No need to rename the NK2 file if it's empty. Just let the new profile
create its own NK2 file.
Turns out a lot of these problems arise from the NK2 file getting marked as
read only by AV programs.
--
Russ Valentine
[MVP-Outlook]
"Brian Tillman" wrote in message
...
chaynes u21204@uwe wrote:

Some work collegues are encountering problems with the autocomplete
function every now and again. I know how the nk2 file works (it
updates everytime you close outlook)

Nope. It updates every time you resolve an address.

however on occasions they have
started up their machines, opened Outlook 2002 and all of a sudden,
the autoupdate list is empty (after entering first three letters in
the 'To' section). I have been told by my collegues that this happens
every now and then, usually once a week. I have found that after a
restart or two, the autocomplete function works again, complete with
all of the previously stored addresses.

When the autocompletion process doesn't work, it's usually a problem in
the mail profile. There's no good way to repair the connection between
the NK2 file and a mail profile, to the best of my knowledge. Most people
create a new mail profile and then rename the NK2 file to match the
profile's name.
--
Brian Tillman