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#21
January 17th 07, 03:13 AM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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Lost All Newsgroups/Error Message
Here is an update on what I have done... I turned off all the McAfee
Viruscan, created a new identity using new data. My attempt to set up newsgroups -the email seemed to be fine - timed out 3 times and then got this message," The TCP/IP connection was unexpectedly terminated by the server." The only thing that may be helpful from the details was the Code: 800ccc0f Hopefully attached below is the log of the attempt to connect: Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/13/2007 17:42:35 NNTP: 17:42:35 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 17:42:35 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 17:42:35 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 17:42:35 [tx] MODE READER NNTP: 17:44:44 [db] Connection to 'msnews.microsoft.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/16/2007 20:56:22 NNTP: 20:56:22 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 20:56:22 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 20:56:22 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 20:56:22 [tx] MODE READER NNTP: 20:59:31 [db] err: WSAGETSELECTEVENT = 0x20, WSAGETSELECTERROR = 10053 NNTP: 20:59:31 [db] Connection to 'msnews.microsoft.com' closed. I know we are running out of options, but I appreciate your help and any additional thoughts or advice..... Alex Allen "Michael Santovec" wrote: I'm running out of ideas. You are getting the same problem with the Microsoft news server. So it's not a issue with your ISP news servers. And the type of error doesn't look like a firewall issue You are connecting successfully and getting some communications before things hang. You said that you tried creating a new identity and that didn't work. Did you try setting up and using the news account before (or without) importing the data from the old identity. As long as you didn't do the import, if the problem were any data corruption in the old identity, that wouldn't occur in the new identity. If you did import from the old identity before trying the news account, that could have transferred corrupted data. In that case, create another new identity, then try the news server before doing any import. Beyond that, there is the possibility of some corruption in the OE program files. But that's rare. To eliminate that as a possibility, see: How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP http://support.microsoft.com/?kbid=318378 The only other thing I can think of is that some other program is messing with the communications between OE and the news servers. Are you running any Internet privacy software? Norton has a product, and there are others on the market that scan the communication and mask selective data. Or if you have an anti-virus program set to scan newsgroups, that could potentially cause a problem. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Mike: I let it time out twice: Below is the log..... Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/13/2007 17:42:35 NNTP: 17:42:35 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 17:42:35 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 17:42:35 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 17:42:35 [tx] MODE READER NNTP: 17:44:44 [db] Connection to 'msnews.microsoft.com' closed. Thanks again, Alex Allen "Michael Santovec" wrote: The first error is from Dec. 18th were it said that you had too many connections to the news server. We won't worry about that since it was a while ago. In the other log entries of the past few days, OE is making a connection to the 'news-server.nc.rr.com' and sending the "MODE READER" command. At this point, OE is expecting some response from the news server and not getting it. So the problem doesn't seem to be a firewall. You are making a connection. It's as if the MODE command is getting lost or ignored by the news server or the response is getting lost. Even if the news server doesn't support the MODE command, it should give an error response. A while back I asked you to try setting up a news account for Microsoft news server. You said that you tried, but that it didn't work. But you didn't say what the problem was. Try that again, and run the NNTP log for that. To set up an account for MSnews in OE http://www.insideoe.com/resources/co...tm#setupmsnews -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Sorry about that - I'm not totally with it as far as computer savvy goes.... let's try this: Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 12/18/2006 20:34:48 NNTP: 20:34:48 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:34:48 [rx] 400 roadrunner.com: Your host connection limit reached - NNTP: 20:34:48 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/09/2007 22:05:19 NNTP: 22:05:19 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 22:05:19 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 22:05:19 [rx] 200 (tw07-r104-g01) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 22:05:19 [tx] MODE READER NNTP: 22:07:30 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/12/2007 20:31:51 NNTP: 20:31:51 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:31:51 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 20:31:51 [rx] 200 (tw08-r106-g01) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 20:31:51 [tx] MODE READER NNTP: 20:31:52 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/12/2007 20:39:30 NNTP: 20:39:30 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:39:30 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 20:39:30 [rx] 200 (fe16-iad02) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 