The user has OE installed on two computers, a Mac and a PC. When I
asked him how he knew the messages were being taken off of the server
he said he could see that messages that he could see on his Mac weren't
there anymore after hit the Send/Receive button on his PC software.

I don't have physical or remote access to his machine so I will pass
along the instructions about the log to him and have him send it to me.

Thanks for your help.

Michael Santovec wrote:
Does he have more than one PC, one version of OE or more than one
account in OE for that mail account? ALL of them must have the Leave A
copy checked or else the message get removed.

You may want to try recording a pop3.log which will show more details
about incoming mail.

To create an POP3.log In OE5+, go to Tools, Options, Maintenance,
Troubleshooting and check the Mail box.
You may need to close OE after doing the send/receive for the log to get
written to disk.
The log will be in the Store Folder which is listed in Tools, Options,
Maintenance, Store Folder.

Looking at the log, if OE issues a DELE command for each RETR message,
then OE is removing the messages. IF the Leave a copy is checked, that
could indicate a corrupted registry for that identity and try creating
another identity.

If the DELE commands aren't there, then that instance of OE is not the
problem. Some other instance, mail program, etc. is doing it.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"GoCoogs" wrote in message
oups.com...
Hello group,

Mail is being removed from our POP3 server whenever a user downloads
messages. The "Leave a copy of messages on server" checkbox is
selected.

This started after this user moved ALL of his DBX files to a his
second
hard drive (D) because his main hard drive (C) is getting full.

Any insights on how to resolve this problem?

Thanks,

-Blake