Denise: What happens if you go to Start/Run and type:
WAB /a
Please note the space between the end of WAB and the slash.

Your default address book should open and you can review the info here about
how to create a new WAB file:
http://www.insideoe.com/files/wab.htm

Also search your hard drive for any files that contain the following ~ To
do that, just click Start/Search and enter the tilde ~ into the search
criteria box. Let us know if you find any files with that symbol and what
the names are.
--
Jim Pickering, MVP, Outlook Express



"Denise" wrote in message
...
I too am using Outlook Express 6, Windows XP Home, XP2, all updates
installed. I do not have Norton but McAfee.

After the update, I uninstalled and re-installed Outlook Express and the
updates with McAfee off. I still could not retrieve my address book; I
received an error message "The Address Book appears to be corrupt and
could
not open"

I checked my registry and it correctly indicated my default WAB file.

I have since uninstalled KB911567 but I reallize that, at some point, this
update should be installed. What can I do to be able to use my address
book
then?
--
Denise

From Stephen Hui [MSFT]
begin quoted
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction
with
the HP softwa
------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor
------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.
end quoted
- - - - -




Robert wrote:

Hello,
I am also running Norton Internet Security 2006, I have tried to disable the
antispam features that it uses with outlook express and that didn't seem to
matter, I even disabled NIS 2006 thru the temporery way of disableing NIS2006.
I am also having the same problem as described. I unistalled updates
kb908531, kb9811562, kb912812, kb911567 since when unistalling one it says
other updates may not work right. After unistalling and rebooting system, I
was able to use outlook express again. I went ahead and tried to re-install
updates and again had the same faults.

My faults are as follows.
When you try to open an email it comes back with a error saying
"There was an error opening this message
An Error has occured"

When I try to open my address book it has an error that says
"Unable to open the address book.
The address book may not be installed properly"

I am using outlook express to connect with my hotmail only not sure if this
is any good information or not.

I have this update installed on a notebook without NIS2006 and it seems to
work just fine. I also have another computer with NIS2006 and will have to
configure outlook express and play to see if it will fault out and let you
know. This could be an issue with NIS but they will never want to fix it,
and blame microsoft.

------------------------------------------------------
"Jim Pickering" wrote:

The problem may be as simple as the fact that you are using Norton for an
antivirus program. It's one of the most intrusive, problem causing programs
that "touch" Outlook Express so I would make sure that email scanning and
antispam protection are disabled in the program. You should also shut down
any antivirus program when installing updates to make sure the installation
of newer files is not corrupted by an antivirus program that fails to
recognize the newer files and "quarantines" them.

Good luck.
--
Jim Pickering, MVP, Outlook Express


"jd42" wrote in message
...
Thanks for your reply. The present situation is that I have removed the
update and everything is working again. I am a bit hesitant about
reinstalling it, in case next time it does something worse. I may try it
again after Easter and carry out your suggestions about WAB files.

Most of the error messages were surprisingly uninformative. When I tried
to
reply to a message I got the message about the address book. If I clicked
on
the message again it then just told me an error had occurred. I am not
particularly bothered about the address book which only has two obsolete
entries. What I was concerned about was not being able to reply to a
message
or create a new message. At one point when I used CTRL-M to send and
receive
messages I was told an error had occurred, but that went away when I
re-booted.

The reason for my post was to see if anyone else had the same problem,
with
the aim of finding some common factors. I am using XP Home SP2 with all
the
high-priority updates, and Norton Internet Security 2006.

"Jim Pickering" wrote:

Have you searched for all files ending with WAB ?

How about checking in the registry to see what file is indicated as your
default WAB file?
\HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4
\Wab File Name

Then navigate to that file using Explorer and double click it to see if
it
opens correctly. If those work, then please post the "complete and
exact"
text of any error message. There are many errors associated with the
Address Book and without the complete, exact text of the error, it's hard
to
guess which one applies in this case. Some basic info about the
operating
system you are using would also be helpful.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"jd42" wrote in message
...
When I installed the latest OE security update, my address book
disappeared.
When I tried to reply to a message it told me the format of my address
book
was not valid. It also told me an error had occurred. When I tried to
create a new message (CTRL-N) it told me an error had occurred. This
happened whichever message I tried to reply to. It carried on
happening
after re-booting. When I removed the update, everything went back to
normal,
I was able to send and reply to messages again, and my address book
reappeared.

