The rules only moves the incoming messages to specified folders. The rules
don't delet any incoming messages.

If I go to one of the folders, read a message and delete it manually (using the
X button), that message does NOT go to the Deleted Items folder.

Compare that behavior with reading and deleting a message in the Inbox; those
deleted messages do go into the Delete Items folder.

Outlook seems to discriminate against the messages that were moved to folders
other than the Inbox.


On Sun, 26 Jul 2009 06:51:58 -0700, "Nikki Peterson"
wrote:

I would check your rule for which "delete" you are using:

The "delete it"
or
The "permanently delete it"

If you could, write back and include the entire rule as it is
written. This might shed some light on the problem.

If you are just MOVING the item, then the item would
move, it would never go to the Deleted Items folder because
you did not ever place it there.

To answer your question about the .pst. If these folders are
built below and in your Inbox, they are not a .pst format. They
are still on the server.

In computing, a Personal Storage Table (.pst) is a file used to
store local copies of messages, calendar events, and other items
within Microsoft software such as Microsoft Exchange Client,
Windows Messaging, and Microsoft Outlook.

Nikki

"Leo Bueno" wrote in message
.. .

Please excuse my lack of technical knowdege; I have not checked with the IT
crew
before responding here.

I think the folders are not .pst; they reside at the server and as I recall
the
server uses a different format. However, to the user (me) it looks the same
from the way the look on a stand-alone installation of Outlook. These are
the
subfolders we can create under the Inbox.

Please note that the messages in the Deleted Items folder *are* retained
(for 30
days, since I have set the folder properties to clean out items older than
that). Does that mean that Item Retention is already turned on at the
server?


On Sat, 25 Jul 2009 08:34:46 -0700, "Nikki Peterson"
wrote:

When you state "user-created folder" do you mean a PST?
Do you have Item Retention turned on your Exchange Server?

Nikki

"Leo Bueno" wrote in message
. ..
PROBLEM
I have set up several rules to manage incoming emails. The rules
direct the emails to topical user-created folders based on either who
the sender is or the content of the subject line.

When a message comes is, say with the word "Adobe" in the subject, the
rules put it in a folder called "Computer Stuff". This works well. I
have several topical folders and the rules do a good job at directing
the messages to the right one.

The problem is that when I delete a message that has been routed by
the rules to a user-created folder, it disappears into the ether. In
other words, it does NOT go into the system "Deleted Items" folder.

Note that messages that are not routed into a user-created folder and
which remain in the system "Inbox" folder do go to the "Deleted Items"
folder when I delete them.

I would like all messages to end up in the Deleted Items folder upon
deletion.

ENVIROMENT
Outlook 2003 on an XP station connected to a Small Business Exchange
Server.

Will appreciate your thoughts on how to correct this problem.

Thanks for your consideration of this problem and for your
suggestions.