I'd delete the outcmd.dat and *.srs files for the user - this is toolbar
customizations and send receive settings. Also you could try a new profile -
keeping the old one - just to see if it's the machine or the profile.

--
Diane Poremsky [MVP - Outlook]
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"biz_kid1" wrote in
message news:biz_kid1.3ce902@no-mx.http://www.citrixguide.com...

I have a similar issue...I have a user whose Forward button is greyed
out/disabled on all emails but they can Ctrl+F and still forward the
message:

Troubleshooting I've tried:
~Verifying that it is not an expired trial version
~Verifying that the full version is activated
~Any possible incorrect permissions for delegate control
~Possible message sent with Microsoft IRM (though we don't have
WRM/Windows Right Management service running)
~Ran a Repair on Office

Haven't yet tried (and really don't want to if I don't have to):
~Create user a new Outlook profile to correct it
~Uninstalling and reinstalling Office (though I don't think this will
work if a Repair didn't correct it anyways)

Help, PLEASE! TIA!


--
biz_kid1
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View this thread: http://www.citrixguide.com/showthread.php?t=1932