I am using Outlook Express v6 with XP2 Home with SP2. All other
updates
have been installed.

Has anyone else had this problem?

From Stephen Hui [MSFT]
begin quoted
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction
with
the HP softwa
------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor
------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.
end quoted
- - - - -




jd42 wrote:

When I installed the latest OE security update, my address book disappeared.
When I tried to reply to a message it told me the format of my address book
was not valid. It also told me an error had occurred. When I tried to
create a new message (CTRL-N) it told me an error had occurred. This
happened whichever message I tried to reply to. It carried on happening
after re-booting. When I removed the update, everything went back to normal,
I was able to send and reply to messages again, and my address book
reappeared.

I am using Outlook Express v6 with XP2 Home with SP2. All other updates
have been installed.

Has anyone else had this problem?

That fix is now covered in http://support.microsoft.com/?kbid=918165
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

ANONYMOUS wrote:
From Stephen Hui [MSFT]
begin quoted
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction
with
the HP softwa
------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor
------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.
end quoted
- - - - -




jd42 wrote:

When I installed the latest OE security update, my address book
disappeared. When I tried to reply to a message it told me the format
of my address book was not valid. It also told me an error had
occurred. When I tried to create a new message (CTRL-N) it told me an
error had occurred. This happened whichever message I tried to reply
to. It carried on happening after re-booting. When I removed the
update, everything went back to normal, I was able to send and reply to
messages again, and my address book reappeared.

I am using Outlook Express v6 with XP2 Home with SP2. All other updates
have been installed.

Has anyone else had this problem?

That 'fix' didn't work for me.

I also don't own anything HP related.

Hope they are still looking into it.



"PA Bear" wrote:

That fix is now covered in http://support.microsoft.com/?kbid=918165
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

ANONYMOUS wrote:
From Stephen Hui [MSFT]
begin quoted
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction
with
the HP softwa
------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor
------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.
end quoted
- - - - -




jd42 wrote:

When I installed the latest OE security update, my address book
disappeared. When I tried to reply to a message it told me the format
of my address book was not valid. It also told me an error had
occurred. When I tried to create a new message (CTRL-N) it told me an
error had occurred. This happened whichever message I tried to reply
to. It carried on happening after re-booting. When I removed the
update, everything went back to normal, I was able to send and reply to
messages again, and my address book reappeared.

I am using Outlook Express v6 with XP2 Home with SP2. All other updates
have been installed.

Has anyone else had this problem?

For information about patch KB911567, see:
http://www.oehelp.com/OETips.aspx#14

This article also applies to missing Address Books after updating.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...
That 'fix' didn't work for me.

I also don't own anything HP related.

Hope they are still looking into it.



"PA Bear" wrote:

That fix is now covered in http://support.microsoft.com/?kbid=918165
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

ANONYMOUS wrote:
From Stephen Hui [MSFT]
begin quoted
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction
with
the HP softwa
------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value
Data
field

- Close Registry Editor
------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever
component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has
been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.
end quoted
- - - - -




jd42 wrote:

When I installed the latest OE security update, my address book
disappeared. When I tried to reply to a message it told me the format
of my address book was not valid. It also told me an error had
occurred. When I tried to create a new message (CTRL-N) it told me
an
error had occurred. This happened whichever message I tried to reply
to. It carried on happening after re-booting. When I removed the
update, everything went back to normal, I was able to send and reply
to
messages again, and my address book reappeared.

I am using Outlook Express v6 with XP2 Home with SP2. All other
updates
have been installed.

Has anyone else had this problem?

Stephen,
I disabled McAfee, re-installed the update, and edited the registry. I have
not HP active tasks. I still have the same problem.
"Address Book file appears to be corrupt and could not be opened."

When I open Outlook Express 6:
"Unable to open the Address Book. The Address Book may not be installed
properly."
and for my email messages:
"The was an error opening this message. An error has occurred."

