Microsoft Outlook email - Problem Deleting Email Messages

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Problem Deleting Email Messages

OE 6.0, Windows XP, multiple users setup. When logged in as one particular
user, a new problem has arisen. New emails do not show as having been read
after opening. Deleting the message results in it actually being deleted,
but still showing as present in the Inbox. Change to a different folder and
then return to the Inbox and the message is gone.

Deleting the deleted items.dbx does not resolve this problem. Problem does
not occur when logged in as a different user.

I may not have explained this too well, but would apprecitae suggestions for
resolving.

Problem Deleting Email Messages

While in the Inbox: View | Current View. Make sure Group Messages By
Conversation is not checked and Show all messages is.

Compact your folders.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Close and reopen OE.

If still no joy:

Move all the messages you wish to save out of the Inbox to local folders you
create. Then:

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Inbox.dbx} and
delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

If all that fails:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Dennis B" Dennis wrote in message
...
OE 6.0, Windows XP, multiple users setup. When logged in as one
particular
user, a new problem has arisen. New emails do not show as having been
read
after opening. Deleting the message results in it actually being deleted,
but still showing as present in the Inbox. Change to a different folder
and
then return to the Inbox and the message is gone.

Deleting the deleted items.dbx does not resolve this problem. Problem
does
not occur when logged in as a different user.

I may not have explained this too well, but would apprecitae suggestions
for
resolving.

Problem Deleting Email Messages

Bruce,

Thanks for the help. Compacting the folders took care of the problem. I'll
followup on your other suggestions also for storing messages.

Dennis B

"Bruce Hagen" wrote:

While in the Inbox: View | Current View. Make sure Group Messages By
Conversation is not checked and Show all messages is.

Compact your folders.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Close and reopen OE.

If still no joy:

Move all the messages you wish to save out of the Inbox to local folders you
create. Then:

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Inbox.dbx} and
delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

If all that fails:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Dennis B" Dennis wrote in message
...
OE 6.0, Windows XP, multiple users setup. When logged in as one
particular
user, a new problem has arisen. New emails do not show as having been
read
after opening. Deleting the message results in it actually being deleted,
but still showing as present in the Inbox. Change to a different folder
and
then return to the Inbox and the message is gone.

Deleting the deleted items.dbx does not resolve this problem. Problem
does
not occur when logged in as a different user.

I may not have explained this too well, but would apprecitae suggestions
for
resolving.

Problem Deleting Email Messages

You're welcome.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Dennis B" wrote in message
...
Bruce,

Thanks for the help. Compacting the folders took care of the problem.
I'll
followup on your other suggestions also for storing messages.

Dennis B

"Bruce Hagen" wrote:

While in the Inbox: View | Current View. Make sure Group Messages By
Conversation is not checked and Show all messages is.

Compact your folders.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Close and reopen OE.

If still no joy:

Move all the messages you wish to save out of the Inbox to local folders
you
create. Then:

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable
Show Hidden Files and Folders under Start | Control Panel | Folder
Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Inbox.dbx}
and
delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.

If all that fails:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it.
If all is well, you can import your messages and Address Book from the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Dennis B" Dennis wrote in message
...
OE 6.0, Windows XP, multiple users setup. When logged in as one
particular
user, a new problem has arisen. New emails do not show as having been
read
after opening. Deleting the message results in it actually being
deleted,
but still showing as present in the Inbox. Change to a different
folder
and
then return to the Inbox and the message is gone.

Deleting the deleted items.dbx does not resolve this problem. Problem
does
not occur when logged in as a different user.

I may not have explained this too well, but would apprecitae
suggestions
for
resolving.