Hi,
I have a user with Outlook 2007 connecting to an Exchange 2007 server with a
PST file for storage (mail delivery is to the mailbox).

Anyway, if I set up a new profile with just the Exchange mailbox in it, I
can open the calendar fine. If I open the users PST file in that same
profile, I can click on the calendar in that set of folders and it will also
open fine. However if I then try to go back into the mailbox calendar,
Outlook will freeze up and I have to end task.

Basically what I can determine is that there's no problem with the mailbox
calendar or the PST calendar, but when they are both in a single profile, it
causes outlook to crash when looking at the mailbox calendar.

Had a look around on line and couldn't find anything.

Thanks in advance!

Pretty strange. I think the first thing to do is start looking at
the type of PST (Unicode or ANSI).

If the client is using cached mode, have you tried deleting the
OST file and re-opening Outlook to have it rebuild a fresh,
possibly non-corrupted one?

I would look into a possible synchronization problem or a corrupt
OST file. You could try renaming the OST file with a .OLD extension.
(This is to preserve the info, just in case) This needs to be done while
Outlook is closed. Then when you open Outlook it will rebuild the
OST file fresh. Depending on the size of the mailbox, it could take
a bit of time for Outlook to build a new one.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the *.ost file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Then Use the Command-Line Switches below to Open:

Outlook Switch:
- /CleanViews
- /ResetNavPane
-/CleanProfile

Instructions for Outlook 2007

See the following link for information on how to use
this switch VERY EASY:
http://office.microsoft.com/en-us/ou...185891033.aspx

When you create a new profile, did you:

- Click Start, and click Control Panel. Click Mail icon.
(If you use VISTA select the Classic View to see the
MAIL applet)
- Click Show Profiles
- Delete the profile currently being used.
- Click Add and type the new profile name as you like in the
Profile name box.
- VERY IMPORTANT: Do NOT use the same name as
your original profile. Example: If it was "outlook" then use "John" or
whatever, just not outlook again.
- Click Next and click Finish.
- Try to open Outlook. Choose the new profile in the
profile list and click OK.

Outlook builds many files that are used by the client and they are
named based on the profile name (outlook.xml, etc.). Just deleting
the Outlook Profile does not remove these residual files. By renaming
the profile a completely different name, you avoid using a corrupt file
that is still on the machine.

Nikki

"Luke" wrote in message
...
Hi,
I have a user with Outlook 2007 connecting to an Exchange 2007 server with a
PST file for storage (mail delivery is to the mailbox).

Anyway, if I set up a new profile with just the Exchange mailbox in it, I
can open the calendar fine. If I open the users PST file in that same
profile, I can click on the calendar in that set of folders and it will also
open fine. However if I then try to go back into the mailbox calendar,
Outlook will freeze up and I have to end task.

Basically what I can determine is that there's no problem with the mailbox
calendar or the PST calendar, but when they are both in a single profile, it
causes outlook to crash when looking at the mailbox calendar.

Had a look around on line and couldn't find anything.

Thanks in advance!

Hi Nikki,
Thanks very much for your detailed response!

Sadly none of the below worked. I searched for and deleted the frmcache.dat
file, started outlook 3 times each using the switches you mentioned below
then started it normally again.

When trying to press the calendar button in outlook, or from the exchange
inbox, it still froze up Outlook.

I also created a new profile with a totally different name, but the issue
persisted. Once again, if I remove the PST from the profile, then the
Exchange inbox calendar works perfectly.. add the PST back and it stops
working as soon as you try to view it.

I noticed that when outlook 'stops responding' if you watch task manager,
OUTLOOK.EXE slowly consumes more and more RAM and also sits at 100% CPU
useage.

I left it sit there for a good 20 minutes, and while it continued to use CPU
and RAM.. there was no change in it.

Can you think of anything else to try?

Once again, thanks for your help

"Nikki Peterson" wrote:

Pretty strange. I think the first thing to do is start looking at
the type of PST (Unicode or ANSI).

If the client is using cached mode, have you tried deleting the
OST file and re-opening Outlook to have it rebuild a fresh,
possibly non-corrupted one?

