Outlook Banter - View Single Post - Attached .pdf end up as embedded garbage in email body

**Brian Tillman** · February 24th 06, 01:57 PM posted to microsoft.public.outlook

wrote:

1) In this case it is one of our dealer rep's, what the challenge is
with his case is that he received about 20 program generated emails a
day, all but one comes through fine, and the one that is received
incorrectly is the same one every day A Report.

No clear indication here. Is Report A the only one you send to this person?

2) In this case there are two people in the same office recieving the
same email, as a matter of fact it is not seperate emails to both but
one email with multiple addresses. They are both popping from the
same mail server and both using Outlook, and one's email comes in
fine and the other's is always incorrect. This happend on all sent
reports A Report, B Report and C Report.

This seems to indicate that the second person has the problem, not you as
the sender. If it were your problem, both people would see the same
erroneous message.

3) In the next case we have 2 dealers that only C Report is arriving
incorrect.

Is this the only recipient on the send? If so, it could be your problem,
but it could also be his. Does this person also receive Reports A and B?

4) Last case when this person checks the email from a web base webmail
program the email is fine and the attachement is able to be downloaded
and opened normally in Adobe Acrobat Reader. But when the same email
is pulled down into Outlook it appears incorrect.

These also seems to indicate that the problem is on the receiving end and
there's nothing you as the sender can do about it.

It is consistantly happening to the same people always with the same
reports from what has been reported to me those selected reports to
the same people are coming in malformed 100% of the time. The only
thing they all have in common is that they are all using Microsoft
Outlook to pull down their emails. Another bit of information is
that this problem just seemed to start occuring about a month ago,
prior to that there was no reports of this issue.

While I have no way to confirm it, this last sentence may indicate that the
people having the trouble installed some kind of update on their machines
that is interfering with reception. The fact that the problem started
happening for all at around the same time suggests an autoupdate of some
application.

Nonetheless, if you are including multiple recipients for each report, all
recipients are using Outlook, and some recipients never have trouble, that's
is conclusive proof that it is not a sender-induced problem, as far as I'm
concerned. If it were a sender problem, everyone would be having trouble,
not just some. If this were happening to me, I'd try to find an issue on
the recipient systems. For those obtaining the messages via POP, for
example, I'd recommend trying another POP client, like Outlook Express or
Eudora to see if they also had the problem. If not, then the problem must
be in Outlook on their systems. If so, then the problem would have to be
occurring between your site and their client. Narrowing it down to the
various steps along the way is all I can suggest.
--
Brian Tillman