Thanks, Bruce. That sounds like exactly what I need...though I hope you'll
forgive my hesitancy to download and install a patch that comes with "highly
recommend you backup your system first" warning. I think I may stick with
Outlook for the time being. Things are working smoothly, and I'd hate to
make a bigger mess of it.

"Bruce Hagen" wrote:

Download this patch also. It is due to come out as part of a Cumulative
Patch in the future, but it is available now and may help you out.

Patch KB918766:
http://tinyurl.com/mx3r2

This patch addresses some of the issues that were caused by KB911567.

Address Book problems.
Unsent templates appearing as sent.
Manually compacting will now reset the registry counter to Zero in WinXP/SP2
and also sends a copy of your dbx files to the recycle bin as a temporary
backup.

To complete the fix for .eml templates, a registry change is needed. See:
http://support.microsoft.com/kb/918766

Tom Koch also has this information at his site, along with a downloadable
Zip file to do the registry change for you. See:
http://www.insideoe.com/#kb918651
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Craig" wrote in message
...
Hello again - turns out I had already re-installed the patch: update site
had
nothing new for me. As I mentioned in previous post, I do keep update set
to
"notify", and install all updates as they are offered.

File versions are as follows:

MSOE.DLL: 6.00.2900.2869(xpsp2_sp2_gdr.060316.1512

INETCOMM.DLL: 6.00.2900.2962(~gdr.060727.0051)

DIRECTB.DLL: 6.00.2900.2180(~rtm.040803.2158)

Still no function of OE or address book. I'm using Outlook for email now,
and I assume it would not be wise to import mail or addresses from OE.

thanks, Craig

"PA Bear" wrote:

You're running outdated and much less-secure versions of OE, IE and WinXP
SP2. Check in at Windows Update /immediately/ and install all critical
updates offered. Follow all prompts.

Now make sure Automatic Updates is enabled:

Description of the Automatic Updates feature in Windows:
http://support.microsoft.com/kb/294871

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/?kbid=306525

Let me know how things are after taking care of all the above.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Craig wrote:
Hi - All three files a

6.00.2900.2180(xpsp_sp2_rtm.040803-2158)

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and
DIRECTDB.DLL are listed here, Craig?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Craig wrote:
By the way, I have also tried the solution suggested by Pa Bear,
registry DWORD useoutlook - I don't have that value in my registry

"Craig" wrote:

XP Media Centre 2005; HP Pavilion: In a matter of a few minutes
today,
my
address book and contacts list in OE 6 emptied themselves and now I
cannot
open the Address Book (AB): "may not be installed properly." At
first,
AB
would open, but it was empty, then it would not open at all.
Similarly,
my
contacts were listed, but then they were gone.

Also - OE receives mail, but I cannot open messages, nor can I
create
new
messages. I have tried uninstalling and reinstalling OE, as well as
the
procedure in KB article 917288, but problem still not resolved. I
have
had
the same address book for several years, moving it from one computer
to
the
next. Anyone have any ideas?

This patch will backup your e-mail when you compact. I wasn't aware of a
warning to backup your system prior to the download. I looked but didn't see
any. Your choice.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Craig" wrote in message
...
Thanks, Bruce. That sounds like exactly what I need...though I hope you'll
forgive my hesitancy to download and install a patch that comes with
"highly
recommend you backup your system first" warning. I think I may stick with
Outlook for the time being. Things are working smoothly, and I'd hate
to
make a bigger mess of it.

"Bruce Hagen" wrote:

Download this patch also. It is due to come out as part of a Cumulative
Patch in the future, but it is available now and may help you out.

Patch KB918766:
http://tinyurl.com/mx3r2

This patch addresses some of the issues that were caused by KB911567.

Address Book problems.
Unsent templates appearing as sent.
Manually compacting will now reset the registry counter to Zero in
WinXP/SP2
and also sends a copy of your dbx files to the recycle bin as a temporary
backup.