20:39:30 [tx] MODE READER NNTP: 20:39:35 [db] Connection to 'news-server.nc.rr.com' closed. Hope this can help you figure out my problem!!! Alex Allen "Michael Santovec" wrote: Since the Telnet command worked, that means it's not an issue of port 119 being blocked entirely. Although firewalls can generally be setup to allow traffic on a port for some programs while blocking others. And if it were some corruption in OE data files or registry, the new identity should not have had that problem. You may want to create an NNTP log with will show more details about the communications between Outlook Express and your news server. Select Tools, Options, Maintenance, Troubleshooting, News. Then access the news server. The log will be created in the same folder with your DBX files (see Tools, Options, Maintenance, Store Folder). You may need to close OE after accessing the news server for the log to get written to disk. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Thanks for getting back, Mike. I tried your suggestion with the command and it responded correctly. I am not using a router & use 2003 Office Pro if that helps.... AH Allen "Michael Santovec" wrote: Try a Start, Run and enter the following command telnet xxxx 119 where xxxx is the news server name. You can try your ISP's news server and Microsoft's. If you can connect, it should respond with a command window and an identifying message from the news server starting with "200". If it does, type QUIT then press Enter to exit. If you cannot connect, then you know that the problem is outside of OE. Are you going though any sort of Router? -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Ooops! I have been unable to set up MS news successfully. I also created a new identity and tried that with no success. I made sure all firewalls were off before I did this. If it is a firewall issue, are there any "simple" remedies. Thanks again for your input! "Michael Santovec" wrote: Installing or uninstalling IE7 should not have affected your newsgroups. IE has nothing to do with newsgroups. Try setting up the Microsoft news server and see if that works OK. To set up an account for MSnews in OE http://www.insideoe.com/resources/co...tm#setupmsnews If that works, then it points to a problem with your ISP's news server or settings for it. In that case, try removing the news account, restart OE and set it up again. If you still have problems, try setting it up in a new identity. How to Create and Use Identities in Outlook Express http://support.microsoft.com/?kbid=209169 If the Microsoft news server also fails, that could point to a firewall issue. -- 
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#22
January 17th 07, 07:23 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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Lost All Newsgroups/Error Message
Have you installed any sort of newsgroup proxy, such as for decoding
yEnc attachments? Besides that, perhaps you some sort of malware affecting the Winsock. Repair/Reset Winsock settings http://windowsxp.mvps.org/winsock.htm Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines http://www.mvps.org/winhelp2002/unwanted.htm Spyware, Browser Hijackings and other Antisocial Tricks http://inetexplorer.mvps.org/darnit.html Removing Malware http://www.elephantboycomputers.com/...moving_Malware -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Here is an update on what I have done... I turned off all the McAfee Viruscan, created a new identity using new data. My attempt to set up newsgroups -the email seemed to be fine - timed out 3 times and then got this message," The TCP/IP connection was unexpectedly terminated by the server." The only thing that may be helpful from the details was the Code: 800ccc0f Hopefully attached below is the log of the attempt to connect: Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/13/2007 17:42:35 NNTP: 17:42:35 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 17:42:35 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 17:42:35 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 17:42:35 [tx] MODE READER NNTP: 17:44:44 [db] Connection to 'msnews.microsoft.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/16/2007 20:56:22 NNTP: 20:56:22 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 20:56:22 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 20:56:22 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 20:56:22 [tx] MODE READER NNTP: 20:59:31 [db] err: WSAGETSELECTEVENT = 0x20, WSAGETSELECTERROR = 10053 NNTP: 20:59:31 [db] Connection to 'msnews.microsoft.com' closed. I know we are running out of options, but I appreciate your help and any additional thoughts or advice..... Alex Allen "Michael Santovec" wrote: I'm running out of ideas. You are getting the same problem with the Microsoft news server. So it's not a issue with your ISP news servers. And the type of error doesn't look like a firewall issue You are connecting successfully and getting some communications before things hang. You said that you tried creating a new identity and that didn't work. Did you try setting up and using the news account before (or without) importing the data from the old identity. As long as you didn't do the import, if the problem were any data corruption in the old identity, that wouldn't occur in the new identity. If you did import from the old identity before trying the news account, that could have transferred corrupted data. In that case, create another new identity, then try the news server before doing any import. Beyond that, there is the possibility of some corruption in the OE program files. But that's rare. To eliminate that as a possibility, see: How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP http://support.microsoft.com/?kbid=318378 The only other thing I can think of is that some other program is messing with the communications between OE and the news servers. Are you running any Internet privacy software? Norton has a product, and there are others on the market that scan the communication and mask selective data. Or if you have an anti-virus program set to scan newsgroups, that could potentially cause a problem. