Yes it's absolutely getting downloaded. my wife clarified that
sometimes the mail does appear the same day but later in the
afternoon.

I'll try to check this further - I am a highly experienced software
engineer, so perhaps I'll spot something I miissed in my previous
investigation.

On Thu, 14 Jan 2010 11:31:27 -0500, "Diane Poremsky [MVP]"
wrote:

Are you sure its getting downloaded?
What type of email account?
Are there any views applied that might be hiding new mail?