I have since uninstalled the update once again.
--
Denise


"ANONYMOUS" wrote:

From Stephen Hui [MSFT]
begin quoted
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction
with
the HP softwa
------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor
------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.
end quoted
- - - - -




Robert wrote:

Hello,
I am also running Norton Internet Security 2006, I have tried to disable the
antispam features that it uses with outlook express and that didn't seem to
matter, I even disabled NIS 2006 thru the temporery way of disableing NIS2006.
I am also having the same problem as described. I unistalled updates
kb908531, kb9811562, kb912812, kb911567 since when unistalling one it says
other updates may not work right. After unistalling and rebooting system, I
was able to use outlook express again. I went ahead and tried to re-install
updates and again had the same faults.

My faults are as follows.
When you try to open an email it comes back with a error saying
"There was an error opening this message
An Error has occured"

When I try to open my address book it has an error that says
"Unable to open the address book.
The address book may not be installed properly"

I am using outlook express to connect with my hotmail only not sure if this
is any good information or not.

I have this update installed on a notebook without NIS2006 and it seems to
work just fine. I also have another computer with NIS2006 and will have to
configure outlook express and play to see if it will fault out and let you
know. This could be an issue with NIS but they will never want to fix it,
and blame microsoft.

------------------------------------------------------
"Jim Pickering" wrote:

The problem may be as simple as the fact that you are using Norton for an
antivirus program. It's one of the most intrusive, problem causing programs
that "touch" Outlook Express so I would make sure that email scanning and
antispam protection are disabled in the program. You should also shut down
any antivirus program when installing updates to make sure the installation
of newer files is not corrupted by an antivirus program that fails to
recognize the newer files and "quarantines" them.

Good luck.
--
Jim Pickering, MVP, Outlook Express


"jd42" wrote in message
...
Thanks for your reply. The present situation is that I have removed the
update and everything is working again. I am a bit hesitant about
reinstalling it, in case next time it does something worse. I may try it
again after Easter and carry out your suggestions about WAB files.

Most of the error messages were surprisingly uninformative. When I tried
to
reply to a message I got the message about the address book. If I clicked
on
the message again it then just told me an error had occurred. I am not
particularly bothered about the address book which only has two obsolete
entries. What I was concerned about was not being able to reply to a
message
or create a new message. At one point when I used CTRL-M to send and
receive
messages I was told an error had occurred, but that went away when I
re-booted.

The reason for my post was to see if anyone else had the same problem,
with
the aim of finding some common factors. I am using XP Home SP2 with all
the
high-priority updates, and Norton Internet Security 2006.

"Jim Pickering" wrote:

Have you searched for all files ending with WAB ?

How about checking in the registry to see what file is indicated as your
default WAB file?
\HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4
\Wab File Name

Then navigate to that file using Explorer and double click it to see if
it
opens correctly. If those work, then please post the "complete and
exact"
text of any error message. There are many errors associated with the
Address Book and without the complete, exact text of the error, it's hard
to
guess which one applies in this case. Some basic info about the
operating
system you are using would also be helpful.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"jd42" wrote in message
...
When I installed the latest OE security update, my address book
disappeared.
When I tried to reply to a message it told me the format of my address
book
was not valid. It also told me an error had occurred. When I tried to
create a new message (CTRL-N) it told me an error had occurred. This
happened whichever message I tried to reply to. It carried on
happening
after re-booting. When I removed the update, everything went back to
normal,
I was able to send and reply to messages again, and my address book
reappeared.

I am using Outlook Express v6 with XP2 Home with SP2. All other
updates
have been installed.

Has anyone else had this problem?

MS was made aware of the problem shortly after it's release on 4/11. How
long it will take them to *fix* their fix, I do not know. Your only option
is to keep the patch uninstalled until the problem is rectified.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Denise" wrote in message
...
Stephen,
I disabled McAfee, re-installed the update, and edited the registry. I
have
not HP active tasks. I still have the same problem.
"Address Book file appears to be corrupt and could not be opened."

When I open Outlook Express 6:
"Unable to open the Address Book. The Address Book may not be installed
properly."
and for my email messages:
"The was an error opening this message. An error has occurred."

