wrote:

A friend recently purchased a new laptop. Already has a desktop with
Outlook running successfully to access Comcast POP3/SMTP mail servers.
Outlook on the laptop fails to access the same email account, each
time giving an error message that the mail account is receiving an
email and ERR - *box is locked. The asterisk represents a letter I
can't remember. Dell tech support claims you cannot use Outlook on 2
different machines to access the same account and that you have to use
Outlook Express on one. From what I've read online, this is not true,
that she can use Outlook on both machines.

Dell's India-based support person is blowing smoke, in that you certainly
can access the same mail account from more than one PC with whatever mail
client you wish, including Outlook. However, it's possible that the desktop
PC has the Comcast mailbox locked. Stop Outlook on the desktop and try
again on the laptop. What happens?
--
Brian Tillman