I had same problem. There is a new version of Outlook Connector that you
need to download. I believe the date is 7/23/2008. Everything worked fine
after I installed the new update. This has happened before and there does
not seem to be an automatic update for connector....you just have to keep
looking for new updates. Hope this helps..

"Adam" wrote:


Here too, everything stopped on Tuesday.... Product ID is valid and will not
let me start chat session