To complete the fix for .eml templates, a registry change is needed. See:
http://support.microsoft.com/kb/918766

Tom Koch also has this information at his site, along with a downloadable
Zip file to do the registry change for you. See:
http://www.insideoe.com/#kb918651
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Craig" wrote in message
...
Hello again - turns out I had already re-installed the patch: update
site
had
nothing new for me. As I mentioned in previous post, I do keep update
set
to
"notify", and install all updates as they are offered.

File versions are as follows:

MSOE.DLL: 6.00.2900.2869(xpsp2_sp2_gdr.060316.1512

INETCOMM.DLL: 6.00.2900.2962(~gdr.060727.0051)

DIRECTB.DLL: 6.00.2900.2180(~rtm.040803.2158)

Still no function of OE or address book. I'm using Outlook for email
now,
and I assume it would not be wise to import mail or addresses from OE.


thanks, Craig

"PA Bear" wrote:

You're running outdated and much less-secure versions of OE, IE and
WinXP
SP2. Check in at Windows Update /immediately/ and install all
critical
updates offered. Follow all prompts.

Now make sure Automatic Updates is enabled:

Description of the Automatic Updates feature in Windows:
http://support.microsoft.com/kb/294871

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/?kbid=306525

Let me know how things are after taking care of all the above.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Craig wrote:
Hi - All three files a

6.00.2900.2180(xpsp_sp2_rtm.040803-2158)

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL
and
DIRECTDB.DLL are listed here, Craig?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Craig wrote:
By the way, I have also tried the solution suggested by Pa Bear,

registry DWORD useoutlook - I don't have that value in my registry

"Craig" wrote:

XP Media Centre 2005; HP Pavilion: In a matter of a few minutes
today,
my
address book and contacts list in OE 6 emptied themselves and now
I
cannot
open the Address Book (AB): "may not be installed properly." At
first,
AB
would open, but it was empty, then it would not open at all.
Similarly,
my
contacts were listed, but then they were gone.

Also - OE receives mail, but I cannot open messages, nor can I
create
new
messages. I have tried uninstalling and reinstalling OE, as well
as
the
procedure in KB article 917288, but problem still not resolved. I
have
had
the same address book for several years, moving it from one
computer
to
the
next. Anyone have any ideas?

If you reinstalling Windows (for whatever reason), you can't rely on
Automatic Updates until you've updated manually via Windows Update wewbsite,
Craig.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

Craig wrote:
I'll do that - but I do install updates religiously. (I have it set on
"notify" as opposed to "automatic", but I always do download and install
whatever comes along) My files may look out-of-date at the moment because
I
uninstalled a large security patch as part of the procedure for fixing OE
outlined in KB 917288.

I'll let you know how this goes. Thanks

"PA Bear" wrote:

You're running outdated and much less-secure versions of OE, IE and WinXP
SP2. Check in at Windows Update /immediately/ and install all critical
updates offered. Follow all prompts.

Now make sure Automatic Updates is enabled:

Description of the Automatic Updates feature in Windows:
http://support.microsoft.com/kb/294871

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/?kbid=306525

Let me know how things are after taking care of all the above.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Craig wrote:
Hi - All three files a

6.00.2900.2180(xpsp_sp2_rtm.040803-2158)

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and
DIRECTDB.DLL are listed here, Craig?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Craig wrote:
By the way, I have also tried the solution suggested by Pa Bear,
registry DWORD useoutlook - I don't have that value in my registry

"Craig" wrote:

XP Media Centre 2005; HP Pavilion: In a matter of a few minutes
today,
my
address book and contacts list in OE 6 emptied themselves and now I
cannot
open the Address Book (AB): "may not be installed properly." At
first,
AB
would open, but it was empty, then it would not open at all.
Similarly,
my
contacts were listed, but then they were gone.

