I have one user who is running Outlook 2007 and all others Outlook 2003. We
have Exchange Server 2003 SP2 running on Windows 2003 server. The problem we
are experiencing is that when the Outlook 2007 user sends a meeting request,
the Outlook 2003 users get the message "This item cannot be displayed in the
Reading Pane. Open the item to read its contents.". All Outlook 2003 users
get the same message when sent by the Outlook 2007 user. Meeting requests
sent by Outlook 2003 users works fine.

Any ideas what the problem may be? SP1 has been installed for Outlook 2007,
which runs on Vista Business which has also been updated with SP1.

Thanks is advance for your help.

It sounds like the Outlook 2007 user is using a "custom" form.
I would find out if that is the case. If not, then I would have the
Outlook 2007 client refresh their forms and cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Please let me know if this solution works for you, or if it does not.
This is a starting point for trouble-shooting this issue.

Nikki Peterson

"dhpcpa" wrote in message
...
I have one user who is running Outlook 2007 and all others Outlook 2003. We
have Exchange Server 2003 SP2 running on Windows 2003 server. The problem
we
are experiencing is that when the Outlook 2007 user sends a meeting request,
the Outlook 2003 users get the message "This item cannot be displayed in the
Reading Pane. Open the item to read its contents.". All Outlook 2003 users
get the same message when sent by the Outlook 2007 user. Meeting requests
sent by Outlook 2003 users works fine.

Any ideas what the problem may be? SP1 has been installed for Outlook 2007,
which runs on Vista Business which has also been updated with SP1.

Thanks is advance for your help.

Thanks, Nikki, for the quick response, however, neither of the suggestions
work. Still have the same situation as posted in original question.

Darold H. Polage

"Nikki Peterson" wrote:

It sounds like the Outlook 2007 user is using a "custom" form.
I would find out if that is the case. If not, then I would have the
Outlook 2007 client refresh their forms and cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Please let me know if this solution works for you, or if it does not.
This is a starting point for trouble-shooting this issue.

Nikki Peterson

"dhpcpa" wrote in message
...
I have one user who is running Outlook 2007 and all others Outlook 2003. We
have Exchange Server 2003 SP2 running on Windows 2003 server. The problem
we
are experiencing is that when the Outlook 2007 user sends a meeting request,
the Outlook 2003 users get the message "This item cannot be displayed in the
Reading Pane. Open the item to read its contents.". All Outlook 2003 users
get the same message when sent by the Outlook 2007 user. Meeting requests
sent by Outlook 2003 users works fine.

Any ideas what the problem may be? SP1 has been installed for Outlook 2007,
which runs on Vista Business which has also been updated with SP1.

Thanks is advance for your help.

Have you found your answer for this yet?

Nikki

"dhpcpa" wrote in message
...
Thanks, Nikki, for the quick response, however, neither of the suggestions
work. Still have the same situation as posted in original question.

Darold H. Polage

"Nikki Peterson" wrote:

It sounds like the Outlook 2007 user is using a "custom" form.
I would find out if that is the case. If not, then I would have the
Outlook 2007 client refresh their forms and cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Please let me know if this solution works for you, or if it does not.
This is a starting point for trouble-shooting this issue.

Nikki Peterson

"dhpcpa" wrote in message
...
I have one user who is running Outlook 2007 and all others Outlook 2003.
We
have Exchange Server 2003 SP2 running on Windows 2003 server. The problem
we
are experiencing is that when the Outlook 2007 user sends a meeting
request,
the Outlook 2003 users get the message "This item cannot be displayed in
the
Reading Pane. Open the item to read its contents.". All Outlook 2003
users
get the same message when sent by the Outlook 2007 user. Meeting requests
sent by Outlook 2003 users works fine.

Any ideas what the problem may be? SP1 has been installed for Outlook
2007,
which runs on Vista Business which has also been updated with SP1.

Thanks is advance for your help.

Hello,

We experience the exact same problem.
I created a Google mail account:
Maybe we can compare other things like for instance installed add-ins etc...

P.



"Nikki Peterson" wrote:

Have you found your answer for this yet?

Nikki

"dhpcpa" wrote in message
...
Thanks, Nikki, for the quick response, however, neither of the suggestions
work. Still have the same situation as posted in original question.

