Hello,

Can anyone please help me figure out why an Import box will not automatically pop up whenever we 'cc' our document management program straight from Adobe?

We have set up a Rule in Outlook to automatically open the Import so we can index our document into the right category by using the cc.

However....
Some of the user's computers will not work with Adobe in having this box automatically open like it does if they were sending from Outlook.


I have tried in vain to find where the changed setting is but to no avail. Why will Adobe not work with Outlook (or vice versa) in recognizing the cc to our document manager?



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