I would look into a possible synchronization problem or a corrupt
OST file. You could try renaming the OST file with a .OLD extension.
(This is to preserve the info, just in case) This needs to be done while
Outlook is closed. Then when you open Outlook it will rebuild the
OST file fresh. Depending on the size of the mailbox, it could take
a bit of time for Outlook to build a new one.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the *.ost file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Then Use the Command-Line Switches below to Open:

Outlook Switch:
- /CleanViews
- /ResetNavPane
-/CleanProfile

Instructions for Outlook 2007

See the following link for information on how to use
this switch VERY EASY:
http://office.microsoft.com/en-us/ou...185891033.aspx

When you create a new profile, did you:

- Click Start, and click Control Panel. Click Mail icon.
(If you use VISTA select the Classic View to see the
MAIL applet)
- Click Show Profiles
- Delete the profile currently being used.
- Click Add and type the new profile name as you like in the
Profile name box.
- VERY IMPORTANT: Do NOT use the same name as
your original profile. Example: If it was "outlook" then use "John" or
whatever, just not outlook again.
- Click Next and click Finish.
- Try to open Outlook. Choose the new profile in the
profile list and click OK.

Outlook builds many files that are used by the client and they are
named based on the profile name (outlook.xml, etc.). Just deleting
the Outlook Profile does not remove these residual files. By renaming
the profile a completely different name, you avoid using a corrupt file
that is still on the machine.

Nikki

"Luke" wrote in message
...
Hi,
I have a user with Outlook 2007 connecting to an Exchange 2007 server with a
PST file for storage (mail delivery is to the mailbox).

Anyway, if I set up a new profile with just the Exchange mailbox in it, I
can open the calendar fine. If I open the users PST file in that same
profile, I can click on the calendar in that set of folders and it will also
open fine. However if I then try to go back into the mailbox calendar,
Outlook will freeze up and I have to end task.

Basically what I can determine is that there's no problem with the mailbox
calendar or the PST calendar, but when they are both in a single profile, it
causes outlook to crash when looking at the mailbox calendar.

Had a look around on line and couldn't find anything.

Thanks in advance!

Also forgot to mention, there is no OST as we are not using exchange in
cached mode.

Cheers.

Was outlook closed when you ran the switches?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"Luke" wrote in message
...
Hi Nikki,
Thanks very much for your detailed response!

Sadly none of the below worked. I searched for and deleted the
frmcache.dat
file, started outlook 3 times each using the switches you mentioned below
then started it normally again.

When trying to press the calendar button in outlook, or from the exchange
inbox, it still froze up Outlook.

I also created a new profile with a totally different name, but the issue
persisted. Once again, if I remove the PST from the profile, then the
Exchange inbox calendar works perfectly.. add the PST back and it stops
working as soon as you try to view it.

I noticed that when outlook 'stops responding' if you watch task manager,
OUTLOOK.EXE slowly consumes more and more RAM and also sits at 100% CPU
useage.

I left it sit there for a good 20 minutes, and while it continued to use
CPU
and RAM.. there was no change in it.

Can you think of anything else to try?

Once again, thanks for your help

"Nikki Peterson" wrote:

Pretty strange. I think the first thing to do is start looking at
the type of PST (Unicode or ANSI).

If the client is using cached mode, have you tried deleting the
OST file and re-opening Outlook to have it rebuild a fresh,
possibly non-corrupted one?

I would look into a possible synchronization problem or a corrupt
OST file. You could try renaming the OST file with a .OLD extension.
(This is to preserve the info, just in case) This needs to be done while
Outlook is closed. Then when you open Outlook it will rebuild the
OST file fresh. Depending on the size of the mailbox, it could take
a bit of time for Outlook to build a new one.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the *.ost file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Then Use the Command-Line Switches below to Open:

Outlook Switch:
- /CleanViews
- /ResetNavPane
-/CleanProfile

Instructions for Outlook 2007

See the following link for information on how to use
this switch VERY EASY:
http://office.microsoft.com/en-us/ou...185891033.aspx

When you create a new profile, did you:

- Click Start, and click Control Panel. Click Mail icon.
(If you use VISTA select the Classic View to see the
MAIL applet)
- Click Show Profiles
- Delete the profile currently being used.
- Click Add and type the new profile name as you like in the
Profile name box.
- VERY IMPORTANT: Do NOT use the same name as
your original profile. Example: If it was "outlook" then use "John" or
whatever, just not outlook again.
- Click Next and click Finish.
- Try to open Outlook. Choose the new profile in the
profile list and click OK.

