Bruce the "correct" server settings are as follows and are shown as such in
teh Server dialogue box and they also work fine when I replicate the scenario
on my XP test machine :

POP3 Server: mail.virgin.net
SMTP Server: smtp.ntlworld.com
Account name: "correct login name for my mother's virgin account"
Password: "correct password for my mother virgin account"

Despite these settings all being fine - when send/recv is pressed she still
get's the error message that she cannot connect to the POP3 server on
127.0.0.1. IE OE is trying to connect to 127.0.0.1 despite the server
settings being set differently in the dialogue box.


What do you suggest ?
thx,
Andy

"Bruce Hagen" wrote:

From your post:

QP
In the current scenarion (without any Mcafee virus protection) the dialogue
box
(OE/Tools/Accounts/Propoerties/Servers) shows the correct server settings
and they get retained between reboots but OE still fails connecting to the
POP3
server on 127.0.0.1.
/QP.

You say that it shows the correct server settings, but does not connect on
127.0.0.1.

127.0.0.1 is not the correct server setting and it shouldn't connect. (???)
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"AGreenha" wrote in message
news
Bruce,
1. Appreciate the guidance on the Virus protection software. Thx.
But . . .
2. The POP3 server connection problem I have currently occurs without any
virus protection software loaded at all (Security Centre shows it as not
loaded). How do I fix this problem ? Happy to load the new Virus
Protection
software once i can get her email working properly.
thx,
Andy


"Bruce Hagen" wrote:

Get rid of McAfee altogether.

I use, and recommend, AVG Free:
http://free.grisoft.com/doc/2/lng/us/tpl/v5
or:
http://www.grisoft.com/doc/40/lng/ww

When prompted, choose Custom Installation and *uncheck* e-mail scanning
when
you see the option.

Norton, and McAfee, products are not Outlook Express friendly, and I
don't
know of any OE-MVP that would recommend using them.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"AGreenha" wrote in message
...
Bruce,
I too had a similar problem wherby the account connections settings
(POP3
server and SMTP server) where not being retained after a reboot. This
was
also on a new computer. Reading below I disabled first of all "Mcafee
VirusScan/VirusShield/Scan email and attachments" but the the same
error
occurred trying to connect to the POP3 server on 127.0.0.1. I then
disabled
McAfee spamkiller as well and the problem remained - i finally
uninstalled
all of Mcafee virus protection and the problem still remains. Each time
I
rebooted and started clean before I tested Outlook. In the current
scenarion
(without any Mcafee virus protection) the dialogue box
(OE/Tools/Accounts/Propoerties/Servers) shows the correct server
settings
and
they get retained between reboots but OE still fails connecting to the
POP3
server on 127.0.0.1.

This situation is complicated by the fact that i am debugging my
mothers
cumpter 4,000 miles away in the UK. Any advise would be very much
appreciated.

Thx,
Andy

"Bruce Hagen" wrote:

This is usually caused by scanning e-mail, or an anti-spam program.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems
such
as
time-outs and account setting changes. Your up-to-date A/V program
will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Lost e-mails after OE compact"
m wrote in message
...
I have setup accounts in my new pc with OE6. After computer restarts
the
pop3
address changes back to loopback address and the pop3 port number
changes
back to the default. Thus I am not able to receive my gmails. Does
anybody
know how I can fix this annoying problem.