Also - OE receives mail, but I cannot open messages, nor can I create
new
messages. I have tried uninstalling and reinstalling OE, as well as
the
procedure in KB article 917288, but problem still not resolved. I
have
had
the same address book for several years, moving it from one computer
to
the
next. Anyone have any ideas?

Better, but still no cigar.
--
~PAÞ

Craig wrote:
Hello again - turns out I had already re-installed the patch: update site
had nothing new for me. As I mentioned in previous post, I do keep update
set to "notify", and install all updates as they are offered.

File versions are as follows:

MSOE.DLL: 6.00.2900.2869(xpsp2_sp2_gdr.060316.1512

INETCOMM.DLL: 6.00.2900.2962(~gdr.060727.0051)

DIRECTB.DLL: 6.00.2900.2180(~rtm.040803.2158)

Still no function of OE or address book. I'm using Outlook for email now,
and I assume it would not be wise to import mail or addresses from OE.

thanks, Craig

"PA Bear" wrote:

You're running outdated and much less-secure versions of OE, IE and WinXP
SP2. Check in at Windows Update /immediately/ and install all critical
updates offered. Follow all prompts.

Now make sure Automatic Updates is enabled:

Description of the Automatic Updates feature in Windows:
http://support.microsoft.com/kb/294871

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/?kbid=306525

Let me know how things are after taking care of all the above.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Craig wrote:
Hi - All three files a

6.00.2900.2180(xpsp_sp2_rtm.040803-2158)

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and
DIRECTDB.DLL are listed here, Craig?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Craig wrote:
By the way, I have also tried the solution suggested by Pa Bear,
registry DWORD useoutlook - I don't have that value in my registry

"Craig" wrote:

XP Media Centre 2005; HP Pavilion: In a matter of a few minutes
today,
my
address book and contacts list in OE 6 emptied themselves and now I
cannot
open the Address Book (AB): "may not be installed properly." At
first,
AB
would open, but it was empty, then it would not open at all.
Similarly,
my
contacts were listed, but then they were gone.

Also - OE receives mail, but I cannot open messages, nor can I create
new
messages. I have tried uninstalling and reinstalling OE, as well as
the
procedure in KB article 917288, but problem still not resolved. I
have
had
the same address book for several years, moving it from one computer
to
the
next. Anyone have any ideas?

Thanks, Bruce. I'll give it some thought. The "backup" warning was not
on the download, but in the window that opens when you start the install.

I have to say, you MVPs really do a great job. You're patient,
knowledgeable, helpful, and most of all - and I'm sure this must be difficult
at times - polite.

thanks again, Craig

"Bruce Hagen" wrote:

This patch will backup your e-mail when you compact. I wasn't aware of a
warning to backup your system prior to the download. I looked but didn't see
any. Your choice.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Craig" wrote in message
...
Thanks, Bruce. That sounds like exactly what I need...though I hope you'll
forgive my hesitancy to download and install a patch that comes with
"highly
recommend you backup your system first" warning. I think I may stick with
Outlook for the time being. Things are working smoothly, and I'd hate
to
make a bigger mess of it.

"Bruce Hagen" wrote:

Download this patch also. It is due to come out as part of a Cumulative
Patch in the future, but it is available now and may help you out.

Patch KB918766:
http://tinyurl.com/mx3r2

This patch addresses some of the issues that were caused by KB911567.

Address Book problems.
Unsent templates appearing as sent.
Manually compacting will now reset the registry counter to Zero in
WinXP/SP2
and also sends a copy of your dbx files to the recycle bin as a temporary
backup.

To complete the fix for .eml templates, a registry change is needed. See:
http://support.microsoft.com/kb/918766

Tom Koch also has this information at his site, along with a downloadable
Zip file to do the registry change for you. See:
http://www.insideoe.com/#kb918651
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Craig" wrote in message
...
Hello again - turns out I had already re-installed the patch: update
site
had
nothing new for me. As I mentioned in previous post, I do keep update
set
to
"notify", and install all updates as they are offered.