I have since uninstalled the update once again.
--
Denise


"ANONYMOUS" wrote:

From Stephen Hui [MSFT]
begin quoted
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction
with
the HP softwa
------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor
------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.
end quoted
- - - - -




Robert wrote:

Hello,
I am also running Norton Internet Security 2006, I have tried to
disable the
antispam features that it uses with outlook express and that didn't
seem to
matter, I even disabled NIS 2006 thru the temporery way of disableing
NIS2006.
I am also having the same problem as described. I unistalled updates
kb908531, kb9811562, kb912812, kb911567 since when unistalling one it
says
other updates may not work right. After unistalling and rebooting
system, I
was able to use outlook express again. I went ahead and tried to
re-install
updates and again had the same faults.

My faults are as follows.
When you try to open an email it comes back with a error saying
"There was an error opening this message
An Error has occured"

When I try to open my address book it has an error that says
"Unable to open the address book.
The address book may not be installed properly"

I am using outlook express to connect with my hotmail only not sure if
this
is any good information or not.

I have this update installed on a notebook without NIS2006 and it seems
to
work just fine. I also have another computer with NIS2006 and will
have to
configure outlook express and play to see if it will fault out and let
you
know. This could be an issue with NIS but they will never want to fix
it,
and blame microsoft.

------------------------------------------------------
"Jim Pickering" wrote:

The problem may be as simple as the fact that you are using Norton
for an
antivirus program. It's one of the most intrusive, problem causing
programs
that "touch" Outlook Express so I would make sure that email scanning
and
antispam protection are disabled in the program. You should also
shut down
any antivirus program when installing updates to make sure the
installation
of newer files is not corrupted by an antivirus program that fails to
recognize the newer files and "quarantines" them.

Good luck.
--
Jim Pickering, MVP, Outlook Express


"jd42" wrote in message
...
Thanks for your reply. The present situation is that I have
removed the
update and everything is working again. I am a bit hesitant about
reinstalling it, in case next time it does something worse. I may
try it
again after Easter and carry out your suggestions about WAB files.

Most of the error messages were surprisingly uninformative. When I
tried
to
reply to a message I got the message about the address book. If I
clicked
on
the message again it then just told me an error had occurred. I am
not
particularly bothered about the address book which only has two
obsolete
entries. What I was concerned about was not being able to reply to
a
message
or create a new message. At one point when I used CTRL-M to send
and
receive
messages I was told an error had occurred, but that went away when
I
re-booted.

The reason for my post was to see if anyone else had the same
problem,
with
the aim of finding some common factors. I am using XP Home SP2
with all
the
high-priority updates, and Norton Internet Security 2006.

"Jim Pickering" wrote:

Have you searched for all files ending with WAB ?

How about checking in the registry to see what file is indicated
as your
default WAB file?
\HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4
\Wab File Name

Then navigate to that file using Explorer and double click it to
see if
it
opens correctly. If those work, then please post the "complete
and
exact"
text of any error message. There are many errors associated with
the
Address Book and without the complete, exact text of the error,
it's hard
to
guess which one applies in this case. Some basic info about the
operating
system you are using would also be helpful.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be
helped.
Thanks.


"jd42" wrote in message
...
When I installed the latest OE security update, my address book
disappeared.
When I tried to reply to a message it told me the format of my
address
book
was not valid. It also told me an error had occurred. When I
tried to
create a new message (CTRL-N) it told me an error had occurred.
This
happened whichever message I tried to reply to. It carried on
happening
after re-booting. When I removed the update, everything went
back to
normal,
I was able to send and reply to messages again, and my address
book
reappeared.

I am using Outlook Express v6 with XP2 Home with SP2. All other
updates
have been installed.

Has anyone else had this problem?

Buenas tardes: *Denise* escribió:

I disabled McAfee, re-installed the update, and edited the registry. I have
not HP active tasks. I still have the same problem.
"Address Book file appears to be corrupt and could not be opened."

Denise, this is small wonder, since the quote from Stephen Hui, which
ANONYMOUS quoted below, does not refer to the OE update in question,
but to KB908531, an update for Windows XP, which also was released on
this tuesday. There is no relation between the problems nor the
solutions of those both patches.

I have since uninstalled the update once again.