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Mike: I let it time out twice: Below is the log..... Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/13/2007 17:42:35 NNTP: 17:42:35 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 17:42:35 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 17:42:35 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 17:42:35 [tx] MODE READER NNTP: 17:44:44 [db] Connection to 'msnews.microsoft.com' closed. Thanks again, Alex Allen "Michael Santovec" wrote: The first error is from Dec. 18th were it said that you had too many connections to the news server. We won't worry about that since it was a while ago. In the other log entries of the past few days, OE is making a connection to the 'news-server.nc.rr.com' and sending the "MODE READER" command. At this point, OE is expecting some response from the news server and not getting it. So the problem doesn't seem to be a firewall. You are making a connection. It's as if the MODE command is getting lost or ignored by the news server or the response is getting lost. Even if the news server doesn't support the MODE command, it should give an error response. A while back I asked you to try setting up a news account for Microsoft news server. You said that you tried, but that it didn't work. But you didn't say what the problem was. Try that again, and run the NNTP log for that. To set up an account for MSnews in OE http://www.insideoe.com/resources/co...tm#setupmsnews -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Sorry about that - I'm not totally with it as far as computer savvy goes.... let's try this: Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 12/18/2006 20:34:48 NNTP: 20:34:48 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:34:48 [rx] 400 roadrunner.com: Your host connection limit reached - NNTP: 20:34:48 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/09/2007 22:05:19 NNTP: 22:05:19 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 22:05:19 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 22:05:19 [rx] 200 (tw07-r104-g01) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 22:05:19 [tx] MODE READER NNTP: 22:07:30 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/12/2007 20:31:51 NNTP: 20:31:51 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:31:51 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 20:31:51 [rx] 200 (tw08-r106-g01) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 20:31:51 [tx] MODE READER NNTP: 20:31:52 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/12/2007 20:39:30 NNTP: 20:39:30 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:39:30 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 20:39:30 [rx] 200 (fe16-iad02) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 20:39:30 [tx] MODE READER NNTP: 20:39:35 [db] Connection to 'news-server.nc.rr.com' closed. Hope this can help you figure out my problem!!! Alex Allen "Michael Santovec" wrote: Since the Telnet command worked, that means it's not an issue of port 119 being blocked entirely. Although firewalls can generally be setup to allow traffic on a port for some programs while blocking others. And if it were some corruption in OE data files or registry, the new identity should not have had that problem. You may want to create an NNTP log with will show more details about the communications between Outlook Express and your news server. Select Tools, Options, Maintenance, Troubleshooting, News. Then access the news server. The log will be created in the same folder with your DBX files (see Tools, Options, Maintenance, Store Folder). You may need to close OE after accessing the news server for the log to get written to disk. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Thanks for getting back, Mike. I tried your suggestion with the command and it responded correctly. I am not using a router & use 2003 Office Pro if that helps.... AH Allen "Michael Santovec" wrote: Try a Start, Run and enter the following command telnet xxxx 119 where xxxx is the news server name. You can try your ISP's news server and Microsoft's. If you can connect, it should respond with a command window and an identifying message from the news server starting with "200". If it does, type QUIT then press Enter to exit. If you cannot connect, then you know that the problem is outside of OE. Are you going though any sort of Router? -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Ooops! I have been unable to set up MS news successfully. I also created a new identity and tried that with no success. I made sure all firewalls were off before I did this. If it is a firewall issue, are there any "simple" remedies. Thanks again for your input! "Michael Santovec" wrote: Installing or uninstalling IE7 should not have affected your newsgroups. IE has nothing to do with newsgroups. Try setting up the Microsoft news server and see if that works OK. To set up an account for MSnews in OE http://www.insideoe.com/resources/co...tm#setupmsnews If that works, then it points to a problem with your ISP's news server or settings for it. In that case, try removing the news account, restart OE and set it up again. If you still have problems, try setting it up in a new identity. How to Create and Use Identities in Outlook Express http://support.microsoft.com/?kbid=209169 If the Microsoft news server also fails, that could point to a firewall issue. --