File versions are as follows:

MSOE.DLL: 6.00.2900.2869(xpsp2_sp2_gdr.060316.1512

INETCOMM.DLL: 6.00.2900.2962(~gdr.060727.0051)

DIRECTB.DLL: 6.00.2900.2180(~rtm.040803.2158)

Still no function of OE or address book. I'm using Outlook for email
now,
and I assume it would not be wise to import mail or addresses from OE.


thanks, Craig

"PA Bear" wrote:

You're running outdated and much less-secure versions of OE, IE and
WinXP
SP2. Check in at Windows Update /immediately/ and install all
critical
updates offered. Follow all prompts.

Now make sure Automatic Updates is enabled:

Description of the Automatic Updates feature in Windows:
http://support.microsoft.com/kb/294871

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/?kbid=306525

Let me know how things are after taking care of all the above.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Craig wrote:
Hi - All three files a

6.00.2900.2180(xpsp_sp2_rtm.040803-2158)

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL
and
DIRECTDB.DLL are listed here, Craig?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Craig wrote:
By the way, I have also tried the solution suggested by Pa Bear,

registry DWORD useoutlook - I don't have that value in my registry

"Craig" wrote:

XP Media Centre 2005; HP Pavilion: In a matter of a few minutes
today,
my
address book and contacts list in OE 6 emptied themselves and now
I
cannot
open the Address Book (AB): "may not be installed properly." At
first,
AB
would open, but it was empty, then it would not open at all.
Similarly,
my
contacts were listed, but then they were gone.

Also - OE receives mail, but I cannot open messages, nor can I
create
new
messages. I have tried uninstalling and reinstalling OE, as well
as
the
procedure in KB article 917288, but problem still not resolved. I
have
had
the same address book for several years, moving it from one
computer
to
the
next. Anyone have any ideas?

We have been promoting this patch since it came out in May. I don't know of
anyone having a problem downloading it if that makes you feel a little more
secure.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Craig" wrote in message
...
Thanks, Bruce. I'll give it some thought. The "backup" warning was
not
on the download, but in the window that opens when you start the install.

I have to say, you MVPs really do a great job. You're patient,
knowledgeable, helpful, and most of all - and I'm sure this must be
difficult
at times - polite.

thanks again, Craig

"Bruce Hagen" wrote:

This patch will backup your e-mail when you compact. I wasn't aware of a
warning to backup your system prior to the download. I looked but didn't
see
any. Your choice.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Craig" wrote in message
...
Thanks, Bruce. That sounds like exactly what I need...though I hope
you'll
forgive my hesitancy to download and install a patch that comes with
"highly
recommend you backup your system first" warning. I think I may stick
with
Outlook for the time being. Things are working smoothly, and I'd
hate
to
make a bigger mess of it.

"Bruce Hagen" wrote:

Download this patch also. It is due to come out as part of a
Cumulative
Patch in the future, but it is available now and may help you out.

Patch KB918766:
http://tinyurl.com/mx3r2

This patch addresses some of the issues that were caused by KB911567.

Address Book problems.
Unsent templates appearing as sent.
Manually compacting will now reset the registry counter to Zero in
WinXP/SP2
and also sends a copy of your dbx files to the recycle bin as a
temporary
backup.

To complete the fix for .eml templates, a registry change is needed.
See:
http://support.microsoft.com/kb/918766

Tom Koch also has this information at his site, along with a
downloadable
Zip file to do the registry change for you. See:
http://www.insideoe.com/#kb918651
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Craig" wrote in message
...
Hello again - turns out I had already re-installed the patch: update
site
had
nothing new for me. As I mentioned in previous post, I do keep
update
set
to
"notify", and install all updates as they are offered.

