Hi Ken,

Thanks for replying.

I do understand your explanation are what the Exchange features and default.
When you reply email on Sales mailbox, the email that you sent will go to the
profile sent items, which is not what our organisation want. That is the
reason I use the macro, we want the sent email of replying Sales mailbox not
to the profile's Sent Items, yet to the Sales mailbox's sent items.

What I found is on Outlook side (not Exchange), with Outlook SP2, the
SendOnBehalfOfName property is no longer contain the Sales' name. It is now
contain profile's name. This is not happening before Outlook SP2, I'm
wondering if this is a bug on Office SP2? I didn't make any changes on the
macro code. The exactly same macro works fine prior to Office SP2.

However, at the reply email receiver the sender name is correct, which is
"profile on behalf of sales". So I'm sure this is not the problem of Exchange
configuration.

Will you be able to confirm that this is a bug on Office SP2? Please do
correct me if I'm wrong.

Thank you very much for your thinking, it is much appreciated.


"Ken Slovak - [MVP - Outlook]" wrote:

The default mailbox is wherever the emails are delivered for that Outlook
profile. It would be the mailbox for that Exchange alias.

What shows up in From would depend on which alias is answering that email
and what permissions they have on the shared mailbox. You can have send on
behalf of permissions, which shows one thing in From. You can have
SendAs/ReceiveAs permissions, which allow you to send as if you were that
mailbox alias. For example, if I answer an email from my Sales mailbox the
answer goes out from Sales since I gave myself SendAs/ReceiveAs permissions
on that mailbox, even though I'm logged into my own mailbox.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007.
Reminder Manager, Extended Reminders, Attachment Options.
http://www.slovaktech.com/products.htm


"rpratikno" wrote in message
...
Hi Ken,

Thanks for trying to reproduce my scenario, I appreciate that. Could you
please define which one is default mailbox? I assume default mailbox is
the
sender mailbox, not the shared mailbox. Please correct me if I'm wrong.

The goal of this macro is to automatically move all email that a user
reply
from shared mailbox into shared mailbox's sent items, not to the user
sender/default sent items.

I used Macro "watch" to see string value on the MailItem property. When I
hit reply on shared mailbox's email, the MailItem's SharedOnBehalfOfName
property string value is the user's name instead of the shared mailbox's
name.

I did check what the recipient see on their side, the email From field is
"user on behalf of shared". On sender side (me) the email From field is
only
"user" without "on behalf of shared". So I'm positive the issue is on
Outlook
instead of Exchange server. I got 10 users having the same issue here.

Could you please assist me more further? Your help is much appreciated.