Outlook builds many files that are used by the client and they are
named based on the profile name (outlook.xml, etc.). Just deleting
the Outlook Profile does not remove these residual files. By renaming
the profile a completely different name, you avoid using a corrupt file

Yes it was.
I closed Outlook, ran the first switch, let it open fully and settle down,
then closed it and moved on to the next switch, etc..

Of course this problem would have to occur during my first couple of months
at a new job and especially since I have worked with older versions of
outlook/exchange for many years and can fix all sorts of random problems in
the blink of an eye (and it happens to be someone fairly importants mailbox).

hehehe.. its always the way.

Thanks for your response, please let me know if you can think of anything
else that might help this problem

Cheers!

"Diane Poremsky [MVP]" wrote:

Was outlook closed when you ran the switches?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"Luke" wrote in message
...
Hi Nikki,
Thanks very much for your detailed response!

Sadly none of the below worked. I searched for and deleted the
frmcache.dat
file, started outlook 3 times each using the switches you mentioned below
then started it normally again.

When trying to press the calendar button in outlook, or from the exchange
inbox, it still froze up Outlook.

I also created a new profile with a totally different name, but the issue
persisted. Once again, if I remove the PST from the profile, then the
Exchange inbox calendar works perfectly.. add the PST back and it stops
working as soon as you try to view it.

I noticed that when outlook 'stops responding' if you watch task manager,
OUTLOOK.EXE slowly consumes more and more RAM and also sits at 100% CPU
useage.

I left it sit there for a good 20 minutes, and while it continued to use
CPU
and RAM.. there was no change in it.

Can you think of anything else to try?

Once again, thanks for your help

"Nikki Peterson" wrote:

Pretty strange. I think the first thing to do is start looking at
the type of PST (Unicode or ANSI).

If the client is using cached mode, have you tried deleting the
OST file and re-opening Outlook to have it rebuild a fresh,
possibly non-corrupted one?

I would look into a possible synchronization problem or a corrupt
OST file. You could try renaming the OST file with a .OLD extension.
(This is to preserve the info, just in case) This needs to be done while
Outlook is closed. Then when you open Outlook it will rebuild the
OST file fresh. Depending on the size of the mailbox, it could take
a bit of time for Outlook to build a new one.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the *.ost file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Then Use the Command-Line Switches below to Open:

Outlook Switch:
- /CleanViews
- /ResetNavPane
-/CleanProfile

Instructions for Outlook 2007

See the following link for information on how to use
this switch VERY EASY:
http://office.microsoft.com/en-us/ou...185891033.aspx

When you create a new profile, did you:

- Click Start, and click Control Panel. Click Mail icon.
(If you use VISTA select the Classic View to see the
MAIL applet)
- Click Show Profiles
- Delete the profile currently being used.
- Click Add and type the new profile name as you like in the
Profile name box.
- VERY IMPORTANT: Do NOT use the same name as
your original profile. Example: If it was "outlook" then use "John" or
whatever, just not outlook again.
- Click Next and click Finish.
- Try to open Outlook. Choose the new profile in the
profile list and click OK.

Outlook builds many files that are used by the client and they are
named based on the profile name (outlook.xml, etc.). Just deleting
the Outlook Profile does not remove these residual files. By renaming
the profile a completely different name, you avoid using a corrupt file

As mysteriously as it started, the problem went away.

I was informed by the user this morning that everything was back to normal..
so the moral of the story is that if this happens to you.. stall the user..
tell them you are waiting for a patch from MS and that should buy you enough
time for the problem to sort itself out.

Cheers!

"Luke" wrote:

Hi,
I have a user with Outlook 2007 connecting to an Exchange 2007 server with a
PST file for storage (mail delivery is to the mailbox).

Anyway, if I set up a new profile with just the Exchange mailbox in it, I
can open the calendar fine. If I open the users PST file in that same
profile, I can click on the calendar in that set of folders and it will also
open fine. However if I then try to go back into the mailbox calendar,
Outlook will freeze up and I have to end task.