Darold H. Polage

"Nikki Peterson" wrote:

It sounds like the Outlook 2007 user is using a "custom" form.
I would find out if that is the case. If not, then I would have the
Outlook 2007 client refresh their forms and cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Please let me know if this solution works for you, or if it does not.
This is a starting point for trouble-shooting this issue.

Nikki Peterson

"dhpcpa" wrote in message
...
I have one user who is running Outlook 2007 and all others Outlook 2003.
We
have Exchange Server 2003 SP2 running on Windows 2003 server. The problem
we
are experiencing is that when the Outlook 2007 user sends a meeting
request,
the Outlook 2003 users get the message "This item cannot be displayed in
the
Reading Pane. Open the item to read its contents.". All Outlook 2003
users
get the same message when sent by the Outlook 2007 user. Meeting requests
sent by Outlook 2003 users works fine.

Any ideas what the problem may be? SP1 has been installed for Outlook
2007,
which runs on Vista Business which has also been updated with SP1.

Thanks is advance for your help.

Hello,

Same problem here with meeting requests sent from Outlook 2007 (SP1) to
Outlook 2003 (SP3), different Exchange Servers but shared GAL's.
On a forum somewhere, someone experienced the same problem and had it solved
by uninstalling KB924085, a post Office 2003 SP2 fix ; didn't help here.
Add-ins in Outlook 2003 : Symantec Antivirus 10.1, Hypermail, XobniRdo,
LookOut.
Microsoft has a KB with the same problem description
(http://support.microsoft.com/kb/836559), it's about PGP but it's not used
here.

Peter

" wrote:

Hello,

We experience the exact same problem.
I created a Google mail account:
Maybe we can compare other things like for instance installed add-ins etc...

P.



"Nikki Peterson" wrote:

Have you found your answer for this yet?

Nikki

"dhpcpa" wrote in message
...
Thanks, Nikki, for the quick response, however, neither of the suggestions
work. Still have the same situation as posted in original question.

Darold H. Polage

"Nikki Peterson" wrote:

It sounds like the Outlook 2007 user is using a "custom" form.
I would find out if that is the case. If not, then I would have the
Outlook 2007 client refresh their forms and cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Please let me know if this solution works for you, or if it does not.
This is a starting point for trouble-shooting this issue.

Nikki Peterson

"dhpcpa" wrote in message
...
I have one user who is running Outlook 2007 and all others Outlook 2003.
We
have Exchange Server 2003 SP2 running on Windows 2003 server. The problem
we
are experiencing is that when the Outlook 2007 user sends a meeting
request,
the Outlook 2003 users get the message "This item cannot be displayed in
the
Reading Pane. Open the item to read its contents.". All Outlook 2003
users
get the same message when sent by the Outlook 2007 user. Meeting requests
sent by Outlook 2003 users works fine.

Any ideas what the problem may be? SP1 has been installed for Outlook
2007,
which runs on Vista Business which has also been updated with SP1.

Thanks is advance for your help.

Hello Darold,

Is there an X-IronPort AV installed at the recipient's system ?

Peter

"dhpcpa" wrote:

Thanks, Nikki, for the quick response, however, neither of the suggestions
work. Still have the same situation as posted in original question.

Darold H. Polage

"Nikki Peterson" wrote:

It sounds like the Outlook 2007 user is using a "custom" form.
I would find out if that is the case. If not, then I would have the
Outlook 2007 client refresh their forms and cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Please let me know if this solution works for you, or if it does not.
This is a starting point for trouble-shooting this issue.

Nikki Peterson

"dhpcpa" wrote in message
...
I have one user who is running Outlook 2007 and all others Outlook 2003. We
have Exchange Server 2003 SP2 running on Windows 2003 server. The problem
we
are experiencing is that when the Outlook 2007 user sends a meeting request,
the Outlook 2003 users get the message "This item cannot be displayed in the
Reading Pane. Open the item to read its contents.". All Outlook 2003 users
get the same message when sent by the Outlook 2007 user. Meeting requests
sent by Outlook 2003 users works fine.

Any ideas what the problem may be? SP1 has been installed for Outlook 2007,
which runs on Vista Business which has also been updated with SP1.

Thanks is advance for your help.

what does this have to do w/ anything?