Unfortunately, this is the only solution to your problem currently known.

"ANONYMOUS" wrote:

From Stephen Hui [MSFT]
begin quoted
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
[snip]

Saludos
Roland
--
Probleme mit OE? Hier gibt es die Lösungen: http://oe-faq.de!

"Fröhlich sein, Gutes tun - und die Spatzen pfeifen lassen." (D. Bosco)

Jim,
When I open Outlook Express 6, I receive the error message: Unable to open
the Address Book. The address Book may not be installed properly.

I did as you instructed but I still received the error message: The Address
Book file appears to be corrupt and could not be opened.

When I click on Tools Address Book, I received the error message: The
Address Book failed to load. Outlook Express is incorrectly Configured,
please re-install.

I tried all the command line switches for wab.exe:

wab /a
Error message: The Address Book file appears to be corrupt and could not be
opened.

wab /Open
I chose the WAB file that I had made as a backup but it opened an empty
Address Book.

wab /New
I created a new WAB file and tried to import the WAB backup file I had made
but I received the error message: An error occurred during the import
process. The import process could not be completed.

wab c:\Documents and Settings\Owner\Desktop\Address Book.wab (my backup copy
on my desktop)
The Address Book opened without entries.

Here is the search result list of “~� files:
Owner.wa~
Owner.wab~
--
Denise


"Denise" wrote:

I too am using Outlook Express 6, Windows XP Home, XP2, all updates
installed. I do not have Norton but McAfee.

After the update, I uninstalled and re-installed Outlook Express and the
updates with McAfee off. I still could not retrieve my address book; I
received an error message "The Address Book appears to be corrupt and could
not open"

I checked my registry and it correctly indicated my default WAB file.

I have since uninstalled KB911567 but I reallize that, at some point, this
update should be installed. What can I do to be able to use my address book
then?
--
Denise


"Jim Pickering" wrote:

The problem may be as simple as the fact that you are using Norton for an
antivirus program. It's one of the most intrusive, problem causing programs
that "touch" Outlook Express so I would make sure that email scanning and
antispam protection are disabled in the program. You should also shut down
any antivirus program when installing updates to make sure the installation
of newer files is not corrupted by an antivirus program that fails to
recognize the newer files and "quarantines" them.

Good luck.
--
Jim Pickering, MVP, Outlook Express


"jd42" wrote in message
...
Thanks for your reply. The present situation is that I have removed the
update and everything is working again. I am a bit hesitant about
reinstalling it, in case next time it does something worse. I may try it
again after Easter and carry out your suggestions about WAB files.

Most of the error messages were surprisingly uninformative. When I tried
to
reply to a message I got the message about the address book. If I clicked
on
the message again it then just told me an error had occurred. I am not
particularly bothered about the address book which only has two obsolete
entries. What I was concerned about was not being able to reply to a
message
or create a new message. At one point when I used CTRL-M to send and
receive
messages I was told an error had occurred, but that went away when I
re-booted.

The reason for my post was to see if anyone else had the same problem,
with
the aim of finding some common factors. I am using XP Home SP2 with all
the
high-priority updates, and Norton Internet Security 2006.

"Jim Pickering" wrote:

Have you searched for all files ending with WAB ?

How about checking in the registry to see what file is indicated as your
default WAB file?
\HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4
\Wab File Name

Then navigate to that file using Explorer and double click it to see if
it
opens correctly. If those work, then please post the "complete and
exact"
text of any error message. There are many errors associated with the
Address Book and without the complete, exact text of the error, it's hard
to
guess which one applies in this case. Some basic info about the
operating
system you are using would also be helpful.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"jd42" wrote in message
...
When I installed the latest OE security update, my address book
disappeared.
When I tried to reply to a message it told me the format of my address
book
was not valid. It also told me an error had occurred. When I tried to
create a new message (CTRL-N) it told me an error had occurred. This
happened whichever message I tried to reply to. It carried on
happening
after re-booting. When I removed the update, everything went back to
normal,
I was able to send and reply to messages again, and my address book
reappeared.

I am using Outlook Express v6 with XP2 Home with SP2. All other
updates
have been installed.

Has anyone else had this problem?