If it's a company laptop, then I suspect that your IT department has put
various limits on what you can and cannot do. Ask them?

--
Kath Adams
MS MVP - Windows (IE/OE)

Larry wrote:
Thanks but I still have the problem. I did not do #4 or #5 because
I'm having this problem on my company laptop and I am not comfortable
about changing virus settings and same about installing. I'm sure
this is part of the problem but when I try to send a message to
myself without any details (no choice), and hit send, I get a message
"The message has not completed downloading. It cannot be saved until
download is complete." Excellent web site, by the way.

"Frank Saunders, MS-MVP OE/WM" wrote:

"Larry" wrote in message
...
I can downloaded my Hotmail messages but cannot view any of the
message details although I see the sender and the subject. I also
cannot view or create message details. When I create a new e-mail
message - the detail section is greyed out. In addition, when I
try to send a message without details, I get a message "The message
has not completed downloading. It cannot be saved until
downloading is complete." Ideas?


From http://www.fjsmjs.com/OE/blnkmess.htm

Several possible causes and therefore several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
If this doesn't work carry out step 6 and then repeat this step.
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using the last
method in this article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the
other won't. Also, each needs to be updated before every use, even
when just downloaded. There's also a lot more to do than just those
two programs. CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and
CWShredder may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem try step
one (regsvr32 inetcomm.dll) again.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Please reply in newsgroup. Do NOT send email.