If I understand him correctly. He sees some messages on his MAC. When
he goes to the PC he doesn't see the message that his MAC had. In that
case it sounds like the MAC doesn't have the Leave a copy on server
option.

If he is saying that he sees messages on his MAC and they disappear on
the MAC after viewing on the PC, then either there is an issue on the
MAC (such as hiding read messages and not really the PC doing anything)
or you are not dealing with a POP3 mail server. There's no way for the
PC to erase the messages that the MAC downloaded via POP3 to itself.

If you are dealing with an HTTP (Hotmail/MSN) or IMAP server, then
PC/MAC mirror what's on the server. Whatever changes are made on the
server or PC or MAC get reflected on the others. So deleting messages
in one place deletes then everywhere.

One additional thing to watch out for. Some mail services allow for
both IMAP and POP3 access to the same account. If one PC/MAC accesses
via POP3 and doesn't use the Leave a Copy on server, the messages will
disappear from the IMAP view.

Note that "Leave a Copy on server" only applies to POP3 access.
IMAP/HTTP always leave a copy until the message is explicitly deleted.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"GoCoogs" wrote in message
oups.com...
The user has OE installed on two computers, a Mac and a PC. When I
asked him how he knew the messages were being taken off of the server
he said he could see that messages that he could see on his Mac
weren't
there anymore after hit the Send/Receive button on his PC software.

I don't have physical or remote access to his machine so I will pass
along the instructions about the log to him and have him send it to
me.

Thanks for your help.

Michael Santovec wrote:
Does he have more than one PC, one version of OE or more than one
account in OE for that mail account? ALL of them must have the Leave
A
copy checked or else the message get removed.

You may want to try recording a pop3.log which will show more details
about incoming mail.

To create an POP3.log In OE5+, go to Tools, Options, Maintenance,
Troubleshooting and check the Mail box.
You may need to close OE after doing the send/receive for the log to
get
written to disk.
The log will be in the Store Folder which is listed in Tools,
Options,
Maintenance, Store Folder.

Looking at the log, if OE issues a DELE command for each RETR
message,
then OE is removing the messages. IF the Leave a copy is checked,
that
could indicate a corrupted registry for that identity and try
creating
another identity.

If the DELE commands aren't there, then that instance of OE is not
the
problem. Some other instance, mail program, etc. is doing it.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"GoCoogs" wrote in message
oups.com...
Hello group,

Mail is being removed from our POP3 server whenever a user
downloads
messages. The "Leave a copy of messages on server" checkbox is
selected.

This started after this user moved ALL of his DBX files to a his
second
hard drive (D) because his main hard drive (C) is getting full.

Any insights on how to resolve this problem?

Thanks,

-Blake