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#23
January 17th 07, 10:30 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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Lost All Newsgroups/Error Message
"AHAllen" wrote in message
.... Here is an update on what I have done... NNTP: 17:42:35 [tx] MODE READER NNTP: 17:44:44 [db] Connection to 'msnews.microsoft.com' closed. Apparently you increased the timeout? Now 2 minutes instead of 1? ; ) Have you tried simulating this with telnet yet and waiting even longer than this? What happens if you try entering other NNTP commands via telnet anyway? E.g. enter HELP (or QUIT) Earlier Michael suggested you check your firewall settings and I agree the symptoms could be due to a firewall configuration error. E.g. notice that all we know is that you can't *send* commands but the server's messages can be *received*. So check for an outbound block on port 119. Alternatively, temporarily get rid of your software firewall and use the Windows firewall instead. Otherwise I still think you should escalate this to your ISP. It's obviously not an out and out block of port 119 because you get the prompt from the server but something is clearly preventing outbound traffic and they should be able to help you given such symptoms. Good luck Robert ---
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#24
January 18th 07, 12:47 AM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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Lost All Newsgroups/Error Message
Thank you for your input, Robert. One thing I need to admit (if you haven't
already realized) is that I know enough to follow instructions and that's about it... so I really need instructions in order to be able to check the telnet as you suggest. I have never used my McAfee firewall and I turned off the Windows one when I started having this problem. Also, in answer to Michael, I have not installed any type of newsgroup proxy.The most aggravating thing to me is that I have been using the newsgroups on this computer for the last 2 years (Dell Dimension 4600) with no problem and then I suddenly got the timeout signals. Tonight I will try some of Michael's suggestions regarding resetting Winsock settings and looking for spyware, etc. Thanks so much to you both ! Alex Allen "Robert Aldwinckle" wrote: "AHAllen" wrote in message .... Here is an update on what I have done... NNTP: 17:42:35 [tx] MODE READER NNTP: 17:44:44 [db] Connection to 'msnews.microsoft.com' closed. Apparently you increased the timeout? Now 2 minutes instead of 1? ; ) Have you tried simulating this with telnet yet and waiting even longer than this? What happens if you try entering other NNTP commands via telnet anyway? E.g. enter HELP (or QUIT) Earlier Michael suggested you check your firewall settings and I agree the symptoms could be due to a firewall configuration error. E.g. notice that all we know is that you can't *send* commands but the server's messages can be *received*. So check for an outbound block on port 119. Alternatively, temporarily get rid of your software firewall and use the Windows firewall instead. Otherwise I still think you should escalate this to your ISP. It's obviously not an out and out block of port 119 because you get the prompt from the server but something is clearly preventing outbound traffic and they should be able to help you given such symptoms. Good luck Robert ---
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#26
January 18th 07, 12:10 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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Lost All Newsgroups/Error Message
"Robert Aldwinckle" schrieb im Newsbeitrag ... "AHAllen" wrote in message ... Mike: I let it time out twice: Below is the log..... Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/13/2007 17:42:35 NNTP: 17:42:35 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 17:42:35 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 17:42:35 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 17:42:35 [tx] MODE READER You should try simulating this command through telnet too. Then WAIT. It's possible that the 1 minute timeout you have is not enough for some reason. Is there a proxy server involved? Even though you are going to msnews if a proxy server was involved it would be doing the same thing in each case regardless of the final destination server. Pass these additional symptoms on to your ISP. Escalate if necessary. I think you have proven that OE is not a factor in your primary symptom, which you have now refined to be: "no response (or perhaps extremely delayed response) to NNTP MODE command". Good luck Robert Aldwinckle ---
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#27
January 18th 07, 06:09 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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Lost All Newsgroups/Error Message
That it worked for a while after the Winsock fix, then got hung up again