File versions are as follows:

MSOE.DLL: 6.00.2900.2869(xpsp2_sp2_gdr.060316.1512

INETCOMM.DLL: 6.00.2900.2962(~gdr.060727.0051)

DIRECTB.DLL: 6.00.2900.2180(~rtm.040803.2158)

Still no function of OE or address book. I'm using Outlook for
email
now,
and I assume it would not be wise to import mail or addresses from
OE.


thanks, Craig

"PA Bear" wrote:

You're running outdated and much less-secure versions of OE, IE and
WinXP
SP2. Check in at Windows Update /immediately/ and install all
critical
updates offered. Follow all prompts.

Now make sure Automatic Updates is enabled:

Description of the Automatic Updates feature in Windows:
http://support.microsoft.com/kb/294871

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/?kbid=306525

Let me know how things are after taking care of all the above.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Craig wrote:
Hi - All three files a

6.00.2900.2180(xpsp_sp2_rtm.040803-2158)

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL
and
DIRECTDB.DLL are listed here, Craig?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Craig wrote:
By the way, I have also tried the solution suggested by Pa
Bear,

registry DWORD useoutlook - I don't have that value in my
registry

"Craig" wrote:

XP Media Centre 2005; HP Pavilion: In a matter of a few
minutes
today,
my
address book and contacts list in OE 6 emptied themselves and
now
I
cannot
open the Address Book (AB): "may not be installed properly."
At
first,
AB
would open, but it was empty, then it would not open at all.
Similarly,
my
contacts were listed, but then they were gone.

Also - OE receives mail, but I cannot open messages, nor can I
create
new
messages. I have tried uninstalling and reinstalling OE, as
well
as
the
procedure in KB article 917288, but problem still not
resolved. I
have
had
the same address book for several years, moving it from one
computer
to
the
next. Anyone have any ideas?

As in, those are still not the most recent files?

"PA Bear" wrote:

Better, but still no cigar.
--
~PAÞ

Craig wrote:
Hello again - turns out I had already re-installed the patch: update site
had nothing new for me. As I mentioned in previous post, I do keep update
set to "notify", and install all updates as they are offered.

File versions are as follows:

MSOE.DLL: 6.00.2900.2869(xpsp2_sp2_gdr.060316.1512

INETCOMM.DLL: 6.00.2900.2962(~gdr.060727.0051)

DIRECTB.DLL: 6.00.2900.2180(~rtm.040803.2158)

Still no function of OE or address book. I'm using Outlook for email now,
and I assume it would not be wise to import mail or addresses from OE.

thanks, Craig

"PA Bear" wrote:

You're running outdated and much less-secure versions of OE, IE and WinXP
SP2. Check in at Windows Update /immediately/ and install all critical
updates offered. Follow all prompts.

Now make sure Automatic Updates is enabled:

Description of the Automatic Updates feature in Windows:
http://support.microsoft.com/kb/294871

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/?kbid=306525

Let me know how things are after taking care of all the above.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Craig wrote:
Hi - All three files a

6.00.2900.2180(xpsp_sp2_rtm.040803-2158)

"PA Bear" wrote:

OE Help About Files: What versions of MSOE.DLL, INETCOMM.DLL and
DIRECTDB.DLL are listed here, Craig?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Craig wrote:
By the way, I have also tried the solution suggested by Pa Bear,
registry DWORD useoutlook - I don't have that value in my registry

"Craig" wrote:

XP Media Centre 2005; HP Pavilion: In a matter of a few minutes
today,
my
address book and contacts list in OE 6 emptied themselves and now I
cannot
open the Address Book (AB): "may not be installed properly." At
first,
AB
would open, but it was empty, then it would not open at all.
Similarly,
my
contacts were listed, but then they were gone.

Also - OE receives mail, but I cannot open messages, nor can I create
new
messages. I have tried uninstalling and reinstalling OE, as well as
the
procedure in KB article 917288, but problem still not resolved. I
have
had
the same address book for several years, moving it from one computer
to
the
next. Anyone have any ideas?