Milly certainly needs no defense from a flame thrower, and I'll offer none.
But your angry comments convey a misunderstanding of public newsgroups and
how they work that I'd like you to consider.



Public newsgroups are not PSS. PSS is used by customers who want to exercise
their support options to speak to a paid professional about a problem.
Public newsgroups are used by end users who want to try to figure out a
problem on their own by asking peers to offer suggestions. The procedures
and conventions of public newsgroups are completely different than PSS and
are well documented:

http://dts-l.org/goodpost.htm

When those conventions are followed, public newsgroups work well. Users post
clearly framed questions that convey both the problem and their level of
understanding of that problem so someone else can help them with a short
return post. When posts convey none of that information, things break down.
The easiest thing to do is just ignore such posts, but that just results in
an angry, insulting repeat post a few hours later.



In my world PSS is similar to the way we interact with patients while public
newsgroups are similar to the ways we interact with medical students,
interns, and residents. When an intern asks me a question that is unclear
and displays a lack of understanding of the fundamental principles involved
in solving a problem, I do not patiently spoon feed him or her an answer
(nor would you want me to). Instead, I challenge the questioner to go back
and learn the principles involved and to reframe a coherent question they
can then solve on their own when I'm not around. That's the way we all
learned what we need to know.



I do the same thing when I post here. Add to that a sense of humor that has
an edge to it but that is rarely conveyed correctly in the sterility of
typed words, and people are forever busting my chops over being rude or
impatient. It just goes with the territory.
--
Russ Valentine
[MVP-Outlook]
"_" wrote in message ...
Just a timing issue. I have no doubt had you been the first responder it
would have been you who would have been despicable; mocking and reviling
the OP for such a question. I see it so often. Milly Staples, repeatedly
Most Vile Personage.

I "troll" (to move around, ramble; to fish by trailing a lure) (rather
than a grumpy character of fairy tale) this forum for information and am
oft appalled by the pleasure you seem to take in denigrating people.

I'm perversely fascinating by a character such as you who seems to delight
in lording your knowledge over those with less with often your own
despicable responses.

I confess that I placed my criticism of you in the wrong place. Better I
just bear witness to your bad behavior directly in those threads within
which you perform it far to often; but it occurred to me that my
predictive observation about your potential response might even defuse
this situation, but we'll not know because you didn't have the chance to
get to get your licks in first.