would suggest that you have some sort malware that hosed the Winsock connection, and the program is still on your PC and hosed things up again. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Alright, gentlemen, here is the good news, bad news. Tonight I have run the Winsock XP Fix Tool. I was excited as I got communication when I asked for the list of newgroups to be downloaded from my Time Warner (Roadrunner) newsreader and the huge list downloaded and I subscribed to 2 of my former groups (Rec.scuba & rec.scuba.locations). Then it would not download messages and did the time-out thing. So it's like I'm half-way there... Afterwards I used the guided help to reset the TCP/IP and also installed and ran Windows Defender (no problems detected). Below I will attach the notes from my communication with Roadrunner - I'm sure you would prefer the Microsoft newsreader, but it timed out as before when I tried it later.... Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/17/2007 19:51:19 NNTP: 19:51:19 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 19:51:19 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 19:51:19 [rx] 200 (fe16-iad02) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 19:51:19 [tx] MODE READER NNTP: 19:51:22 [rx] 200 (fe16-iad02) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 19:51:22 [tx] LIST NNTP: 19:51:22 [rx] 215 Newsgroups in form "group high low flags". Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/17/2007 19:52:54 NNTP: 19:52:54 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 19:52:54 [rx] 200 (tw15-r104-g01) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 19:52:54 [tx] MODE READER NNTP: 19:54:05 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/17/2007 19:54:20 NNTP: 19:54:20 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 19:54:20 [rx] 200 (tw04-r104-g01) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 19:54:20 [tx] MODE READER NNTP: 19:55:27 [db] Connection to 'news-server.nc.rr.com' closed. NNTP: 19:56:38 [db] err: WSAGETSELECTEVENT = 0x20, WSAGETSELECTERROR = 10053 NNTP: 19:56:38 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/17/2007 20:31:33 NNTP: 20:31:33 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:31:33 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 20:31:34 [rx] 200 (fe17-iad02) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 20:31:34 [tx] MODE READER NNTP: 20:32:41 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/17/2007 20:42:31 NNTP: 20:42:31 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:42:31 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 20:42:31 [rx] 200 (tw08-r106-g01) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 20:42:31 [tx] MODE READER NNTP: 20:43:42 [db] Connection to 'news-server.nc.rr.com' closed. Thanks again for your input! Alex Allen "Michael Santovec" wrote: Have you installed any sort of newsgroup proxy, such as for decoding yEnc attachments? Besides that, perhaps you some sort of malware affecting the Winsock. Repair/Reset Winsock settings http://windowsxp.mvps.org/winsock.htm Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines http://www.mvps.org/winhelp2002/unwanted.htm Spyware, Browser Hijackings and other Antisocial Tricks http://inetexplorer.mvps.org/darnit.html Removing Malware http://www.elephantboycomputers.com/...moving_Malware -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Here is an update on what I have done... I turned off all the McAfee Viruscan, created a new identity using new data. My attempt to set up newsgroups -the email seemed to be fine - timed out 3 times and then got this message," The TCP/IP connection was unexpectedly terminated by the server." The only thing that may be helpful from the details was the Code: 800ccc0f Hopefully attached below is the log of the attempt to connect: Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/13/2007 17:42:35 NNTP: 17:42:35 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 17:42:35 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 17:42:35 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 17:42:35 [tx] MODE READER NNTP: 17:44:44 [db] Connection to 'msnews.microsoft.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/16/2007 20:56:22 NNTP: 20:56:22 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 20:56:22 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 20:56:22 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 20:56:22 [tx] MODE READER NNTP: 20:59:31 [db] err: WSAGETSELECTEVENT = 0x20, WSAGETSELECTERROR = 10053 NNTP: 20:59:31 [db] Connection to 'msnews.microsoft.com' closed. I know we are running out of options, but I appreciate your help and any additional thoughts or advice..... Alex Allen "Michael Santovec" wrote: I'm running out of ideas. You are getting the same problem with the Microsoft news server. So it's not a issue with your ISP news servers. And the type of error doesn't look like a firewall issue You are connecting successfully and getting some communications before things hang. You said that you tried creating a new identity and that didn't work. Did you try setting up and using the news account before (or without) importing the data from the old identity. As long as you didn't do the import, if the problem were any data corruption in the old identity, that wouldn't occur in the new identity. If you did import from the old identity before trying the news account, that could have transferred corrupted data. In that case, create another new identity, then try the news server before doing any import. Beyond that, there is the possibility of some corruption in the OE program files. But that's rare. To eliminate that as a possibility, see: How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP http://support.microsoft.com/?kbid=318378 The only other thing I can think of is that some other program is messing with the communications between OE and the news servers. Are you running any Internet privacy software? Norton has a product, and there are others on the market that scan the communication and mask selective data. Or if you have an anti-virus program set to scan newsgroups, that could potentially cause a problem. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Mike: I let it time out twice: Below is the log..... Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/13/2007 17:42:35 NNTP: 17:42:35 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 17:42:35 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 17:42:35 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 17:42:35 [tx] MODE READER NNTP: 17:44:44 [db] Connection to 'msnews.microsoft.com' closed. Thanks again, Alex Allen "Michael Santovec" wrote: The first error is from Dec. 18th were it said that you had too many connections to the news server. We won't worry about that since it was a while ago. In the other log entries of the past few days, OE is making a connection to the 'news-server.nc.rr.com' and sending the "MODE READER" command. At this point, OE is expecting some response from the news server and not getting it. So the problem doesn't seem to be a firewall. You are making a connection. It's as if the MODE command is getting lost or ignored by the news server or the response is getting lost. Even if the news server doesn't support the MODE command, it should give an error response. A while back I asked you to try setting up a news account for Microsoft news server. You said that you tried, but that it didn't work. But you didn't say what the problem was. Try that again, and run the NNTP log for that. To set up an account for MSnews in OE http://www.insideoe.com/resources/co...tm#setupmsnews -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Sorry about that - I'm not totally with it as far as computer savvy goes.... let's try this: Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 12/18/2006 20:34:48 NNTP: 20:34:48 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:34:48 [rx] 400 roadrunner.com: Your host connection limit reached - NNTP: 20:34:48 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/09/2007 22:05:19 NNTP: 22:05:19 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 22:05:19 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 22:05:19 [rx] 200 (tw07-r104-g01) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 22:05:19 [tx] MODE READER NNTP: 22:07:30 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/12/2007 20:31:51 NNTP: 20:31:51 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:31:51 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 20:31:51 [rx] 200 (tw08-r106-g01) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 20:31:51 [tx] MODE READER NNTP: 20:31:52 [db] Connection to 'news-server.nc.rr.com' closed. Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/12/2007 20:39:30 NNTP: 20:39:30 [db] Connecting to 'news-server.nc.rr.com' on port 119. NNTP: 20:39:30 [db] srv_name = "news-server.nc.rr.com" srv_addr = 66.250.146.128 NNTP: 20:39:30 [rx] 200 (fe16-iad02) Welcome to the Road Runner news server. Contact for support (posting ok) NNTP: 20:39:30 [tx] MODE READER NNTP: 20:39:35 [db] Connection to 'news-server.nc.rr.com' closed. Hope this can help you figure out my problem!!! Alex Allen "Michael Santovec" wrote: Since the Telnet command worked, that means it's not an issue of port 119 being blocked entirely. Although firewalls can generally be setup to allow traffic on a port for some programs while blocking others. And if it were some corruption in OE data files or registry, the new identity should not have had that problem. You may want to create an NNTP log with will show more details about the communications between Outlook Express and your news server. Select Tools, Options, Maintenance, Troubleshooting, News. Then access the news server. The log will be created in the same folder with your DBX files (see Tools, Options, Maintenance, Store Folder). You may need to close OE after accessing the news server for the log to get written to disk. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "AHAllen" wrote in message ... Thanks for getting back, Mike. I tried your suggestion with the command and it responded correctly. I am not using a router & use
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#28
January 19th 07, 03:45 AM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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Lost All Newsgroups/Error Message
"AHAllen" wrote in message
... Thank you for your input, Robert. One thing I need to admit (if you haven't already realized) is that I know enough to follow instructions and that's about it... so I really need instructions in order to be able to check the telnet as you suggest. I have never used my McAfee firewall and I turned off the Windows one when I started having this problem. Also, in answer to Michael, I have not installed any type of newsgroup proxy.The most aggravating thing to me is that I have been using the newsgroups on this computer for the last 2 years (Dell Dimension 4600) with no problem and then I suddenly got the timeout signals. Tonight I will try some of Michael's suggestions regarding resetting Winsock settings and looking for spyware, etc. Thanks so much to you both ! Alex Allen As Michael indicated, I would be relatively certain that you have malware on your computer. Help with malwa All MS-MVP Sites. http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://www.elephantboycomputers.com/...moving_Malware http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/darnit.html http://www.mvps.org/sramesh2k/Malware_Defence.htm Unexplained computer behavior may be caused by deceptive software. http://support.microsoft.com/kb/827315 So How Did I Get Infected Anyway? For quite a few people it's by installing Messenger Plus, whose ads for malware don't identify the malware as such and try to convince you that you owe it to the author. See also: http://www.wilderssecurity.com/showthread.php?t=27971 Don't ever do a "default" install of anything. Always choose Custom and see what else is being carried along. Don't install any extras you're not sure of. -- Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't send mail.
