More details:

Upgraded from Office 97 SR-2, with the Personal Address Book already added
with the profile, pointing to a local PAB file. End user Outlook 97 profiles
are configured with a PAB, and sometimes with a PST (or PSTs), which on some
systems point to a folder on the local C: drive (laptops are configured that
way) or to the user's home folder on the network. A custom install build is
created using the Office 2003 Resource Kit Custom Installation Wizard, then
the package is installed on workstations as an upgrade. On some systems the
first time Outlook is opened it prompts the end user to choose to amalgamate
their address book into the Contacts folder, but on this particular system
that prompt did not appear. We are now wondering if that is part of the
problem. Also, we do not know if the end user's PAB was healthy before the
upgrade. Hope this extra info helps. Thanks.

Randy

"Russ Valentine [MVP-Outlook]" wrote:

None of this fits with reality. Outlook has not used a Personal Address Book
for years and most certainly would never install this service during an
upgrade operation. The Outlook Address Book replaced the Personal Address
Book more than 7 years ago.
There is more to this story than what you've told us. Tell us more
accurately and completely exactly how you "upgraded," from what version, and
how your Contact Data and address book service were configured before you
did this "upgrade." I suspect end-user error during this installation.
--
Russ Valentine
[MVP-Outlook]
"Randy" wrote in message
...
Hello, after upgrading to Office 2003 I noticed that the Contacts folder
is
empty. Yet the Personal Address Book has been added. If I go into the
Address
Book I see all the personal contacts under the Personal Address Book, but
nothing under Contacts. I also have the option "show this folder as an
e-mail
Address Book" enabled in the Contacts folder Properties. Anyone know why
that
folder is empty? I am not sure if this is a clue, but the message, that
prompts to convert the addresses to the Contacts folder, that should
appear
when Outlook 2003 is opened for the first time did not appear. Thanks.

Regards,

Randy