"Fuzzy Logic" wrote in message
...

We are using Outlook 2003 with Exchange 2003 and recently discovered that
when you right click on Junk E-Mail and select Empty "Junk E-Mail" Folder
the messages are permanently deleted (shift key is NOT being used). This is
contrary to the documentation in Outlook and on Microsoft's website.

These are true statements.

We would like the documented behaviour to work and I am wondering when this
might have changed and how we can get Outlook to behave the way it's
documented?

Emptying the Junk E-mail folder is identical to emptying the Deleted Items
folder, despire what the docs say at it has been that way since the Junk
E-mail folder was introduced in Outlook 2003. Microsoft is more likely to fix
the documentation to match Outlook's behavior than the other way around.
--
Brian Tillman [MVP-Outlook]