virus set to scan e-mail as it
downloads, or client based anti-spam, either of those can cause all sorts
of problems with OE.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Neil W." wrote in message
...
Ok, this is just plain weird. It is sort of the reverse of the problem
of downloading the same messages over and over again.

Under certain circumstances, if there is a protocol error when checking
the POP inbox, the "Leave a copy of messages on server" setting is
reverting to the default, i.e., unchecked!

It is definitely not user error since it has happened about three times
already. Has anyone ever heard of such a thing? The client machine is
Windows XP Pro and Outlook Express 6.00, both with all the latest
patches.

One thing is that we recently switched to a Windows 2003 based ISP from a
Unix based ISP.

Thanks for any guidance.

The mail server has no way to change the setting in OE. Something on
the PC has to be changing the setting in the registry.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Neil W." wrote in message
...
Thanks. I think it is unlikely it is a problem with the registry as it
works fine when communicating with a Unix server.
__________________________

"Michael Santovec" wrote in message
A number of people have reported the problem, but as far as I can
recall, your are the first to mention that it seems tied to having an
error during download. Others have just said that it seems random.

You mention a "protocol error". What exact error message are you
getting?

The suspicion has been registry corruption, and the suggested fix to
create a new identity.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

If you happen to be using client based anti-virus set to scan e-mail
as it downloads, or client based anti-spam, either of those can cause
all sorts of problems with OE.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Neil W." wrote in message
...
Ok, this is just plain weird. It is sort of the reverse of the
problem of downloading the same messages over and over again.

Under certain circumstances, if there is a protocol error when
checking the POP inbox, the "Leave a copy of messages on server"
setting is reverting to the default, i.e., unchecked!

It is definitely not user error since it has happened about three
times already. Has anyone ever heard of such a thing? The client
machine is Windows XP Pro and Outlook Express 6.00, both with all
the latest patches.

One thing is that we recently switched to a Windows 2003 based ISP
from a Unix based ISP.

Thanks for any guidance.

"Michael Santovec" ...
The mail server has no way to change the setting in OE. Something on the
PC has to be changing the setting in the registry.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Neil W." wrote in message
...
Thanks. I think it is unlikely it is a problem with the registry as it
works fine when communicating with a Unix server.
__________________________

"Michael Santovec" wrote in message
A number of people have reported the problem, but as far as I can recall,
your are the first to mention that it seems tied to having an error
during download. Others have just said that it seems random.

You mention a "protocol error". What exact error message are you
getting?

The suspicion has been registry corruption, and the suggested fix to
create a new identity.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

If you happen to be using client based anti-virus set to scan e-mail as
it downloads, or client based anti-spam, either of those can cause all
sorts of problems with OE.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Neil W." wrote in message
...
Ok, this is just plain weird. It is sort of the reverse of the problem
of downloading the same messages over and over again.

Under certain circumstances, if there is a protocol error when checking
the POP inbox, the "Leave a copy of messages on server" setting is
reverting to the default, i.e., unchecked!

It is definitely not user error since it has happened about three times
already. Has anyone ever heard of such a thing? The client machine is
Windows XP Pro and Outlook Express 6.00, both with all the latest
patches.

One thing is that we recently switched to a Windows 2003 based ISP from
a Unix based ISP.

Thanks for any guidance.

One or more options/settings in an ever-growing number of third-party
applications may be disallowing the change(s) from "sticking". These include
but are not limited to Ad-aware's Ad-Watch, Spybot Tea Timer,
SpywareBlaster, SpySweeper, Spyware Doctor, Norton AntiVirus, McAfee
VirusScan and/or Antispyware, and Zone Alarm (Free and Pro).

Here's something else about NAV that you may not be aware of:
http://bertk.mvps.org/html/symantecdoc1.html

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Neil W. wrote:
Ok, this is just plain weird. It is sort of the reverse of the problem of
downloading the same messages over and over again.

Under certain circumstances, if there is a protocol error when checking
the
POP inbox, the "Leave a copy of messages on server" setting is reverting
to
the default, i.e., unchecked!

It is definitely not user error since it has happened about three times
already. Has anyone ever heard of such a thing? The client machine is
Windows XP Pro and Outlook Express 6.00, both with all the latest patches.

One thing is that we recently switched to a Windows 2003 based ISP from a
Unix based ISP.

Thanks for any guidance.