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#29
January 19th 07, 05:57 AM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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Lost All Newsgroups/Error Message
"AHAllen" wrote in message
... Thank you for your input, Robert. One thing I need to admit (if you haven't already realized) is that I know enough to follow instructions and that's about it... so I really need instructions in order to be able to check the telnet as you suggest. I thought you had already done this? Open a cmd window and enter: telnet msnews.microsoft.com 119 That will clear the screen. Wait for a prompt ...Posting Allowed Then enter one of the commands I suggested. E.g. QUIT to terminate HELP to see a list of other commands. If you do the HELP and get something back you would notice the mode reader as being one of the commands which the msnews server allows. However, my guess is that something is blocking outbound transmission to that port and that explains your symptom. Whether it is caused by a misconfigured firewall or malware is immaterial. The effect would be the same. Notice that the first prompt occurs without any command being transmitted. Oops/ Unfortunately, this hypothesis can not account for the LIST command one of your traces showed working. Do we know how often that command is issued and whether it completes? In case that has something to do with the symptom another thing you should try is _unchecking_ Notify me if there are any new newsgroups (in Options, General tab; keystrokes: Alt-T,O,N) and restart OE. BTW I have never noticed the LIST command showing in the troubleshooting log before. Usually in order to see if that is happening I have to resort to a packet tracer such as netcap. Such a trace could be useful in your case too to really clarify what is going on. However, by probing the interface with telnet and by disabling an automatic LIST command from OE there may be enough information to infer the same facts. Good luck Robert ---
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#30
January 21st 07, 09:39 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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Lost All Newsgroups/Error Message
Gentlemen: I have some great (but puzzling) news to report. Yesterday, to try
to run another log on trying to connect, the connection was made and newsgroups downloaded! Seems to have started working fine. I waited to try again today and again, everything seems to be back to normal. I will, of course save all of your suggestions - I printed most of them - in case the problem mysteriously comes back. I sincerely appreciate the relentless help and suggestions made by each of you! Best regards.... Alex Allen "vrbancic mario" wrote: "Robert Aldwinckle" schrieb im Newsbeitrag ... "AHAllen" wrote in message ... Mike: I let it time out twice: Below is the log..... Microsoft Internet Messaging API 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) NNTP Log started at 01/13/2007 17:42:35 NNTP: 17:42:35 [db] Connecting to 'msnews.microsoft.com' on port 119. NNTP: 17:42:35 [db] srv_name = "msnews.microsoft.com" srv_addr = 207.46.248.16 NNTP: 17:42:35 [rx] 200 NNTP Service 6.0.3790.1830 Version: 6.0.3790.1830 Posting Allowed NNTP: 17:42:35 [tx] MODE READER You should try simulating this command through telnet too. Then WAIT. It's possible that the 1 minute timeout you have is not enough for some reason. Is there a proxy server involved? Even though you are going to msnews if a proxy server was involved it would be doing the same thing in each case regardless of the final destination server. Pass these additional symptoms on to your ISP. Escalate if necessary. I think you have proven that OE is not a factor in your primary symptom, which you have now refined to be: "no response (or perhaps extremely delayed response) to NNTP MODE command". Good luck Robert Aldwinckle ---
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