Basically what I can determine is that there's no problem with the mailbox
calendar or the PST calendar, but when they are both in a single profile, it
causes outlook to crash when looking at the mailbox calendar.

Had a look around on line and couldn't find anything.

Thanks in advance!

Too funny! Thanks for the update.

Nikki

"Luke" wrote in message
...
As mysteriously as it started, the problem went away.

I was informed by the user this morning that everything was back to normal..
so the moral of the story is that if this happens to you.. stall the user..
tell them you are waiting for a patch from MS and that should buy you enough
time for the problem to sort itself out.

Cheers!

"Luke" wrote:

Hi,
I have a user with Outlook 2007 connecting to an Exchange 2007 server with
a
PST file for storage (mail delivery is to the mailbox).

Anyway, if I set up a new profile with just the Exchange mailbox in it, I
can open the calendar fine. If I open the users PST file in that same
profile, I can click on the calendar in that set of folders and it will
also
open fine. However if I then try to go back into the mailbox calendar,
Outlook will freeze up and I have to end task.

Basically what I can determine is that there's no problem with the mailbox
calendar or the PST calendar, but when they are both in a single profile,
it
causes outlook to crash when looking at the mailbox calendar.

Had a look around on line and couldn't find anything.

Thanks in advance!

So I suspect there is no real solution for this issue?

Thanks

"Nikki Peterson" wrote:

Too funny! Thanks for the update.

Nikki

"Luke" wrote in message
...
As mysteriously as it started, the problem went away.

I was informed by the user this morning that everything was back to normal..
so the moral of the story is that if this happens to you.. stall the user..
tell them you are waiting for a patch from MS and that should buy you enough
time for the problem to sort itself out.

Cheers!

"Luke" wrote:

Hi,
I have a user with Outlook 2007 connecting to an Exchange 2007 server with
a
PST file for storage (mail delivery is to the mailbox).

Anyway, if I set up a new profile with just the Exchange mailbox in it, I
can open the calendar fine. If I open the users PST file in that same
profile, I can click on the calendar in that set of folders and it will
also
open fine. However if I then try to go back into the mailbox calendar,
Outlook will freeze up and I have to end task.

Basically what I can determine is that there's no problem with the mailbox
calendar or the PST calendar, but when they are both in a single profile,
it
causes outlook to crash when looking at the mailbox calendar.

Had a look around on line and couldn't find anything.

Thanks in advance!

You can try the stall tactic.. but one thing I have come to learn about this
network since all this went down is that we have AD servers in remote
location, but AD sites and services is not implemented.

I have caught my Outlook client and many others stalling for a while as they
wait for a response from a far away DC probably for a GAL or group membership
or similar to this.

I dont know if its related or not, but check out your AD sites and where
your DC's are located. On the effected user workstation run the SET command
from a command prompt and look for the LOGONSERVER variable.. see if its
checking a local server or one in a remote site.

Of course you might have a properly configured AD and this is totally
irelevant to you.. but its all I can think might have caused the problem for
me :S

"televisi" wrote:

So I suspect there is no real solution for this issue?

Thanks

"Nikki Peterson" wrote:

Too funny! Thanks for the update.

Nikki

"Luke" wrote in message
...
As mysteriously as it started, the problem went away.

I was informed by the user this morning that everything was back to normal..
so the moral of the story is that if this happens to you.. stall the user..
tell them you are waiting for a patch from MS and that should buy you enough
time for the problem to sort itself out.

Cheers!

"Luke" wrote:

Hi,
I have a user with Outlook 2007 connecting to an Exchange 2007 server with
a
PST file for storage (mail delivery is to the mailbox).

Anyway, if I set up a new profile with just the Exchange mailbox in it, I
can open the calendar fine. If I open the users PST file in that same
profile, I can click on the calendar in that set of folders and it will
also
open fine. However if I then try to go back into the mailbox calendar,
Outlook will freeze up and I have to end task.

Basically what I can determine is that there's no problem with the mailbox
calendar or the PST calendar, but when they are both in a single profile,
it
causes outlook to crash when looking at the mailbox calendar.

Had a look around on line and couldn't find anything.

Thanks in advance!